Ordered a cloakroom sink from Splashdirect. Really happy with the product and delivery was reasonable time scales. It would be easier if they told you it had been despatched instead of just an estimate of when it would be but that's the only reason I didnt give 5 stars.
Review by Erdimag Gaxatte2 years ago
Excellent customer service. Well done Lorraine. You transformed a potentially bad experience into a straightforward transaction with your efficiency and great handling of a refund. I ordered a shower screen from Splashdirect. It arrived promptly, but my bathroom fitter was not able to fit it for several weeks. We then found out that it was not the product we had initially ordered, and was unsuitable for the task. Lorraine at Splashdirect arranged collection and refund promptly, even though I did not want to exchange the screen for another of their products. I was really impressed with this service. Well done.
Review by DerekH Waterhoue2 years ago
Sent some taps i bought back for a refund to this company they sent a returns form i filled it all in sent it by recorded delivery out of my own pocket, they are saying the tracking number does not work when it clearly does i've shown image proof that its working, it's been over 11 days since they got the item back and still no refund also they don't even know what i have ordered they called it a basin it's not it's taps to a basin will be reporting this company disgraceful service avoid at all costs, ohh and it took 6 emails to get them to reply ridiculous !!!!
Review by Gesinig3 years ago
As the title says; very very bad customer service. Wish we had purchased elsewhere.
Review by Chavela3 years ago
Poor quality items that broke soon after purchase, and failure to honour the lifetime warranty.
I left bad reviews of the products on the website, but surprise surprise they weren't approved!! No wonder each product has a 4 or 5 star review on the splash direct website!
Avoid at all costs.
Review by Laikin3 years ago
Would definitely use Splasdirect again very helpful on the phone and product delivered when they said it would
Review by ShoppieGirl3 years ago
I ordered a shower screen for a rental property and wanted to fit it when empty. Phoned prior to order to get idea of delivery. Was weeks late, with no updates. When I enquired I was told they'd find out what was going on a call back, never did, multiple times. When it was eventually dispatched no notification was given, so no one was available to receive it. Due to the late delivery date I had to pay for someone to fit it. Spoke to the manager afterwards to discuss the matter and emailed suggesting a contribution to the fitting costs. No help at all. I'm afraid they clearly don't have good procedures in place for delivery and poor customer service when things don't go according to plan.
Review by MSailer3 years ago
I have used Splash Direct before and they are brilliant. Fast, efficient and good value. This time I ordered the wrong sized toilet seat. I realised the day after the order. I emailed them and within a day they had cancelled my order and refunded the money whilst I worked out the correct size. Goods are also really well packed to avoid damage. Would definitely use them again. If only all customer service was like this!
Review by Zebedy3 years ago
Review by Streetscenes Tijjani3 years ago
I ordered a shower screen and paid extra for it to be delivered on a specific date - it wasn't delivered! I contacted Splash direct but no one responded. I tried again to be advised that the specific date option wasn't available - clearly was as I was charged extra. I asked when it would be delivered and told it was in the warehouse and they would ring me with delivery date - surprise surprise no one did!
I contacted them again to be told it was in the warehouse and again they would contact me with delivery date. At last someone did and I received it 2 days later.
Great product but customer service is appalling and no apologies given whatsoever. Would never use or recommend this company to anyone.
Review by Vanpacker4 years ago
Bought this 'Family' toilet seat to go in our disabled toilet at church so it is much easier to use for toddlers. Delivered very promptly. Fitted it very easily though I was a bit worried about dropping the tiny grub screws down the pan! Thankfully I didn't. After I had fitted it I noticed that there was a big crack at the back, was it delivered like that or was it me? But it does say that once out of its covering it cannot be returned so I guess I will have to resort to Superglue.
Review by Kassai4 years ago
Ordered a toilet seat which arrived well wrapped - They had even opened the main packaging to put extra bubble wrap around the product but unfortunately the seat had a crack. This was reported to SplashDirect and another was sent out which arrived the very next day. Fantastic customer service.
Review by Jockthecock Durkan4 years ago
Have just tried chasing an order via email. Received an automated reply informing me they've ceased trading and to try and claim my money back through my CC company. Their website is still online and you are still able to place and pay for an order you'll never receive.
Review by Enderq4 years ago
canceled this order via email (as it tells you to do on their site) - never got an email response - called up after a few days - greeted by a very rude lady who told me that I should have called up to cancel (it clearly states that you can email them on their website) - I was told to reject the delivery so that it would be sent back and I would receive a refund. Six months on .... No refund - will have my credit card company reclaim the lost money.
Review by CJewell4 years ago
Review by Jessalynna HoyleCustomer4 years ago
Arrived safely, well packaged and a very good looking product ideal for my small en suite shower room.
Review by Sianne4 years ago
Really liked the products but would have preferred better communication. Not able to speak to anyone by phone and no information on when products were despatched. There was no tracking which would have been helpful. Items came separately.
Review by Costinas4 years ago
Ordered products via this companies website and after the proclaimed 4-6 day delivery time and still no word with regard to delivery, made further enquiries, finally arriving at Trustpilot reviews. Having read these woeful reviews, order immediately cancelled, a claim made and a refund demanded. Use some of the reputable companies in the market place, not this one.Thankfully I will be checking out Trustpilot's customer reviews in future to ascertain those, I can confidently trade with.
Review by MarionConsumer4 years ago
Have used before and they were fine. However, this time they were very poor. Delays in dispatching products, items out of stock, organised delivery dates not followed through. Still no products received. Have cancelled order and will not use again.
Review by JSMcB Aqubi4 years ago
Can't speak to anybody regarding my second order also not returning my emails not a happy bunny
Review by Vajde4 years ago
i ordered a cistern over a month ago have received no correspondence they do not answer e-mails you cannot contact them by phone are there phone just tell you to e-mail them. Have reported them to paypal
Review by Cynthom4 years ago
Only some of our order received, most expensive item not received, we were promised it would be with us on Friday to no avail, we have emailed 12 times so far, no reply, they cannot be contacted by telephone only live chat which isn't working and email which they do not reply to.
Had to cancel the plumber, emailed today for a refund as we will have to buy elsewhere, but heard nothing. Will be contacting credit card company tomorrow and trading standards, not sure if they can do anything.
Customer service none existent.
Do not use this company.
Review by Shonu Myself4 years ago
No goods and no response to emails.
Surprising that some "good" reviews are just appearing!
How do you rate zero stars?
Review by Sirajuddin4 years ago
I ordered a shower screen on 22nd March and paid for delivery on 30th March, to date 10th April I still have not received my order! I tried phoning but got an automated response saying you could now only email! I have sent several emails but have had no response! This company is still taking peoples money but not fulfilling orders! I am now having to go through MasterCard to get my money back! Steer clear of this company!!!
Review by Faylee Colnbrook4 years ago
Service is appalling - I paid over £300 for three items and to date have received only the cheapest item. They do not respond to emails, and they cannot be contacted by telephone. I contacted their live chat who promised the order would be delivered today and I took the day off work and waited all day but nothing arrived. I don't know if this company is operating some sort of scam but I intend to pursue a dispute with PayPal for the refund of my money.