My colleague was left at the airport at 9pm by Stanstead Travel Services. The booking was made through Minicabit and pre-paid. STS called my colleague when she landed at 9pm and was advised that STS are no longer working with Minicabit. When I called Minicabit they were not aware of this. The guy who called my colleague from STS was rude and unhelpful.
Review by JoeBricklebank3 years ago
We were abandoned at the airport, no SMS was received, their office phone wouldn't answer repeated calls and the taxi wasn't at the taxi rank when we searched. We had to spend a lot more money finding a last-minute way to get home.
To top it off they subsequently sent me an e-mail saying they would be invoicing me despite their failure to collect us or be in any way contactable and are trying to claim their T&Cs allow them to charge us despite all this.
My fellow passenger and I won't be using them again and I would advise anyone else to be very wary of this company.
When all goes well they might provide a decent service for all I know but when things go wrong, expect them to make you shoulder the blame even when they go out of their way to be uncontactable.
Review by Asfa3 years ago
I booked an airport pickup in advance from Stansted airport to take me to central London. I emphasized in the booking process that I will not be reachable by phone or text but email should work. I was at the pick up point as they directed me to in the email but my driver was almost 30 min late. I had already emailed the driver and company a couple of times during that 30 min to let them know I was there. The driver found me eventually but he never looked for me at the place of pick up! I was where they told me to be! I have no idea where he was until he eventually had a sign on his iPad that I was lucky to read. I did make it to my destination but the communication process was very poor. The driver was a nice man (Simon) but the booking lady via email was rude! I cannot recommend a company that does not have a solid operation in place when picking up passengers, especially an expensive one! So do yourself a favor and take the train into central London. Which is what I should have done. Date of occurrence: 04/Jan/2016
Review by Nusantara4 years ago
Booked a taxi to the airport for 515am. At 525 they still hadn't showed and then I had the dispatch hang up mid call and the taxi drive called saying he was 10 to 15 minutes away! Not acceptable when a booking has been pre ordered. If I could give zero stars I would.
Review by Nabreska4 years ago
On time, friendly driver, easy to communicate
Review by Ludek4 years ago
We booked Stansted minicabs for a return trip from N16 with three small children. I'm *very* glad we did. Jeff, our driver, was extremely pleasant, understanding and helpful. To give an example: Our return flight was scheduled to arrive at Stansted ~7 pm, but was 2 hrs delayed. When we arrived the children (and parents) were absolutely knackered. Jeff was not only prepared to wait for us, but instead of being grumpy about his extended working day (which would have been understandable) made sure to carry our bags, keep the walking distance as short as possible and even bought water for the thirsty kids. In short: best way to get to the airport and back.
Review by Ncrrn Petrovanova4 years ago
Driver was on time, and patiently wait for the rest of us who were coming from other parts of london. He was also friendly and we paid the exact amount that was promised.
Review by TRamsour Derrow4 years ago
great service, punctual, friendly driver and professional
Review by PianoJam4 years ago
I was very pleased with the service
Review by Tashaly4 years ago
I booked the 'meet and greet' service to pick up my parents from a late flight and it worked out really well. The driver had their flight details and met them at the arrivals gate and helped them with their luggage.
The website was easy to use, to get a quote and the drivers were friendly.
Review by Sandfordia4 years ago
Amazing customer service. Perfect if you are not familiar with the airport. Friendly and helpful driver. Good value to your money.
Review by JarrodH Macatrão4 years ago
Excellent customer service, on time five stars.
Definitely will use it again.
Review by Mickl Ronaess4 years ago
Efficient, pleasant, helpful driver; comfortable car
Review by Mainbrace4 years ago
Lately I have used this service in order to travel from Stansted Airport to London and the service was excellent. The driver was very helpful and also very friendly.In fact he offered to drive us through the center of London so that we can see the city at night, while he gave some brief info on each iconic building.
I highly recommend it. It is true that we paid about $180 for one way from Stansted to London but for the price we paid we got back a very good service.
Review by Alanacms4 years ago
Friendly driver, right on time and quick journey. Cheaper than other quotes I received.
Review by Theadoes Zabaglo4 years ago
Efficient and good value
Review by Mr Tsindi4 years ago
The driver was s very kind and professional personal...I would recommend this company
Review by Candylynn4 years ago
Great service for Bharat. On time and very polite! Will definitely be using the service again!
Review by Harunu Menegocci4 years ago
After a long day trip to Glasgow on business it was nice to have the assured presence of Peter who was in contact through the day to ensure he was there when I arrived at the terminal. I was met by Peter in terminal and escorted to a very comfortable and well kept Mercedes. I then enjoyed a very smooth and enjoyable trip back home and had a nice chat with Peter who seems to have lead a fascinating life. I was home in good time, which was much appreciated.
Review by Cageta4 years ago
Right from the start - the online booking was quick, easy and efficient. There was email follow up and a further confirmation about my driver (name/contact details - always a good thing to have!) I rang my driver a bit earlier as I was ready to go and he was already here waiting - all good. Encountered some difficult accident/traffic situations, he consulted with me about alternatives and recommended alternatives - couldn't be better. Will use again - economical, easy and efficient.
Review by Anifani4 years ago
promptly, helpfully, nice, comfortable
what each of the passengers would
Review by Faava4 years ago
Efficient, friendly service, a comfortable and very quick journey from stansted to oxford.
Review by Chatburn4 years ago
5 stars. Driver Bharat was first rate. Thank you.
Review by Aldaking Arcarola4 years ago
The driver was a absolute professional.
Review by TimB Palz4 years ago
flight was delayed. my daughter was in crutches but everything about the service was great. meet&greet worked fine. car was spotless. i would definitely reccomend it!