Spring Reviews

Ordered a Thanksgiving themed shirt in early October. Two weeks before Thanksgiving I received an email saying they were printing it. Eight days after Thanksgiving it was still sitting in Las Vegas. And whoever they ship with doesn't post updates so you have no idea where your stuff is. Guess I have it in plenty of time for next year. Never again.

I am a merchant with Spring and they provide the worst partner and merchant experience that we have ever received. They treat you poorly, and do not provide you any support when you need help. They do not honor your own sales policies regarding your own product, and try to dictate to you how you need to handle returns, and deduct funds from your account for returns that you never received and were never authorized in the first place. They do not respect their merchants, and only pay attention if you are selling large volumes with them. Otherwise, you are treated like garbage. Do not sell on their website, you will regret it. You have been warned!! 0 Stars.

I placed an order for a Levi's jacket and received an order confirmation with an expected delivery date of a week to 10 days later. OK, sounds fair. A week later and there was no tracking number for the shipment a bit annoying, but if it shows up, no problem. Finally after 10 days I get a tracking number. A couple of days later UPS finally gives me an estimated delivery date. ShopSpring makes it seem like they're a retailer, but they're just contracting with manufacturers on demand drop-shipper. About three weeks between ordering and expected delivery date hopefully, it shows up. Definitely don't order from ShopSpring if you're in any kind of hurry.

Charged credit card and never shipped item. No phone number to talk to customer service. Avoid....................

My experience with the company has been positive. Received the item, which is not available in my size and was very happy with the purchase. Bought through their ebay site, was not charged on my credit card till the item shipped, was provided with tracking. I live out of the US, so I had to pay for shipping, duties + taxes but the cost was still a good deal because the item was sale priced. I would have paid full price if I had to. I will shop with them again.

They "canceled" my order for a pair of Levi's jeans because "the item is no longer available at that price"... I checked their website 30 minutes later and the exact item/size I ordered was still available, but for $10 more. They did not honor the price listed and "canceled" it on me due to an internal price change. Emails to customer service went unanswered. I will not be back.

Ive used shopspring.com more than about 10 times and it seems okay. Quite often, they have the same promotions as the original site, although they start a bit later.

Theyve cancelled my orders twice due to out-of-stock items, but it was relatively hassle free. Once, I had to contact them because the seller still hadnt shipped my item out after 8 working days. This issue was settled within a day. I think in this case, they shouldve settled the problem before even have me contact them.

Nevertheless, I find it easy to shop as they source for a wide variety of brands and make shipping free. The only problem is that shopspring.com is very seller-dependent and its just your luck if the real seller is reliable or not.

NOT A REAL RETAILER!! They offer merchandise from OTHER WEBSITES and PRETEND that the item is in stock, when in fact the OTHER WEBSITE ran out of stock. BUT THEY'LL TAKE YOUR MONEY, NEVER SEND THE ITEM, AND MAKE YOU STRUGGLE TO GET A REFUND!! TOTAL SCAM!!!!!! THE ABSOLUTE WORST (and I never say that, but this was my worst online experience out of many thousands).

WORST WORST WORST
ALWAYS CANCEL MY STUFF AND TAKE MY MONEY OUT FROM MY BANK ACCOUNT
NEVER SHIP MY STUFF AND THEY TOLD ME TO GIVE ME 10$ CASH BACK AND THEY DIDNT $#*!ING SCAM

SCAM!!!!!!!!!!!!!!!!!
this site never shipped my stuff whatsoever
please do not buy anything from this site i do not want to see anyone who got scammed like me

totally scam. avoid this website. they withdraw money from my account for an item out of stock. then they send me email says its gonna be refunded.

I was skeptical about ordering from this site after reading the reviews but I still ordered yesterday to be exact I ordered 2 Lacoste shirts when I got off work today the shirts was delivered I don't know if that's with all Brands but Lacoste was quick

I'm getting married in 8 weeks and ordered a pair of Tory Burch sandals. I needed my shoes asap in order to complete my alterations, but they never arrived. The post office won't take missing package requests until 14 days after it was meant to arrive, so I contacted the Spring Concierge. Their first reply was that they would contact Tory Burch to start a missing package claim. I emailed them back explaining my situation, and they said they would send me a new pair of shoes by the end of tomorrow.
These people are legit.

I ordered some Steve Madden Chelsea boots on the 16th and came in on the 18th !! I checked the confirmation email and it said itll come in on the 23 but this is the first a package had came so fast. Got my order in perfect condition in 2 days ! Idk why people had bad experiences but I did not I will continue to shop from here !

I buy cosmetics at Spring, when there is a 20% of promo. I never had any problem with a delivery or return. Customer service is very responsive, helpful and polite. The website gives a clear overview of your orders and site search actually works. It is a good place to shop & save money.

worse than one star. they never ship my order but already charged my credit card. Shipping delays forever!!!!!!!!!!Horrible experience.

Oh my god this site is very bad
They say we don't know but can't cancel again again
I was crazy for this
Do not choose shopspring whether you find promotion.

I was trying to purchase a pair of jeans from their website and the promo code that I was trying to use wasn't working so I messaged at the customer service and told them and this is the response I received
"Caila: Ok, at this time i am only able to retroactively apply this promotion to your order. I can send you an email and you can reply to the email once your order has been placed. Once that happens I can issue a partial refund of $20 to honor the promo Does that work?"
After I placed the order and notified the representative she then said that she couldn't fulfill the refund that she needed a screenshot of the origins of the promo code which I did not have as I got it from a website and I told her that. She did not specify that I needed a screenshot in order for her to honor the promo code just that I needed to place the order. I cancelled my order and filed a complaint with the Better Bureau Business. My experience was truly unbelievable such horrid customer service and of course no phone number even after I asked to be called multiple times they continue to say that their response wouldn't change. I'm wondering if I was even talking to a real person...

This site is just a scam. It sent me coupon code. I used it for my first order over $200. A few days later, I got an email telling me that my order is cancelled due to the item is out of stock. Come on, technology is so advanced how can this happen? But I chose to believe it for once. Later, they send me another coupon apologize for the cancellation. Then I used it to buy a different item, guess what, a few days after I placed the order, I got another email again cancelling my order saying they can't ship to my address in New Jersey.
What a scam!
Now the site has my name/address/credit card info....

I wish there's a way to erase them, but no.

I don't think it's a legit business and relevant bureau should investigate the website!

it is not mentioned it is not refundable for the item when I made the purchase.
when I returned the product, it refused to make the refund. Then I said please ship back the item to me since I paid $100 on it. And they refused to ship it back!!!
What an ugly company!!!! Never shop to this store/website again! On my blacklist forever!!!!

I have had no problems with this company.I enjoy getting $20 dollar referral fee and free shipping and i can always use a coupon code on any product.I have bought my husband 4 pairs of Adidas shoes for right over $100 with my discounts.they also have free shipping back.I am glad i stumbled across this site.

No way....3 months to return $20 shirt it was principle of the thing as they advertise no hassle returns
The customer service is very rude and said well you ordered it ya i
Did with the understanding it was returnable. StyleWe takes things back with no reason just return it
Dont shop here there are better places on the internet

I was extremely skeptical about this given the reviews but my experience was excellent. I usually don't even leave reviews but I thought they did a great job and it was deserved. I didn't have my coupon code entered properly and I emailed them about it and promptly refunded the 20% discount for me. Additionally, my item was here on time and I paid half of what Land of Nod wanted retail. Awesome - would use again.

Cancelled my order three times, and the reason was they mistaken my address as a freight forwarder's address. When i asked then to fix the mistake, was told there is nothing they can do! LOL....going back and forth with them couple times with Email since they do not have a number to call nor online chat, no solution! no solution on the mistake on their end! no customer service, not willing to resolve problems.......not a trusted company!

I placed an order several days ago but no confirmation, no email. Nothing. Will not order from them again.