Awesome firepit, and the staff are extremely knowledgeable, friendly, and trustworthy. I will definitely buy from them again!!!
Review by Kozma3 weeks ago
The product was great and shipping was quick. Had an issue with one of the brackets on the wind screen and sent an email asking for a replacement part. I sent the request on 9/21 and as of this date (9/25) I have yet to receive any response. I would expect better customer service.
Review by Warawaretai1 month ago
Had to return a fireplace remote I had purchased over six months ago but was just getting around to installing it and it didn’t work. Made a call and they offered to send me a new one and the entire process took only 5 min. I love it!
Review by Baria1 month ago
Website was easy to navigate and make selection. My new grill shipped the same day and arrived two days later with FREE flat rate Fedex shipping, amazing!
Review by Katelynromero1 month ago
Excellent customer service! I'm self employed in a service industry. After dealing directly with 2 different people on the phone it left me hoping that my employees are as accommodating and helpful as they were. I will and do recommend.
Review by Volanandriana1 month ago
Grill came three days after I ordered it...with free shipping!
Review by PropertyPaul2 months ago
Very helpful and understanding with a defective fireplace valve.
Review by Aouled2 months ago
I have been looking for the Zwilling/Henckels garden shears for ages and even inquired at the manufacturer, & they replied saying the product was going to be discontinued. Then I found Spotix and they carried these shears..So thankful.
Review by Zengz3 months ago
Needed a cover for my grill, contacted Spotify two days later I received it.
Review by Bernhardinus3 months ago
Fast and accurate delivery.The AOG grill was missing a side burner grate. Cierra at Spotix worked diligently to get AOG to ship the part directly to me.
Review by Abdoh Ghiggia3 months ago
Great customer service. Always a person instead of machine answering the phone and helped with all my questions before and after purchase.
Review by Lishoy3 months ago
Easy to order and quick to ship
Review by Tiverson Doko3 months ago
Everything is good. Did the complete order on line, product was delivered as promised in excellent condition. Spotix is a reliable company to do business with.
Review by SYoder3 months ago
The service is spot on!
I appreciate the helpful service.
Review by Katica3 months ago
Nathan was so helpful in helping me choose the right product for my DIY project.
Review by Watti3 months ago
Joel is one of the most thoughtful, considerate, guiding, personable and knowledgable sales representatives I’ve had the pleasure to do business with. What a great shopping experience!
Review by TreneiciaN3 months ago
FAST DELIVERY - PERFECT EVERY TIME - FAIR PRICE
Review by DesAm3 months ago
Had some issues with shipping ! Product came damaged from shipper not 1 time but twice ! But Spotix took care of it both times !
Review by Oriell3 months ago
Great experience over all, I will recommend you guys to all my friends that see my new fire pit.
Review by Irons3 months ago
I want to say that all of the customer service at SPOTIX was perfect. By accident, they had sent me the wrong product. I was able to remedy the situation with one phone call. I would recommend this company without any hesitation. Thank you
Review by Krystele Biasio4 months ago
The customer service is excellent.
Review by Heathcliff4 months ago
Mistakes occur in any business. The true measure of a firm's customer service is how they solve problems and make things right for their customers. I ordered a 24" grill cover on Monday morning and received the package mid day on Wednesday. Sadly, the package contained the wrong item, a 30" cover. I immediately called Spotix and reported the error and was emailed a prepaid return label for the return and a promise to ship the correct one right away. Within 2 hours I had an email from Fedex with a tracking number for OVERNIGHT(!) delivery of the replacement which arrived the next day. After the expense for all the shipping involved, Spotix didn't make a dime on this transaction but the way they handled it made me a customer for life. The word awesome is overused but their service is truly awesome!
Review by Radison4 months ago
Very fast delivery!!! They had exactly what I needed when no one else did!!
Review by MikeSD4 months ago
Had just what i needed
Review by Ebonai4 months ago
very helpful when ordering and deciding products to purchase.