Recieved a loan from the Azusa branch in California. Finally paid off the loan that included my vehicle title. After paying it off I have played hell trying to get my title back or something that says its paid so I can clear it off DMV records as they never notified them and without something from Springleaf, the DMV wont take it off. Such b.s. I have tried numerous times over the years to get this bit all I get are false promised. Can anyone fix this? Im trying to get rid of my car and cant without it.
Review by Shavi2 years ago
This is to inform the general public that Mrs Jane Alison, a private loan lender has open up a financial opportunity for everyone in need of any financial help. We give out loan at 2% interest rate to individuals, firms and companies under a clear and understandable terms and condition. contact today us by e-mail so that we can give you our loan terms and conditions at: ([email protected] gmail.com)
Review by MrsAP2 years ago
Springleaf charged me 6500 on 800 plus the title to my car they suck dont use them
Review by SandiB2 years ago
I am currently in the process of fixing my credit... joined Credit Karma which by the way is amazing! They provide suggestions on how to go about fixing and consolidating your credit...great service! One of the companies they had suggested at the time was Springleaf... so I said ok... everything they have suggested so far has worked for me and decided to give them a try this was about 11 months ago... spoke to a rep they started he process and I AM STILL WAITING! What a joke their customer service is... never got back to me... took all my information and did who knows with it... very unprofessional and quite honestly I am kind of relieved because of this is how they conduct business I want no part of it! Stay away! Very shady!
Review by Farnaaz2 years ago
Fantastic staff, interest rate was a little higher than I would have liked, but it was not inappropriate for the terms of my loan. My loan agent was anxious to make the loan process as quick and effortless as possible while making sure I had an opportunity to ask questions at any time. I was very satisfied with their efforts to do the best for me that they could.
Review by Yuepeng2 years ago
I have been reading some of the bad reviews people was having with this company. I been with credit kmara for years and they send out your chance for loans odd was good and I apply for a small loan and was denied. So to me this is just a big lie to.
Review by Verane2 years ago
This is my second loan. I was very pleased and on the first loan was able to get enough to consolidate my credit cards into just this one payment. When I applied for my second loan, they answered in a very good timely manner. When went in to sign the paperwork (computerize it). It was so much easier than signing all those papers by hand. I took my best friend in and she was able to get a loan to purchase a vehicle she was looking at. Would recommend Springleaf to anyone.
Review by Chingatch2 years ago
Send me pre approved letters, only to tell me I need to bring in title information, NEVER IN A MILLION YEARS. TITLE LOANS ARE A BAD IDEA. RUN, SHRED any offers from these clowns.
Review by BrockandEmily2 years ago
I had a very good experience w/Springleaf. Everything went very quickly.
Review by Vasilli Bycoffe2 years ago
We have done business with spring leaf four about four and half years we got a letter in the mail asking us to come in and refinance our existing loan change our loan to 11500 dollars that would cover the he original loan and bring home the rest which should be around 3200 dollars we decided ok let's pay off some of our credit cards with this money so we went in and what used to be the same day service turmed into over a week then we were told we were approved for 2000 even had the payment amount of monthly payments then we go in a day earlier and oh now we can't just pull up our checking account which in the morning of days would have been ok nope now we have to run around hald the day to get pay check stubs and ten ninety nine then ok we did all this bring it then she asks were are ur tax returns and we said she did not say we needed tax returns so then we get I'll call u back never heard back ever time that's what we get from her I'll call u back and never does I called her back only to be told oh we need ur tax returns now why I have given u everything u ask for we have never been late never missed a payment ever I am never gonna go back to them ever this horrible service and then when I told her on the phone I won't be back she almost sounded happy and was like ok so way to go spring leaf loose a major customer like this great job
Review by Gwyther2 years ago
I was treated with great respect, and had speedy efficient service.
Review by Maited Fleetchapman3 years ago
Don't do it! Please listen and run far as possible from these legal crooks! Still have never recieved copy of loan agreement! They will always make you put car title up for calateral no matter your credit score! Me and my husband almost had a heart attack when we finally 5 months later got someone to tell us how much our payoff amount wld be if we paid all payments, which we have. We have had our loan for a year exactly now and if we were to pay it off right now, today it would cost us $4,680 for a $4,000 loan. The balance with interest for the term of the loan is a wopping $7,880.08. The $2,000 and something dollars we've paid so far wldn't even pay for 1cent of the $4,000 we borrowed even if we paid it off today. So you do the math. If we paid it with no penalty for early payoff wld cost us $6,680....how in the hell is that a no penalty payoff???? This is their math not mine. Ya see I still to this day have not seen a copy of my loan agreement!!!! This is info they gave me over the phone b/c the only thing on your monthly statement is the monthly payment due and the balance of the loan and that is it!!!! I'm working on legal research on laws against this kind of consumer abuse. They just can not be allowed to prey on consumers like this and if they can well what's that to stop other crooks from conducting legit business.
Review by Marveline3 years ago
I was approved and received a loan through Springleaf. When making the first payment, I was informed of a higher amount than told. I called and they said it was due to requesting 2 months out to make my first payment. I informed them I never requested that. The associate just hold me that was my due date. We were able to resolve that issue, but I knew then it would be issues with Springleaf. So today, I go to make my payment online and it's shows my normal amount that is due by tomorrow. I called them to alert them that I was making my payment online that's due for tomorrow. Then they state, your last payment was returned so you owe a return fee and we're adding a late fee to your payment that is due tomorrow due to the returned payment. What? So I checked my bank account where it's the payment was taken out and sent to Springleaf. So I stated, I don't understand because my bank has taken out the money and it shows my correct amount due on the Springleaf website. The associate transferred me to a woman that was beyond rude telling me I need to use my common since because it's my fault and not theirs????? What kind of business allows their representativesite to speak to customers that way. I proceeded to tell her that it was very insulting, the way she is choosing to speak to me. Then she states, well you'really acting like you don't have common sense. I was so stunned that I just disconnected the call. I regret ever accepting the offer to get a loan from this company. They basically belittle the customers! I'm just so surprised that Springleaf allows this behavior.
Review by Jadelina3 years ago
I borrowed $2000 that was supposed to take only take 2 years to pay off. Fast forward 4 years, I have paid exactly $9,789.36 and still have a 'balance' of almost $6000. My advice to consumers is DO NOT UNDER ANY CIRCUMSTANCES TO BUSINESS WITH THIS COMPANY. This is a loan shark that will offer you gold with a 'payment plan' and the first time you are late on a payment the amount you owe triples under the guise of 'insurance protection'. Then after all of this they have the audacity to drag me into small claims court and seek a judgment against me. Run as far and as fast as you can AWAY from this company. They will ruin you financially.
Review by Floridaboiler Dagwell3 years ago
I got a loan from springleaf and it has been nothing but a disaster since then. Even though I have paid my payments (overpaid most payments) on time, they continued to be incompetent in handling my account. From online services not working properly to this last time where I made an overpayment and they only processed a minimum payment (more interest for them) their incompetence to fraudulent behaviors just continue. Be smart. Go anywhere else to get a loan. I will be posting this same complaint on Main One.
Review by Francophile Derrow3 years ago
Quick and easy loan process from beginning to the end! I highly recommend people to trust in Springleaf when considering a new loan!
Review by Stands3 years ago
Review by Athala3 years ago
I had a loan through Springleaf before, so when I got an email about how I qualify to apply for a loan, I did, online. I got an email confirmation that I had been approved for a $3,000 loan to pay off debts. Before I could call the branch that it had told me to call, they call me at my busiest time at work, started asking questions that they could have gotten from my credit report had they pulled it. I had asked if I could call back after work when I am on my way to their office because it would take me about an hour to an hour and a half to get there because I work in Madison and their office was in Milwaukee. She said fine so I will see you at 9:45 am, I'm like no, I get done with work at 4 pm. she's like oh my bad. I get off work and I am on the way, traffic was bad, I called them back and got someone else that said that they could help me finish my loan, again I go through the same verification process of everything, when it came to my bills, she had asked what I pay every month, so I proceeded to tell her and when I mention whether it is a loan, she asked me what the payoff is, I said I do not know, look at my credit report, she then proceeded to tell me that not everything is on my credit report, I said the only thing that is not on my credit report is the cash store which is one of the bills that I want to pay off. She then proceeded to tell me that everything I told her was not on my credit report. needless to say, I look at my credit report regularily, like once a week and I just so happened to look at it yesterday, the day before this happened and I know for a fact that the credit reports that she was looking at had everything on it except for the cash store. Instead of telling me that they were not able to actually give me the loan, they let me come to the office, proceeded to go through everything again and that is when they tell me that they will not be able to give me the loan. I wasted my time and my gas going to this office.Thanks for nothing.
Review by AnthonyHVAC3 years ago
I applied for a loan with Springleaf through the Indiana office and spoke with Mike, Bernadette, and Sue. All three of them were so nice and made me feel at home. The experience was a no pressure situation. Even though the loan was written by one person who gets credit for it, the rest of the employees were there to answer questions and helped each other out. This office is the office to go to. They are the kindest group of people and very professional.
Review by Breeonna3 years ago
I'm going to be honest here. The first time my husband and I dealt with Springleaf, I had no issues. They were patient, kind and more than happy to answer any questions I had not to mention their customer service was on point. This second time around, not so much. I had been receiving numerous letters in the mail about renewing my loan and how much I could renew for. I finally decided to look into it, after all a little extra money couldn't hurt. I had such a great experience the first time, I had no doubt I would receive it again. I was wrong. I tried numerous times to get in touch with my branch here in Fort Worth but had no success. I left multiple voice mails asking to return my call. When I finally reached someone (Paula), I was asked if they could "call me right back", that she was with a customer. 3.5 hours went by so I reached out to them again and got no answer. I allowed a few more hours to go by and tried yet again. I managed to reach Albert, who proceeded to tell me that Paula was the one I needed to speak to and that she was currently out to lunch. He told me that he would have her give me a call. I told him, "no disrespect intended but I have been trying to speak to someone about my loan renewal for 2 weeks now and still have yet to get the information I needed, that I did not want a callback, that I was just going to leave work early and come speak to someone in person because I didn't trust their word that I would get a callback." After I leave work early with the intention of speaking to someone face-to-face, THEN I receive a callback from Paula. I explain to her my frustrations about the customer service I was receiving from them and let her know that I was not happy. She apologized and said they were short-handed and down to 2 people. I informed her that if that had been explained to me in the first place, I wouldn't have become so upset because I work in customer service, I get how it can be. She proceeded to gather all my info and told me she would submit it to the underwriters, promising that I would receive a call back no later than yesterday. Upon receiving the call yesterday, I called the office right back. It rang and rang and went to VM. I left a message and repeated the process several times....no callback. I proceeded to call the branch again today and finally got ahold of Paula, who then placed me on hold. She came back on the line and told me that my renewal application had been declined and that they needed me to put my car up for collateral if I wanted to go through with the renewal. I told her "no thank you" and asked her to please remove me from their mailing list and to please stop sending me offers if they couldn't follow through. Such a BIG difference from the first experience I had with Springleaf. I wasted 2 weeks of my time trying to inquire about the renewal process. Terrible customer service and equally terrible communication skills. My husband wanted to look into another debt consolidation loan, for himself, because we had had such a great experience the first time. However, once this loan we have is paid off, I will NOT be continuing my business with Springleaf.
Wendy Ball (Flippin)
Review by Pt3 years ago
Apparently Springleaf has enough business or needs more staff-or they just dnot care. I sent my online request for a loan on a Monday and received an automatic response that I would be called by a rep on 15 minutes. I did not. I called them on Tuesday at 12:30 and was told the loan officer was closing another deal and would call me back when she was done. By Wednesday at 12:30 I had not received a call. I called them and was told the sane thing. I called an hour later stating I still hadn't heard from anyone since my Monday submission. I was told, "well, we're busy." That tells me they are very unprofessional, don't have enough staff, or just don't care about earning business. Finally on Friday afternoon I received a call. Unacceptable. I had already received an email and phone call on that Monday from a competetor. They had a higher apr so I initially told them "thanks, but no." By Wednesday and no contact from Springleaf I called the competitor and had him reopen my file. He called when he said he was going to call and did what he said he was going to do. I'm paying a higher apr, but I'd rather give my money to someone that respects and appreciates my business, no matter how little they were going to make, then to a business that was "too busy" for me.
Review by Laruen Hermitte3 years ago
I had a revolving line of credit with Beneficial in 2003. Springleaf took over a few years later and closed my revolving credit line. I have been paying my account never being late and they still will not open up my credit line. As a long time customer who is paying 21.75% APR you would think they would want to kept me as a customer. The agent I spoke with today apologized and that was it. Wow! So now I will pay off my account with Springleaf/One Main or whatever name they choose next and go to my credit union. I liked the convenience of a revolving credit line even at that high pct rate but they will no longer have me as a customer since I realize they do not care for loyalty. As a businessman I would turn over backwards to keep a customer locked in at 21.75%. I would offer them MORE credit at that rate since the customer has never been late and knowing their payment is deducted automatically.
Review by Empringham Delovski3 years ago
I applied for Sloan and I was approved for a loan then I called their local office to make appointment then I made appointment 3 days after the approval, in that same day , the represenative there asked me to email her an income letter for verification and I did then I called on the day of my appointment to come an hour earlier to tell me that I did not apply, then after a 30 minutes hold that they did not receive my email so I forward it again then when I was in car going already, she told me that the income in the letter is not the same in the application so I felt then that they don't know what they do and I do not want any business with them
Review by Bafford Jwambi3 years ago
I do not have perfect credit and I have been steadily working extremely hard to rebuild it. That reflects strongly in any of the several credit monitoring services I use. I have kicked my score up a good 30 points as of late and have been trying to use my credit correctly. I tried to get a small loan from this company and even though I have all the requirements they told me that I still had negative marks on my account and that my score was still too low. Number one I never gave anyone my social security number to check my score. Number two the fact those marks which only range to 3k has been knocked down over 1k in the past month meant nothing. Application approved was denied. Thanks for a hard hit on my credit even though I did not give permission per ss# number written or verbally for you to check it!
Review by Customerjess3 years ago
Allison Eison was extremely helpful when we were buying a truck for our son. The first truck we had all the paperwork done and then seller calls to say the title wasn't good which was his fault. So Allison had to close that loan out which I'm sure room her some time. But she continued to help us with securing a loan for another truck we found. Knowing my husbands hectic schedule at work she had all paperwork ready so when he got there all he had to do was sign it and get back to work. That really meant a lot to him considering all the time that was wasted on the first truck. The kind and considerate employees at the Casselberry Florida location were friendly each and every call I made to them and trust me there were many. They were aware of our situation and got our message to Allison quickly and even answered some questions if she was on another call. Overall we can't say enough about the courtesy of this location. Thank y'all very much. The Harjo family