Brought a limited edition ps4 white console to send to the USA as it is hard to get hold of one here. Found Staraxe.com on google search and placed an order. Within 24 hours it was shipped and in 4 days I got my console. Excellent service would use again and recommend
Review by Nassreddine Mikasinovic3 years ago
I am so excited. I don't know where to start from ! I have ordered Playstation 4 500gb. I researched on ebay and amazon but I find the price reasonable on staraxe.com and find their review pretty awesome. I received the order within 3 days with a proper packaging. Will definetely buy from staraxe.com again. And would highly recommend every buyers to visit staraxe.com as this company is very trustworthy and also do have a great competitive price.
Love my Playstation 4! Thank Staraxe
Review by CatCam Panayur3 years ago
Staraxe has this very pro-customer promise where they will beat any price of a product you will find in other stores. I was able to make a really good deal on my PS4 bundle! Not only lowest offers, they do good service from enquiries to delivery, I have received my order in good condition and thru next day delivery date. Well done mates! Good service! Thanks Staraxe! Keep it up!
Review by Tristen Mensing3 years ago
Ordered xbox one via Rakuten for my son for xmas. It developed a fault after 3 days. Staraxe did not take responsibility for resolving the problem, I had to go through microsoft.
Son's xmas was totally ruined, xbox took 3 weeks to be mended as it had to go to Germany.
Staraxe not interested in customer service - no good will gesture or compensation.
DO NOT BUY FROM THIS COMPANY.
Update : since posting this review Staraxe have contacted me and offered to send an opened game from last year, but only on the condition that this negative review is removed!! I don't respond well to blackmail so they can stick it!
As a response to the reply from Staraxe I would like to add the following:
1) The repair was sorted between myself and Microsoft. I was not given the opportunity to return console to Staraxe but had to get it repaired direct with Microsoft. (If I had bought it from somewhere like Argos I would have returned it to them). It did not take 1 week. my son was without his console for 3 weeks after only having it for 3 days at Christams. He was distraught that his long anticipated present had to be sent away.
2) I do not think it unreasonable to request a goodwill gesture in these circumstances. You totally ignored my requests until I finally posted this review. You then got in touch as follows:
We don't have these games but I can give 3 month xbox live membership which adds up to 30 pounds. Will that be ok?
For a start 3 months xbox live is not £30.
Also you said you did not have "Destiny" game. When I pointed out that you were still selling it on Rakuten you told me it was an old listing and should be removed. Really??!!
You said you offered me a £25 game. No, you offered me an already opened Assassins Creed unity game (which are currently £11.99 new on Amazon).
There was no mention during this offer of me having to retract my feedback. Then I received this email:
thanks for that
Can you do me a favour and remove the negative feedback from trustpilot and rakutan and I can get this shipped out
I will most grateful
When I said I would only amend my feedback and that I wanted the game shipping first you refused to send it.
I have morals and I believe the feedback should accurately reflect the company. I will not stoop so low to remove it just because you offer to send me an old opened game.
Unfortunately my son has missed out on a game because I stick to my principles but at least I can sleep easy at night.
Folks, you can make up your own mind about this company but i will never go near them again.
Review by Rogee Mcmurray3 years ago
After researching for days and looking around everywhere I ordered a Canon 750D because their price was the cheapest around online. They provide 12 months warranty I wanted it shipped to my country. I was a bit hesitant because I have not heard of them.
But my order was tracked straight from order confirmation email. Full update and communication and it arrived in 5 working days.
Great Experience and Would/will use again. Thanks guys keep up the good work
Review by Bafford Toju3 years ago
I would definitely recommend Staraxe to others. I found what I needed for a wonderful price and it couldn't have been an easier transaction. Fast shipping and amazing prices. Thanks a ton!
Review by Tury3 years ago
Staraxe is a good company with excellent product and services, specially after sales service. Their 5% donation promise is totally appreciable, Best of luck ...
Review by Grizzo Neske6 years ago
On Sunday 6th of Jan I placed an order with Staraxe Ltd for a Pioneer 50GB BD writer BDR-S07XLT which at the time of ordering was showing in stock (and still is). The drive was intended as birthday present for a friend who’s birthday was that day.
Monday 7th Jan passed without email or telephone call.
Tuesday morning – 8th Jan. Since I’d had no contact from Staraxe I thought it wise to contact them to check everything was ok. The phone answers to an automated system that puts you in a queue. At least 10 minutes had passed before being greeted by a representative called Thomas. I explained my position and I was told that the product was not in stock. I asked why I had not been informed and Thomas explained that it was in stock but there was only one and it was damaged. He didn’t want to send that one out to me so he was trying to source another but it would take a few days. I reiterated that it was a birthday present and that I couldn’t wait a few days and requested a refund. At this point he advised me to leave it with him while he looked into alternatives and would then call me back. Aware that all orders needed to be processed before 4pm to make post I called again not long after 3pm. He had found an alternative but hadn’t bothered to call me back. He offered me a product which he claimed was more expensive and better; a LiteOn 4x DVD writer with Blu Ray playback. Needless to say I told him I wasn’t interested and could he process the refund. Again he asked me to leave it with him and he would call me back shortly. I got a call around 5:30pm – I was offered the ASUS BW-12B1ST/BLK/G/AS 12X Blu-ray, which I thought would be OK so agreed. He assured me that he could still make post and for my trouble would make sure that it was next day delivery. Around 6:30pm my order details had been updated to reflect shipped and an email confirmed this.
Wednesday 9th Jan – No delivery.
Thursday midday – 10th Jan. All the usual deliveries had been and gone so I rang staraxe once again. I sat listening to the automated system for another 10 minutes before being greeted by Thomas. I let him know there had been no delivery Wednesday nor today so far, which he found odd since he’d shipped it Tuesday by Royal Mail special delivery. He looked on his computer system and informed me that the driver had called but I wasn’t in and so returned it to the sorting office. I asked for the tracking number as no card had been left by the driver but was told he only had the internal number. He said the warehouse would have the tracking number and that he would ring them and call me back with it. Meanwhile, I called Royal Mail and explained I had no tracking number but apparently a driver had called but was unable to deliver my parcel. A helpful guy asked for my address details and checked on his systems, after which he said there was nothing for my address and that a card is always posted. He checked two systems but neither had any records of my failed delivery or that of a special delivery from staraxe to my home address. No call back from staraxe ltd.
Friday 11th Jan. After the usual hassle of getting through to staraxe, I was informed that the product had been shipped by TNT. So… I rang TNT – again no record!
Monday 14th Jan – 8 days from placing the order. Nothing!
Tuesday morning 15th Jan. My order had arrived!
•Box stated NEXT DAY DELIVERY by City Link dated 14th Jan !!
•Packed in a cardboard box – padded by tiny airbags.
•One bare drive in an opened plastic bag.
•Scratched plastic where it looked like it had been slid in and out of a previous computer.
•No Retail Box
•No Drivers / Software
•No Bonus ( as stated on the box advert)
Its now Friday 18th Jan and after several phone calls to arrange collection and refund, nobody has collected the drive and I still have not received a refund!!
•Bad customer service
•Staraxe have lied several times.
•Had very little product knowledge.
•No urgency about them.
•Supplied a retuned / damaged item as new.
•Did not supply retail box, drivers and software.
Everything written here is true, but as you can imagine I’m a little angry. I have tried to keep it factual without expressing to much opinion but if I was ever asked would you recommend staraxe – my reply would be to steer well clear!!
Review by Customerfred6 years ago
I place an order which I did receive, until arrival I realised u had purchased the incorrect item. I then emailed to ask if u could return the item which was completely ignored.
Review by MBetteridge Seliviorstov6 years ago
I've ordered multiple times off staraxe. I saw them on ebay first and saw they had over 3000 feedback with very competitive prices which assured me they were a legit company. I first bought a ps3 off them which came in 2 days. I then bought a controller and 2 games (God of War and fifa 13), which also came in 2 days which is great delivery times.
Their communication with me throughout was great, be it getting the tracking number or answering any question I had.
Great company, great service, will definitely visit again! keep it up staraxe!
Review by Koning6 years ago
I was a little sceptical at first, to be quiet honest. The website could use some work, it does look like many of those fake websites out there, so at first I was a little put off. When I did decided to order a product, I must say that I was very impressed by the responsiveness of the Staraxe staff, their low prices and the fast delivery. I will definitely order from them again, highly recommendable.
Review by Jacquenette6 years ago
I ordered a Playstation 3 500gb and a copy of Fifa 2013. Both came together within 2 days of ordering and also the Playstation was the cheapest I could find it on the web. Will definitely buy from here again. Keep up the good work Staraxe.
Review by Keirda6 years ago
i bought a ps3 console from staraxe as they was offering it at a good price. the service and delivery was excellent with no problems. this was an easy n smooth transaction so i highly recommend staraxe to anyone.
Review by DanBou6 years ago
Printer took ages to arrive. No paperwork included. No invoice. Could not be contacted by telephone.
Review by Lareka6 years ago
Very poor customer Service who don't have any idea as to what they're doing. Next day delivery service means a few days in their eyes. Requesting a call back to them probably means "meh if I'm bothered".
Also just to add a very shifty person delivered my item at around 8pm claiming he was from Royal Mail. When I asked for ID he stuttered and said it was in his car, told him to get it and he said he has other delivers to make. Hmmmm..... Very very shifty indeed.
Review by LSprague6 years ago
No problems. Item sent quickly, Thank you
Review by HyunKyum6 years ago
I brought Batman and Skyrim codes from this company. Got them emailed on time, excellent customer service from Staraxe. Would defiantly buy from the again. Thanks guys
Review by Kelcei6 years ago
Found this company after searching for a PS3, they were the cheapest by far. Felt a bit apprehensive at first, then I found a few reviews and they also except Paypal which made me feel more confident buying from them. The delivery company had problems delivering the console and I needed it urgent because it was a birthday present. The guy from customer services was kind enough to meet me and deliver the console in person. That's what I call good customer service. I will definitely use them again.
Review by Normajean Derrow6 years ago
I wanted the ipad4 but didn't want to pay full retail price. After doing much research I came across their website. Was completely a smooth transaction, was given tracking number and item arrived earlier than expected. Love my ipad!! Thanks staraxe!!
Review by Aquilina Mrosz6 years ago
Ordered item via Staraxe website, item arrived promptly and as described.
Followed up with a second order from Staraxe website and received same prompt delivery service and item as described.
Would definitely use Staraxe again.
Only minor criticism is that there is room for improvement responding to customers post goods delivery email enquiries! I received a discount code off of my next order from Staraxe but I was not able to redeem the discount code on my second order for some reason and I would have appreciated some advice which was requested but wasn't forthcoming.
Besides that, great service!
Review by Caliberdgc6 years ago
Item arrived as described. Delivery was late than expected and no replies to my email; poor communication all through
Review by Jtv6 years ago
Seen a game,dirt cheap price :) Bought the item which arrived within 5 days.No problems whatsoever.
Review by KAdair6 years ago
Bought an OCZ vector and they gave the best price I could find. Payed with PayPal which was also a plus. Would definitely buy from them again if the price was right.
Review by Adyelin6 years ago
I brought an Iphone 5 64GB from this company. I was unsure whether to buy from them. I was able to find them on ebay. They are top rated sellers with over 2000 feedback.
I really needed an iphone 5 and no one else was selling it, so I brought the item. Checkout was easy and simple.
After 2 working days my iphone was here and I am so happy. Great company, great service.
Review by Teke7 years ago
I brought a Sony Dualshock 3 controller from them and found their price to be the best in the limited edition scarlet red (£29.99). I was a little bit cautious at first, but when I saw that they have an eBay outlet with more than 2000 rating at 100% feedback and accept Paypal, I assured myself that this company would be safe and genuine. When I placed my order I checked out easily through Paypal on their website. I was very happy to find that the item was in fact genuine and arrived the next day. I would recommend this company.