I have just returned from our holiday at the Sensimar Arona Gran hotel in Los Christianos, Tenerife.
My wife and I lost a complete day of our seven day holiday due to the rooms in the Sensimar Arona Gran being infested with ants.
On day one we awoke to find our room infested with ants, they were in our clothes, shoes, suitcases, bags, purse, wallet etc.
I took a short video on my iPad of the ants swarming over the dressing table and took this down to the reception where I showed the video to Amanda (receptionist).
Amanda said she was shocked to see this and asked us to move to another room so they could clean our existing room (room 270).
We were asked to inspect another room to see if it was acceptable and were given a key to the room, this room also had ants crawling around it so we rejected that room.
Four rooms later we found a room with very few ants (room 352) and agreed to accept this room as long as we had some insecticide spray to use during our stay.
It was now midday and we now had the task of cleaning all our possessions of the infestation which involved throwing away any food items we had, washing out our infested cases and purse/bags/wallet.
We also had to open all of my wife’s cosmetics/medications and discard the packaging as we were unable to wash these.
When we had finished cleaning and drying our possessions we had to pack everything back into our cases for the hotel porter to move to room 352.
I took the keys to room 270 back to reception as requested but Amanda was busy with another guest so I spoke to Sophia (receptionist).
I handed the keys to room 270 to Sophia and explained that we had repacked our cases ready for the porter to move to room 352 and informed her that my wife and I would go to room 352 and wait
for our cases so we could unpack them again.
Now here is the worst part of this saga.. All the time I was talking to Sophia, she was pulling silly childish faces at me like she was not at all interested in my problem.
This was indeed confirmed when after my wife and I had spent an hour waiting for our cases to arrive, I telephoned reception and spoke to Amanda who informed me that Sophia had not passed on
the message about getting the porter to move our luggage!
Amanda apologised profusely and promptly arranged for the porter to transfer our luggage to us in room 352.
It is now mid-afternoon and my wife and I still had to unpack our clothes etc. and double check them for ants, we finally settled into our new room just in time for a quick shower before going down for dinner.
I have reported this incident to the TUI rep Bara who has made notes of this on her iPad which I have signed, Bara told me she would take up the complaint with the hotel management and put
a note under our door with the results of her meeting.
We never received a note from Bara nor did we receive any form of compensation from the hotel and this is why I am now asking TUI to compensate my wife and myself.
I have posted the video of the infestation of ants on one of my websites at deepsea[dot][co][dot]uk/Infestation_Nightmare.MP4
And a photo showing the inside of one of our bags swarming with ants at deepsea[dot][co][dot]uk/infested_purse.JPG
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Avenida Antonio Domínguez Alfonso 8
Arona, Santa Cruz de Tenerife