Usama went above and beyond helping me with my query. First rate service....thank you Usama.
Review by Cerhan1 week ago
If there’s ever an example of how a company should treat its customers its sportsshoes, brilliant from start to finish, even with a few delivery problems. Well done 👍
Review by Zjcgarcia Kavehie1 week ago
GOOD CUSTOMER SERVICE !
Thanks to Arcadius especially as he is professional. I appreciate the follow-up and good communication I had with him in regards to one pair of Merrell I sent back to you. Parcel handled by Hermes never reached your facilities. Now I well received the ordered pair of shoes.
Review by Nedelin Drimbau1 week ago
I have still not received my item ordered one month ago, despite receiving a Hermes confirmation of delivery nothing has been received. I have emailed Sportshoes several times asking for a response as to investigate this and either send my item or refund but no response for afew weeks now...this is extremely poor customer service.
Review by Sherrieblue1 week ago
Might seem odd to leave 5 stars but Chloe couldnt have been better in sorting out the delivery issue . Royal mail got it totally wrong and chloe totally sorted. Well done and thank you chloe
Review by Jinachandran1 week ago
Delivery was fine. I ordered two pairs of toddler hiking boots (as I was unsure about sizing), knowing I would have to pay for one to be returned.
Their preferred agent for deliveries (Hermes) apparently are poor and often take 3 weeks to return products ("smells of something to me"). After and email and telephone call the product miraculously appeared and I was refunded, (well will be in 4 days), but I don't expect to have to chase companies up for refunds.
Review by Edebiri Crochetière1 week ago
Really poor service to begin with when trying to return a pair of faulty Saucony trainers from Katy and Charlene but thanks to Ishra who listened and actually treated me as a valued customer.
Review by Cashcow2 weeks ago
Got what ordered without delay, but tracking delivery was impossible. I will use them again.
Review by AnAVrGConsumer Emetz2 weeks ago
Good price, and a quick delivery.
So why only 4 stars and not 5?
Delivery cost is pretty high, £5 or thereabouts is, these days, a premium delivery cost IE next day, not a 2-3 working days as stated. I'd much rather choose a slower delivery for less (or nothing), or pay the £5 if I need something quickly.
They also use Hermes, which I personally loathe. They are by far the worst delivery company for home deliveries and its impossible to get an update directly from them, you have to go via the sender which usually means a lengthy phone call.
That said, when I emailed SportsShoes about changing my delivery address and was told it wasn't possible, they did offer to change the carrier to Royal Mail, to avoid any Hermes nonsense.
Jade was very helpful, prompt on emails and I can't fault them at all. The customer service was great.
Review by Kirss Eluwole2 weeks ago
Their prices are ok but service is shocking. Delivery times are so slow. I was returned a few times and it has taken 4 weeks to process the return by the time the replacement item is delivered it will have a good 5 weeks which is so poor.
Review by Ashalino3 weeks ago
Great sevice,great prices,very professional .
Review by Joseluisvi4 weeks ago
A problem with my order was handled superbly and I was treated very well by the customer service team the whole way through. Thank you to Sam and Ishra and a very special thanks to Kim, all of whom did an amazing job helping me and retaining me as a future customer.
I will definitely buy from SportsShoes.com again, as the shoes are great and the service even better.
Review by Tahniel4 weeks ago
What excellent service! Very helpful , polite and knowledgeable staff. Quick and efficient delivery, what's not to like. Will be my default supplier from now on.
Review by Hillah Aigbokhaebho4 weeks ago
Contacted SportShoes re a Price Beat promise which they quickly answered and allowed me to place my order. Great communication from Liam through-out
Review by Antumn4 weeks ago
Don’t shop here. Extremely unhelpful to a reasonable & experienced shopper.
Review by Hout1 month ago
Ishra supplied excellent customer service and ensured that I received my order in the right size and couldn’t do enough to keep me happy as a customer! Thanks so much! Excellent customer service
Review by Sequiya1 month ago
I got a great service, I order Oboz Juniper 8inch boots. which didn't arrive, then got an e-mail from Usama asking why I had returned the boots? I explained that I'd not received the boots but I still wanted them. I received the boots, back with in the week. So I was very pleased with the service. Thank you Usama.
Review by HelleSkaaning1 month ago
customer service 10/10 will use this company again
chole very polite always helpfull good value for money
Review by Boohoo1 month ago
I bought a pair of Asics Gore Tex trainers a few months ago and put them away for winter..The first time i wore them them for a walk in the rain my feet were soaked wet through. They are suppose to be waterproof . I feel i've been conned.
Its too late to return them, and from what i've read its a major hassle doing so anyway.
Review by Prakatheesh1 month ago
Would never use sportshoes.com again, returned some trainers with there recommended courier, didn’t receive refund so contacted them. They were very unhelpful and wouldn’t take responsibility for the item getting lost ! After many emails and a month later they finally looked into it. But only received refund after threatening to leave negative feedback and constantly emailing.
Review by Chrisgeis Bolyer1 month ago
A month and just light use into owning a pair of Hoka boots, they showed unacceptable signs of wear. I approached the team at SportsShoes who guided me through the returns process and just a few days later, the boots were back and my money refunded - very happy customer and a shout out to Charlene for her help.
Review by ToffeeReb1 month ago
Really happy with the prices i paid for my items. One item qualified for a free gift. You have to add this item to your basket which i had not. Contacted customer services, Jade sorted the issue, told me my error, and posted the item out, great service.
Review by TraceyG Colac1 month ago
Usama was really helpful in the process of returning a pair of shoes that did not fit right.
And it was really easy to order a different model because the model I initially wanted to buy did not have the right size in stock.
He facilitated payment information to pay for the price difference.
All in all the process was really fast.
Review by Timpson Satyal1 month ago
Terrible service to resolve a delivery problem. Been waiting 5 weeks for my delivery now and no sign of receiving it. Wont be buying again.
Review by Condurachi1 month ago
Order not received in time, I contacted by mail and a person to take care of my file, a new order was delivered, super reactivitée them.A recommended without hesithations.