Great company. I needed new screws for my drone, which is not sold on their website. But after an email with one of their staff, I got the screws added to my next order, free of charge! Otherwise, short delivery time.
The only negative experience is that they have been a little slow to respond, both via mail and social media (Facebook, Instagram).
Review by Kandytrip Tallidis3 months ago
The people at Staaker have always been easy to deal with, extremely fast shipping and for the distance the parts are coming, I consider it a reasonable cost. I will gladly continue to do business with Staaker.
Review by ReconPhil Pesiri4 months ago
I bought the staaker drone last year and ended up having issues, but the customer service was so great I had to leave a 5 star review. they had a rough patch when they were changing staff since they were bought out, but have been very sincere and customer oriented after they settled. My issue on my drone has been resolved and they have been there every step of the way. I will definitely be purchasing from them in the future if they come out with a new drone!
Review by KritKrai4 months ago
Sure all these reviews are the first few months but how about a year later? This company just cold shoulders you and ignores your email. I have a drone that malfunctioned and absolutely no support for this drone. If they come out with a staaker 2 be very wary of this company. They only look to steal your money and cold shoulder customers after some time
Review by Juilet4 months ago
Awesome product! Could never get those shots without.
Customer service is really really great! They are kind, helped me out, and I can really recommend Staalker!
Review by ParraTech5 months ago
Staaker has been very accessible and always prompt in replies and support. Ordered equipment arrives promptly.
Review by Mula Withagen5 months ago
The first few times I used the drone it worked great, then I had a malfunction where it was supposed to return to the take-off area but when I got back it was no where to be found. They made good on it and sent another under warranty. But they were slow to respond, about 2 months. But I do have the second one and it is definitely a good unit, pricey considering it doesn't have collision avoidance or its own camera, but it is not made in China and it is a very fast 55mph. Good for motorsports.
Review by Jacobean6 months ago
Quick response and shipping. Love the Staaker!
Review by Oh6 months ago
Just...a little slow with Email replies.
Review by Themira6 months ago
Good communication and great customer service with easy tracking information of the replacement part!
Review by Nimmy6 months ago
Response time is very slow to problems or questions. Ordering products off of website is risky, not sure if or when they will show up.
Review by Roland8 months ago
Great drone, great sevice
Review by Velga Engrav8 months ago
I love my Staaker Drone. Its very easy to use, durable, and paired with the GoPro Hero 7, its magical.
The tech support is on point, they are very professional and always ready to help you with any issues or concerns you have have.
Review by Tamona8 months ago
very good experience.
Staaker drone still not disponible and no answer about delay
Review by Maecel9 months ago
Fairly good at response times to problems and issues.
Review by Meriku Sebro9 months ago
Very honest, great customer service! - I had a part broken that shouldn't have broke, and they replaced it free of charge!
Review by Dorrri9 months ago
Simple as advertised. Had 31 minutes flight time in a 25km/h wind condition. And i used SJCam SJ8 pro as gimbal camera, it fully fit. i will try it to chase RC Vehicles to see if it has really a speed of 80 km/h :) Good Work STAAKER 👍🏽👍🏽👍🏽
Review by Wetoli9 months ago
This is the product to buy!
Review by Forking Violari9 months ago
Quick and smooth delivery of a fantastic product
Review by Cdoe9 months ago
Honest experience. although, I had an issue with some tax fees they were really comprehensive.
Review by Liageba10 months ago
Considering both quality and price for the drone, and also available accesories necessary for fixing a crashed drone, I am very happy.
However something you definitely could improve, please, would be quicker response on issues concerning the drone, whether it is via mail, your facebook page/messenger or instagram. I have several times waited in frustration for answers, for up to a week. I think it's a little too long, considering how popular your product is.
But otherwise I am very happy. In my opinion, the Staaker drone transcends all other drones on the market when it comes to automatic flight. It works perfectly for me as a ultra mountain runner in northern norway.
Review by NkD10 months ago
Really well made. Intuitive. Highly recommend.
Review by Emalie11 months ago
Great service from start to finish! Excellent follow by Benjamin and a timely delivery of product and services. 5 Star!!!!!!
Review by Cchanel11 months ago
I would give 5 stars if the shipping of repair parts was more reasonable and there was US distribution. Overnight DHL for Norway for every little item is getting very expensive. The unit itself is nice piece of equipment but It will break when crashed half the time.
Review by Jeannierocket Solomonyan1 year ago
This is a great drone.The others struggle to keep up with motorcycles which is disappointing, the staaker rules the market in this regard. The company has taken the time to answer my questins and provide information when needed. I would recommend this product and company, you won't be disappointed.