We did not need to file a claim with our insurance company however, purchasing and sorting through companies was ridiculously easy on Squaremouth.com. Even called to confirm about a condition I thought was pre-existing but the representative informed me that my condition was outside of a period of time to look back, which saved me a few bucks on the policy and peace of mind. I was on SiteJabber to leave feedback for Delta, since we had a horrible in flight experience. I noticed that Squaremouth had low reviews, some based on some personal issues with maybe the CEO, and felt compelled to leave my experience which was a Stellar 5+. We do tend to justify spending our time sharing negative experiences, instead of positive ones - let's change that.
Review by Petaluma Rudolfson5 months ago
They claim that they are selling insurance for tin leg but they are one company. The reviews are fake. Since I bought insurance and when wanted to review I could not. Their insurances are joke.
Review by Giacopinelli5 months ago
I can't speak to their dealing with claims, and neither should anyone else. They are a travel insurance sales aggregator, offering a terrific interface to picking a travel insurance policy.
I worked in IT in the health insurance industry, and I *KNOW* how difficult it is to present comparison quotes in these environments....lots and lots of small differences, plus tough to get/gather all the idiosyncratic data each insurer wants. These guys seem to do a great job of it, with LOTS of user defined filtering and a very good sales process.
The net result is that I have repeatedly gotten very good products for very low prices. Anybody here that is complaining about them handling claims is just plain dumb about the processes here...they are NOT the insurer, they are an e-sales platform. EVERYTHING ELSE is up to the company YOU choose!
Review by Yumesh Romein11 months ago
Chris Harvey 70% part/owner of Square Mouth. Chris has been bankrupt twice in the past & used protection to not pay this bills.
Review by Teners1 year ago
Trustpilot is asking to review them now....nothing has changed.
Review by Johncey1 year ago
This company once they make the sale and get your money is long gone. In my case they are non responsive in an effort to accomplish contractual obligations from insurer in the form of a claim.
My advice is to stay away from using this companies DISservice.
Review by Duriye3 years ago
First of all, I am not disputing the verbiage in the policy itself. My complaint is regarding the purchasing process of this policy right from the start and the use of multiple brand names to create confusion. I will post this under the under brand names so everyone will be aware that it is really the same company.
Half my overseas trip was ruined by a situation out of my control and I incurred hundreds of dollars of charges as a result. The entire airport in Manila was closed for the APEC summit meetings. I was relieved to know I had purchased trip insurance from a well-known company in Chicago, John Hancock Insurancewhich according to the website included cancellation and delay.
Upon requesting the appropriate claim forms, the form itself says it is actually American Modern Insurance Group. However, after making sure that was the correct form it appears the forms are actually mailed to Seven Corners. I later found out that Sever Corners is only the processor of claims. It appears that multiple companies are involved and that they are simply using different names to confuse and mislead consumers.
My claim for trip cancellation was denied and I was advised (after several emails) to file an appeal under a different reason, trip delay. I spent countless hours filing out all the forms again and providing proper documentation and proof of such occurrence. The second claim with "John Hancock Insurance was also denied. There were no responses to my emails, again for weeks. I also, placed many calls and emails to the zero complaint team" at squaremouth.com asking for further clarification regarding my specific trip insurance policy that I purchased. After about a month I finally was given an answer, simply stating, that I was not covered for that reason under that policy.
Regardless of the writing in the policy, I am asserting that I was cheated and completely mislead into purchasing this insurance policy from the start. I am asserting that I was lead to believe I was purchasing from a prestigious name; John Hancock Insurance. This was clearly a bait and switch scheme and absolutely unacceptable. In addition, I was not made aware prior to my purchase the extreme limitations of this policy and that I would be dealing with multiple companies other than John Hancock". This would have drastically altered my decision in choosing such a prohibitive policy from unknown companies.
Review by Ezinwa5 years ago
I always buy travel insurance on expedia when I book a trip and the main problem has always been the high price I would pay for travel insurance. Squaremouth has been able to consistently offer me the lowest price on travel insurance and for those of us who may have to cancel at the last minute for medical reasons it is almost a necessity to buy the insurance. I have yet to actually cancel a trip so I cannot speak to if they pay out but I can say they are the cheapest around.
Squaremouth Inc is rated 2.0 based on
Trust Mamma Reviews
Our reviews are aggregated from multiple sources to give you the best overview about squaremouth.com.
Voted the best travel insurance review and comparison site. Squaremouth helps travelers compare policies side-by-side to quickly find the best coverage for their trip. Use Squaremouth's comparison engine to search, compare, and buy travel insurance fro...
100 Second Avenue South Suite 1200