I recently visited SpecSavers in Stavanger with my son for an eye test appointment and contact lens test. I then subscribed to a contact lens subscription offer for my son, believing we were receiving a great subscription offer. I was initially disappointed that the offer was not quite as advertised and felt that I had been misled by the offer on the internet.
The SpecSavers staff in the Stavanger store were very apologetic and extremely professional. I was advised to follow up my complaint with their Scandinavian management team. I did just that and was very surprised at how well my complaint was received and how honest and open they were to deal with. I was then put in touch, directly with the Norway management team, and they followed up my concerns with their legal team and immediately changed the advertising on their website, to ensure that it could not be construed as misleading. Throughout the entire process, all of the staff were extremely apologetic and very honest and straight forward to deal with. The communications were excellent and I was also rewarded with a kind good will gift gesture for informing them and taking the time to follow up.
I was actually so impressed with the honesty and integrity of everyone I dealt with at SpecSavers, that I actually went a step further and attended an eye test appointment myself, and purchased two pairs of glasses and signed up for a contact lens trial.
Since then my younger daughter has also attended an eye test appointment, and my wife is planning to attend an appointment too. Making this a true family affair.
We really were that impressed at the way we were treated and the excellent level of service we have received.
Previously we had been with other similar high street brands, but without a doubt SpecSavers exceeded the others by far. In my opinion they are very worthy of the accolade of 5 Star service and excellent customer satisfaction. Well done SpecSavers Norge.
Review by Vaijayanti2 years ago
Tipp topp service från start!
Review by ElishMurphy2 years ago
Review by Cuzvinny2 years ago
Delivery is always on time, customer service helpful and understanding, and the information provided is reliable.
Specsavers Norge is rated 5.0 based on
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Specsavers Norway AS, Postboks 6061 Etterstad 0601