Glasses ready in two weeks.
There was a limited but varied selection of frames to choose from. Only had them a couple of days but so far so good.
Review by Poporn Hulsenboom3 months ago
I was a bit apprehensive but Oldfield Opticians in Northolt was a superb experience. Eye test was comprehensive. I picked one of two from the small range of light Stig Jacobsen frames with honest input from Oldfield staff and the measurements for varifocals was methodically double-checked. I was given a delivery lead-time of 3 weeks but was contacted to pick them within 2 weeks! I wore my new glasses from the shop and drove back home with them.
Review by Janenisse3 months ago
I signed up for their varifocal promotion, took along a current prescription, my own frames and paid £99 to the SE London optician and was told two weeks to get them back. After two weeks I called to see if the glasses were ready and was told he was ‘expecting a delivery’ and would call me back. Hearing nothing I called back a week later and was told that I was just the person he wanted to speak to but was ‘with a customer’ and would call back. Waiting another week I called the Specsfactory number but was told it was only a sales phone bank and they didn’t have a customer support line. Then sent an email to their [email protected] address and received a reply two days later that the lenses had been lost in transit, that they would refund my payment and make a new set of lenses. Eight weeks after placing the order I received the glasses and found they were single vision lenses with no reading area. And no refund has been forthcoming. Have emailed the person who contacted me twice about this and no response after another two weeks. Avoid these people like the plague.
Review by Nuril Varosx3 months ago
Having seem some poor reviews I was a little concerned but decided to proceed anyway with the £99 offer for a pair of Varifocals and am glad I did.
A good pair of glasses with a turnaround of 11 days from initial visit to optician to glasses collection from optician.
Also service from Marina the optician at the Eye Contact Vision Clinic in Wallington was also very efficient
Review by Yaga Cokyucel4 months ago
My husband and I both brought from specsfactory, for a second time. When asking if they could write a comment on receipt to say for use for computer work, so my husband could get his new specs part paid for by his company (which was the reason for the purchase). we were very rudely advised that the manager would not do this as we did not have the eye test by him and he had worked for the company we want with - very petty and not good customer service
Review by TheMuffin4 months ago
My husband and I went to this company in April 2019 it is now September 2019 we have not received our glasses. And in the year previous I attended the branch on St Thomas site paid £100 part payment got made unemployed due to illness they wouldn’t give me a refund, partial refund or glasses so now this company has £200 and I have no glasses. Would never use them again
Review by Agate Gramzinski8 months ago
I didn’t end up buying specsfactory variofocals, plastic frames nice but too heavy and lens too big, but it was good to have the option and found an optician who’s genuine and wanted to look after me as a repeat customer at Hayes Eye Clinic.
I’ll be returning to this optician even though it’s a drive from me as better than spec savers
Review by Kajini10 months ago
After visiting Norwich Spec Factory for the 2nd time, and still not satisfied with glasses and also being told I had to adjust to new lens I was very upset as I have never been able to wear these glasses, so I will not be going back, as it was time and money wasted.
Review by Praksha1 year ago
Seriously thought this was going to be good unfortunately 3 sets of lenses could not get on with them. Still waiting for a refund that my optician claimed I would get. Last time I spoke to them months ago they havnt contacted me and don't seem bothered that the glasses I purchased I cannot wear!
3 emails and loads of unanswered phone calls and messages left no response whatsoever from Specs factory it's like the company are no longer! I had to go to another optician and spend another £400 So that I could see. I wish somebody would just respond.
Have to now take this further by contacting consumer credit.
Review by RikvdReijen1 year ago
Please be careful when dealing with this company. I took part in a recent trail for varifocals with a 100% guarantee money back if not totally satisfied. Guess what ........ still awaiting money back after a month and no response from Specsfactory. The numbers I phone are all answered by the same guy, Jason, who's very helpful in passing my complaint on to someone else! After sending them an email about my experience all I got was an invite to take part in another trail, hardly what I was looking for. My latest attempt was met with yet another phone number 07486 624975 for Mr Tim Williams (National manager), imagine my surprise when he didn't answer his phone or ring me back. Is this a real company or just a bunch of shysters ripping people off. Please feel free to contact me on [email protected] if you can offer any help or further info
Review by Christopher Fleissner Greson2 years ago
better quality Varifocals than any I have had for over the years from various famous optical stores in the Uk. Prices include the anti-glare coatings wheres others charge extra for these. German lenses have proven to me that they are great, just as you would expect German products to be, What is great also is that they provide a years free insurance and with their Steiner Lenses money back guarantee.
Review by Jooyoung2 years ago
Visited the Opticians in Braintree,a very thorough eye test taking almost an hour !,lots of help when choosing my glasses ,nice frames at a reasonable price.
Review by Syvia3 years ago
- Booking an appointment was quick and easy.
- Location of the Opticians was easy to find and get to
- I was attended to on time
- The optician was friendly and professional
- I got stylish frames from the specsfactory range, so I didn't have to pay extra.
- My varifocal glasses arrived within 2 weeks as promised and they are very comfortable and "I can see clearly now, the rain is gone..(singing)"
I definitely recommend!
Review by Hiba3 years ago
The varifocals from specsfactory I recently purchased are an upgrade in functionality to my two previous forays into trying this type of lens. They provide sharper and clearer vision than my previous specs. The only area I have noticed so far in which they feel less so is at the cinema, but this might be a function of a smaller lens overall as my previous frames were larger. The photochromic option I chose works very well and the optician I chose from the available specsfactory recommendations was delightful. A great experience and good value.
Review by Makinley3 years ago
Good range of frames and excellent treatment from eye style opticians
Review by Donzalia3 years ago
And had no record of my request for an eye test!
Review by GreenFingers ProMusica3 years ago
i was directed to a nice friendly optician, Eye Care Opticians, Heston and i was completely satisfied with the service
Review by KenGill3 years ago
Take it from a suspicious lady it's a genuine deal and if they have a frame for you you could get a good deal. I like rimless frames and they don't do any.
Review by Daaf Passino3 years ago
I visited the local Specs representative- they weren't satified w a recent optometrist's results and conducted a new exam. I purchased glasses, more expensive than those on offer. They weren't acceptable but they insisted I needed to try them for a few days - still not satisfied I returned and they promised to try and correct the glasses- 2 weeks later; new glasses- Returning today- glasses still not up to par- Be aware- quality suspect!
Two weeks later I picked up my glasses- they weren't
Review by Nahez Carrolo3 years ago
I saw these glasses on someone when I was vacationing in Disneyland. I asked the person where she got them and she told me. When I came back I immediately looked for them online and found them. I absolutely love them and my son because he liked the way they looked on me just ordered some for himself. I am getting ready to order my second pair in a different color. The people at specsfactory are just so helpful and informative.
Review by Robbyne3 years ago
Prices no better than average high street prices; this is so when there is a promotion. Normal prices will be higher after promo!
I wasted my time!
Review by Kaww Barmouth3 years ago
I took my Prescription to the Partner Opticians,choose a Frame then waited for the Lenses to be made. The only Negative was that on the day I travelled (a considerable Distance) to collect my Glasses the guy delivering the Lenses had a Mechanical Breakdown and my appointment was cancelled.
Otherwise I have had no problems with the Spectacles themselves.
Review by LeeTree3 years ago
The service by the partner opticians was great. The price for the varifocals is truly unbeatable. Wide range of frame styles and colours. Will be recommending time and time again
Review by Teuchi3 years ago
Fabulous experience from start to finish. Professional and courteous service and surroundings. I was given plenty of time and all questions were answered as well as findings explained. Extremely pleased with the quality and price of the product. Beautiful glasses which are very comfortable and reassuringly effective. Highly recommended!!! So much better than my previous high street experiences.
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