I was hesitant to use this company because of some negative feedback.
My experience has been first class. I telephoned twice before ordering to ask technical questions, the phone was answered promptly and whoever answered was very knowledgeable and helpful.
Goods were delivered on time.
There was a problem with a tear in one of the bags. I emailed and had a response within a couple of hours and they sent an FOC replacement.
Excellent price, delivery and customer service.
Review by FrankieW Derrow3 months ago
Good stuff. Got what I asked for.
Review by Lixen Moletsane4 months ago
Good customer service
Review by MoNtAgNa4 months ago
Excellent customer service - they took time to go over all the buying options with me, helped me decide on the right pool for us. Extremely helpful.
Review by MrsSR4 months ago
Hi My Husband and I purchased lazy spa for 2 person, it is so sturdy and a substantial bit of our relaxation routine well worth the money. Not two expensive to run. Well worth every penny. Thank you for the speedy delivery on the whole a brilliant experience.
Review by Bogun4 months ago
I made a simple order , 3 small items, I received someone else’s order, I then had to PAY to send the item back , they send me my order again..... it’s arrives and wrong items AGAIN!
In supports defence Chris emailed me back and sorted stuff , but who ever does the logistics in this company is dunce, it was a SIMPLE order.......
Won’t ever use again.
Review by Mitsie4 months ago
We ordered a White Coral 5.5m pool last year. The service from your company, and delivery from Spain to the Isle of Man was very efficient. Unfortunately, due to a hose pipe ban last year, we were unable to install the pool until this year. We discovered a fault with the sand filter. This was rectified very efficiently by your excellent company, and a replacement part arrived quickly from Spain. I only hope the weather will be as good as your service.
I can highly recommend this company.
Review by SShaw Marylee4 months ago
A pleasurable time dealing with this company.If i could rate them higher than 5 stars then i would. Easy to order from the website and they delivered when they said.
Review by Creare5 months ago
ordered and paid for pool on 24/6/19 with next day delivery.now 27th, tried phoning company several times and left messages and still no contact. delivery now est another 48hrs. should have stuck with a reputable company, even ebay and amazon have better customer service. not amused.
Review by Naqui Liokati5 months ago
Ordered the pool and it was delivered within a few days. Pool is for the summer so not used it yet. Very recommended company. Very pleased customer.
Review by LogiverYT5 months ago
Good product, excellent service
Review by Joyce Perry5 months ago
I would say "shocking customer service"....but there isn't any! Our £1000 24ft Power Steel Bestway UK pool has developed a fault and they are simply not interested. Guess it will have to be small claims court then...
Review by Aubier5 months ago
Bought a Smoby XS childrens slide from Splash and Relax. It was the best price around by far. Phoned up to check on delivery date and was emailed back that day (as requested|) with tracking details. Delivery was within 3 working days from date of order by courier. Slide is great.....can't fault them.
Review by Feed5 months ago
Great service and delivery; very helpful staff
Review by Tuta5 months ago
Absolutely disgusted with this company, their customer service skills are appalling. I ordered a pool cover and paid for next day delivery, it didn't arrive when it was meant to, it arrived almost a week later. I chased this several times & did not receive one apology during that time for the inconvenience & my emails were ignored constantly. I am still waiting for my refund for the express delivery charge I paid, again I have been ignored! I was actually very happy with the pool cover once it arrived, it was much better quality than what I had had previously but I have never dealt with such a rude, ignorant company in my life! I will therefore never order from them again or recommend them. I hope if Splash & Relax read this review they could be so kind as to refund the money I have repeatedly requested.
Review by Chrs5 months ago
Ordered a pool cover on the 1/7/2019 and paid for next day delivery before 12:00 noon. It's 3/7/2019 and the order has not arrived yet nor I have received any info from the company. The Royal Mail Tracking status says that the sender is still preparing the item and: "We're expecting it, The sender has let us know this item will be with us soon." Called the company and they tried to convince me that they handed it over to Royal Mail already on Monday. Splash & Relax said it may take another 48h!
Called them again to cancel the order and get refund. No one was picking up my call so I turned off my call id and called straight back and got instant response. They were unwilling to give me refund and said I have to wait 48 hours. I asked them to investigate why Royal Mail has not received the item from them but they refused and hangup!! Absolutely horrendous customer service!
Well, I should have read other reviews before dealing with this company. They should rename it to Splash Money & Pray. To save your mind, money and time go somewhere else.
Review by Hungary5 months ago
Fast delivery and well packaged item. Would recommend.
Review by Vegard Klamert7 months ago
Good prices, very fast dispatch and delivery.
Review by Pomegranate Adura7 months ago
Great price and super fast delivery service, playhouse arrived day after order placed! No hesitation in giving 5 stars
Review by BadBoy8 months ago
Excellent service .Would buy from Slash & Relax again.
Review by Kongebryg8 months ago
i had a great experience with splash and relax, when a product arranged damaged (due to fault of the courier) they were fabulous in their communication and in solving the problem.
and the products that did then arrive have been great!
Review by Rawf9 months ago
The goods arrived on time, well packed and just what I wanted
Review by Rastenis Silverson9 months ago
The inflatable lid was punctured meaning we had to "swing through hoops" to get replacement from Bestway who it is guaranteed with.
That replacement deflated too.
Review by Toni Healthcote9 months ago
Package came in a timely manner and was as described. Not snowed yet but seems well made and should last several years.
Review by Iria Virtosu10 months ago
Arrived next day. Well packaged. Staff very helpful with my query.