When one orders it takes a while to get it and even longer to return, between 10-14 days each way.
That's too slow and when one orders with klarna (buy now pay later), it's due to be paid before the return is registered by Spartoo, even if you send it back right away. The customer then needs to go on their klarna and pause the invoice and tell them they've returned it so they don't get fined for not paying on time for something they haven't kept, just a hassle.
They also couldn't deliver to a place near me for some reason so I had to go pretty far from where I live to pick up the parcel.
All of the above was my one experience with them - I prefer faster more convenient online shopping.
The selection on the site seems reasonable but one misses video display of the items which would make it easier to evaluate what suits you. :)
Review by Scarles11 months ago
Bought a pair of shoes from them, and when I went to pick up the parcel, for some reason they'd sent me two parcels. As I was unable to see which one of them was my actual order, I had to take both of them with me, which was quite a hassle.
At home I opened the parcels and saw that one of them was for a random customer in China, which immediately made me think that the company has a very unsafe way of storing personal data. As the note was in Chinese I had very little info to pass on to Spartoo, but I wrote them an e-mail with as much info as I could find and ended up writing back and forth without them being able to find the customer, who was clearly missing his or her new shoes.
Eventually, I grew tired of the tedious process and asked them to just let me know when they'd be picking up the shoes - and I'd make sure to be home. Received numerous more e-mails about giving them additional info so they'd be able to send a return label, meaning they seriously expect me to fix their own mistake.
Even received a phone call from an employee saying that I could have just left one of the parcels at the pick-up spot - as if I'd somehow grown x-ray vision to determine which one was mine as both parcels had my name and address on them.
I cannot even begin to describe how completely amateurish this company conducts its 'customer service'. Using random women names for their customer service, seemingly to give off a more personalized vibe completely falls to the ground when you encounter this degree of incompetence.
Review by Takeila2 years ago
God pris men hold nu k... en lang leveringstid...
Review by StephieMc Stellaccio2 years ago
For lang leveringstid..
Review by BriK Trackwest2 years ago
horrible service. I bought 3 pairs of shoes a year ago, but one of them started gapping from the sole. So I complained to Spartoo.dk that under the warranty they should either repair these or replace them. They said, because they were sold by a partner of theirs, they had nothing to do with it. And the partner's response was that the shoes were heavily used, so nothing there either. Fact is, the shoes were only used for 2-3 months and very modest tear - so just a quick excuse to avoid paying up for a poor quality shoe (was still ~700DKK, about 100 EUR). And I shouldnt whether spartoo sold it or a partner sold it on their site. Crap service, and I will not shop at spartoo again.
Review by Shandrisse3 years ago
Quick & efficient service, a refund was given immediately. Well done.
Review by Camillia3 years ago
Simplehen god service og god sted at handle
Review by Dragoshi Boatyard3 years ago
God service :-)
Review by Thatgirl Mirukaj3 years ago
My shoes arrived timely and in the right size. So I'm a happy walker now
Review by Scams Namgauds3 years ago
Very fast and excellent a service.From postage to packaging.
I will dedinately suggest spartoo for your purchases!
Review by Mami3 years ago
:) :) :) :) :)..........
Review by Abinye Worrod3 years ago
Review by Aniekan3 years ago
Super service, super handel :)
Review by RHookings3 years ago
Kanon service 👍
Review by Tarapong3 years ago
Review by Gingerbread3 years ago
Review by Onlyson3 years ago
The one, which service you can trust!
Review by BeckyS3 years ago
Review by Smundy3 years ago
Fast service. Very straightforward. Good delivery. No problems.
Review by Joney3 years ago
Great service in general. Large variety of products, accurate descriptions of the products. Fast delivery also. All in all great.