They were formerly Stanley Safe Club they change their name I guess because such bad service I’ve been trying to collect my money for four years no response give you the runaround I am a service company that does work for their customers and they are a rip off I highly recommend you do not give them a dollar put your money in the bank and save it until you need it I’m going to contact the Attorney General once again and follow up on the status of these people could they should not be in business
Review by Ruytings Derrow1 year ago
THIEVES!! I paid Stanley $1500 and Standley never paid Gold Standard Automotive Network. Never got my money back
Review by Chestercough Stepanski2 years ago
These are thieving morons
Review by Dasinc3 years ago
This company does not honor their warranties, and lies about having dispatched technicians. There is a good reason they have an F rating with the BBB.
Review by Nyiecka3 years ago
I have called four times and have not received any return calls. My water heater went out and I need it replaced. I am going to alert the better business bureau if I do not get a return phone by noon today.
Review by Pingping Ippolito4 years ago
I had a lot of concerns after reading all those negative reviews. I called customer service (and I talked to the same person who signed me up with Stanley!). I had no waiting time, and he walked me through the policy and answered all my questions. I have a much better understanding now, and I feel confident that Stanley was the right choice.
Obviously, I haven't had a claim so far having just signed up, but I hope that I will experience the same great service again.
Review by ChicagoTraveler4 years ago
Poor customer service,can never reach anyone by phone,nrver got reimbursement on repairs.
Review by Saisa Arbad4 years ago
thay just sell the policy after that no buddy contact me and no budy send me my policy
Review by Jhantel4 years ago
I had service performed on my car in May 2015. I sent all the required information to get claim payment refund. If is now August 2015 and I still have not received the payment that I have been told numerous times over the phone that it had been approved. The BBB has hundreds of complaints
on this company. My advice is to steer clear from Stanley Warranty. Awful
customer service and they don't care about you or your refund. I will be filing in small claims court to get my claim payment refund.
Review by Fransisca Tallid4 years ago
When my microwave break and I gave the number off of it I was told it was made in 1999 but it was brought new in 2009 for the new home I purchased. So you refused to give me anything but $150.00 which this happened in March and it took a number of times calling to get that in June. Started with Stanely in September of 2014 you in February of 2015 for a different way of paying and trying now to tell me that I can't cancel until February that is pass time. That just to get more money. That is not a renewed contract it was so you could keep taking money out of my account. Need to do better service than what you are doing. Ms catrer
Review by Jacquia4 years ago
I am finding it very difficult to get in touch with any representatives from Stanley for contract related issues. I was placed on hold yesterday for a solid 3 hours with music playing on the phone without any from Stanley ever responding to the call.
Review by Jinjoo Komlikis4 years ago
very poor customer service I've ever seen.
and if you cancel your service tgey still rip you off
if you are put on call waiting, good luck if you get anyone before an hour
Review by Bojo4 years ago
until now I have my air condition no working properly, and my built-in microwave still not being repaired.
I just gave up on you guys, calling you is almost an hour waiting just to hear a rough and disrespectful costumer service.
you may be happy because you got my money, but what you don't realize that you lost more than one potential costumer, I am a United state Navy sailor who fought for this country. back in the office your name is not a reliable company. your name is written on RED = never use this!
you can reach me any time by phone 8052007407. if you do, I do not want to talk to a costumer representative, i want to talk to a manager who can give some answers.
CE2 Betancourt, Elkin USN
Review by Raducha4 years ago
This company steals your money I signed up February 17 before reading there reviews only the find out there is nothing trustworthy or good about this company i waited on my welcome agreement for 3 weeks and never received them so i decided to cancel being i had 30 days to cancel and get my money back (that was a lie) i have call to canceled mailed letter and now Im going to court to get my money back i have been hung up on phone calls have not been returned put on hold forever and nothing have been resolve so to everyone please don't give them your money
Review by Liot Cunild4 years ago
My husband and I filed a claim with Stanley almost 2 months ago after our oven stopped working. We have yet to get service for the oven per our contract agreement (warranty).
We have submitted at minimum 5 service request online, spoken with several customer service rep's who promise follow-up, left hanging on the customer service line for over 30 minutes with a final disconnection, and inability to subsequently reach anyone by phone again. Promises of a return call after leaving a message has been to no avail.
When we have reached someone to actually speak with us they on one occasion reported that a service technician did attempt to reach us to set up a appointment. This technician was very rude to my husband.
I would not recommend these people to my worse enemy!
Review by Maikl Lobeck4 years ago
I have 3 policies with them and had 5 claims so far. They have not serviced single. Their customer care # is non functional, communication is zero. After hundreds of mail, what I have is a single 'threat' email. That is right, you will not find a single company who wish to serve customers, sending threat email to customers. DO NOT EVEN THINK OF BUSINESS WITH THEM!
Review by Houyda Lapachinsky4 years ago
Hope the service is as good as the sales pitch. Salesman did a good job of selling and explaining
Review by MonkeySwag4 years ago
The process went fine. My only problem with Stanley is the long wait time for telephone contact.
Review by SKBournemouth Stasinski4 years ago
I Called Stanley Warrenty to inquire about started up a home Warrenty protection plan with this firm. I specifically stated I was currently under another home warrenty company and that my current home Warrenty just took the payment out of my account, so therefore I could not start up with Stanley Warrenty until the following month. I spoke with Craig and he shared me me that it's a 30 Day waiting period so my contract would not start until March 15th but the first payment would be withdrawn on 2/15/15. Which I ok the 49.99 pmt to be wIthdrawn. I send in two letters to Stanley Warrenty stipulating that I do not want to conduct business with them and a Service representative as well as a letter was emailed to me requestioning my routing number as well as my checking number again. So I submitted that on the on line form they sent me which they didn't take it out of the account I supplied they took it out of my account that I did not ok. Then I had a manager call me and say I understand you want to cancel your contract with us. I stated yes. He proceed to ask me why and I said I don't like the un professionalism of your form. Your not on the same page now all of a sudden I can mail in a check every month and I would be on the prefered mailing list and I still said No thank you. So he said you need to submit a one line letter stipulating that you want to cancel which I haven't even used thete service but I had to pay the 49.99 for the 1 month in advance fee. He proceeded to tell me I had to pay 75.00 and that of I don't pay the 75.00 I was going to be in collections. I told he to send me to collection and he was very very rude and hung up the phone in my face. The customer service that works for American home shield is very rude and very un professional. I WILL NEVER EVER DO BUSINESS WITH YOU NOR RECOMMEND ANYONE TO YOUR FIRM. I WILL NOT PAY 75.00 CONCELLATION FEE BECAUSE I haven't even started using nor is the 30 day waiting period has passed. I am going to seek this issue thar I have to the Better Business Bureau requestioninv my payment back that I paid because I never used their firm. I am very very upset and I will not stop until I get satisfaction.
Review by Vincenz4 years ago
Looked up BBB reviews over 400 complaints asked for my money back got the run around
Review by Vansimpsen Gnuschke4 years ago
I am canceling this auto warranty policy immediately. I never got a promised contract and my credit card was charged 399.00 before I ever got the service agreement. I was told I could cancel this policy anytime with a money back guaranty within 30 days but no one answers the phones. Bad business practices.
Review by Florizel Jorrie4 years ago
My first claim and they tell me it's "not" covered under the "Gold plan" when I specifically inquired about it when I purchased the policy and paid the premium. And that I have to "add" this item to the plan, when the covered item of are on same line -- now they claim these 2 are "separate" items under the policy! Otherwise, I just want to cancel the policy and all of my paid premium returned.
They better have their "conversations recorded for quality control" as they state and be able to have the playback available for me to listen to also, not just be available for their "internal review" -- otherwise, we know that Stanley will just say whatever is in their favor about the recorded information/conversation of "covered or non-covered" items just so they do NOT honor my (or any other policy holders') claim.
Ridiculous - guess all home warranty plans are equally bad -- promise you everything is covered when policy is written, and then, decline any claim that is opened/filed in the future regardless of what is on the policy/agreement.
And good luck in getting to a live-person, and if you do, you'll get disconnected while they put you "on hold" to research, connect to another person such as supervisor, etc.
Sad and unethical, horrible business practices! Hope the BBB is reviewing these TrustPilot and similar rating websites, and able to help us, consumers or "victims" of these type of businesses.
Review by Jaynine4 years ago
1. They do not answer the phone.
2. They do not honor ANY claims.
RUN, don't walk. This many people cannot be wrong!! I only wish I saw these reviews before I paid!
Review by Sambath4 years ago
THEY WILL NEVER HONOR A CLAIM AND NEVER PROVIDE YOU WILL ALL THE DOCUMENTATION. IF I COULD GIVE A NEGATIVE NUMBER AS A RATING I WOULD. WORSE COMPANY EVER!