As part of a co-operative yoga studio, I spent about two months trying to get Sport Solution to work. We experienced miscommunications from the very beginning and, while he was helpful, the salesperson did not understand our needs. Once we determined the software was not a good fit for us, Sport Solution agreed to make an exception and cancel the contract early.
Overall, using Sport Solution was a challenge and I encourage any organizations thinking about using it to track members, schedules and resources to carefully read through the contract, do a detailed demo, ask some pointed questions and ensure that the system has the necessary capacities.
The system is very complex and the non-intuitive nature of the user interface means that we were frustrated and had no faith that our students and staff would be able to navigate the system. We also experienced instances where changes we made were not saved, reducing our overall trust in the application. During the time we tried to get Sport Solution running, there was a server update, which slowed down load time, leaving the public interface and the back-end system hanging longer than anticipated.
During our attempt to use Sport Solution, we discovered that we would need to employ work-arounds to allow the system to display the information we wanted and that we were not able to exclude information that we don't want to collect or display. For example, we needed to input fake information in the address fields for members, add teacher names to the class names to get them to display in the online calendar and could not hide the 'Register' button for classes on the public-facing web interface.
Also, MobilePay is not actually integrated into the system as manual intervention is required to record MobilePay transactions.
The installation process was unclear and we were not provided with adequate training to understand how the complicated back-end works. We found ourselves guessing (often incorrectly) as to how the product worked and were unhappy with the way information displayed.
We were not asked the right questions from the start to ensure that Sport Solution was a good fit and had to negotiate to get out of the contract early. This ended up being a costly and time-consuming process for our small yoga studio and I would not recommend Sport Solution.
Sport Solution A/S is rated 2.0 based on
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