I obtained a quote online for work. I scheduled the work to be done on a Saturday between 2 and 5. At 4, I called to make sure that they were coming. I was told by the operator that I was next on the list At 4:30, I got a text message that my team, headed by John Ying, would be there at 5:40. At 6, they had not yet arrived and I called dispatch again. This time, I was told that the job was cancelled as they went to the door and rung the bell, but no one answered. No way that could happen as I was looking outside from 5:30 on and it is an apartment. They could not have gotten to the front door. So, I suspect that they didn't want to start a job so late on a Saturday and they just put that excuse into their system. I rescheduled for Monday at the same time and asked to have a manager call me. On Sunday, I went to Lowe's and rented a machine to do the same work as I had contracted with SS. I did it for $300 less. Still waiting for a call from management. Now, I will never use Stanley Steemer again. Better to use a local guy!!
Review by XKing1 year ago
So you thought we moved on from the stereotype "used car salesman". Well, meet the gents from Stanley Steemer. This 70 year old franchisee has great name
recognition and has been known as a leader in the industry. Normally that implies good will, dependable service and honest pricing. The problem is, typically, their initial quote is a lure, and if you take the bait, they
might also clean your wallet ~ free of charge, of course.
Their gimmick is old and shop worn. Quote the customer a price that seems very
fair and then try to upsell them everything and anything. Whether they actually need the products and services to clean and extract their soiled furnishings is secondary to how much money can be extracted from their wallets.
The problem with many of these outfits is that employees are remunerated based on how many add-ons they can push regardless of true need. In addition, many national franchises have high employee turnover so it's a hit or miss when it comes to landing a technician that provides quality work and has the requisite knowledge. Also, many franchises have restrictions on how work should be performed, what employees have to use in the performance of their work, and the end result is a regimented approach with very little flexibility.
If you think about what constitutes a true professional, it is experience, knowledge, resolving errors quickly, being innovative when the need arises, and so forth. So while the spectrum for achieving results has a fairly good range, with this type of
business model, it's very narrow and predictable. Unfortunately, what is not predictable is how much an unsuspecting consumer might fall prey to hard selling techniques if they haven't experienced them, or, like many people are decent and trustworthy
Word of advice, when getting a quote from Stanley Steemer or any other service, ask questions. Ask them how they arrived at their quotes, specifically what is their pricing method. Ask them if there are exceptions that might affect their quotes. Tell
them that you're aware that companies sell all types of products and accessories but you might only be interested in paying for their basic service ~ and what specifically does that include.
An informed consumer is a smart consumer. There is nothing worse than unnecessary surprises or suffering sticker shock when a quote of $100 mushrooms to $300. Even worse is when you need the promised service ASAP. When you call them, explain you expect their quote to be reliable.
Review by PoppyPo Pussinen2 years ago
Amazing experience, no more allergy for my son after cleaning.
Stanley Steemer is rated 2.0 based on
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