This website charges you even upon delivery for no reason.this is especially true when you are ordering abroad. I have been charged with 45 USD when I wanted to receive the item
Review by Jackesha Wakas1 month ago
Ordered a pair of Dr Martens boots on Sunday PM (£30 less than anywhere else), delivered Wednesday as per the instructions. A+, can't fault the service, goods or the price. Will use again.
Review by Paaristha2 months ago
Nice shoes but I've been sent the wrong size. Unfortunately I ordered a size 3.5 and I received a size 3. This is very disappointing. I have tried numerous times to call the contact number which should be open Mon - Fri between 8am - 5pm however the phone line is closed. I can't get through to anyone. This is causing me a lot of unneeded stress and inconvenience. Why has this happened to my order? I expect a response and for this to be rectified asap. Be cautious buyers!!!
Review by Puvakit3 months ago
The best of the best!!! Definitly
Review by Annabela3 months ago
I ordered a pair of Alpe gold trainers which I couldn’t obtain in uk or from uk online. Had never heard of Spartoo but decided to give it a go as this was the only site offering the trainers I wanted. The trainers were delivered on time ( within 10 days) securely from Spain via royal mail. I would therefore use Spartoo again as this has been a positive experience.
Rhian M , Neath
Review by Shelika3 months ago
So happy with my order. Was a bit nervous after reading negative comments to purchase online. I am completely satisfied with my new Palladium leather boots, i cant find them in stores anywere in Australia. Customer service was quick to reply and delivery was efficient. Thankyou Spartoo
Review by SwagMom Haytaoglu4 months ago
The verification process is a lot of an inconvenience and no one answers when I called the 646 phone number.
Review by Joejoejoejoe Bowlus4 months ago
Ordered some marcel backpacks. Got them 2 day later, nearly Packaged in a large box. They are so pretty I am so happy with my purchase. I will be a repeat customer!
Review by Roby4 months ago
Whole company seems like a scam. Had three separate orders cancelled. Even when I had been emailed with Hermes tracking details. No explanation.
Also seem to use fake names to contact you...Katie and Adriana?!
Review by Iliuta4 months ago
A scam - placed several orders, only to have them cancelled immediately and without any justification. It's taken several days to get any email reply from customer services and the fabricated aliases and entities such as 'Archie' and 'Adriana'. I'm now in the process of reclaiming refunds via PayPal. It seems as if this company just likes to take your money for their balance sheets, skim off the interest it gains from holding the money and then play-fight via Paypal. AVOID.
I'll sit and await a generic, frothing template reply from Customer Services on this website, stating that they can't find my order or name or reference and citing their customer services practices *drum roll*
Review by Jawaz Derrow4 months ago
Very happy with my order. I was very worried until today when I received my order, as reviews did not give me confidence at all. I really thought I’d lost my money as only last week my husband lost money through a company online and thought it happened again!
My order for my daughters converse came a day earlier than specified time and had confirmation from start to finish, so I’m very pleased and saved money by doing survey too.
Review by Bhaggy5 months ago
A really simple and easy transaction. My trainers were delivered within 2 working days. I would definitely use Spartoo again!
Review by SarahMadlene5 months ago
Very bad experience. Item didn’t arrive by the day I paid for. Contacted them by email, by messenger and no help. The person who replied on messenger was keeping on saying to contact Adriana but no reply from her. I asked to cancel my order but no reply to that either. In the meantime I had to buy the same item somewhere else. Even though I requested to cancel the package, it arrived when I was out of the country. When I returned I sent the package back and asked for the refund. I was sent an email that a refund had been processed on 23rd August but by the 5th of September it still hadn’t reached my account. So I contacted them again and asked for a proof and only then they refunded it to my paypal. Untrustworthy service and bad bad customer support.
I should have checked the reviews before placing an order, and check their social medias too: 145,000 followers on Facebook and not a like to their posted pictures....
Review by Aloong5 months ago
I was pessimistic about ordering from Spartoo as the reviews were quite mixed. I needn't have worried as my order went perfectly from start to finish. Ordered a pair of Vans for my daughter, size was out of stock everywhere else hence choosing a different company. I used a 10% off voucher too seen on the website, paid with PayPal (no card confirmation needed like other reviewers) received confirmation of order within minutes, dispatched the same day, received the following day. Very good service, will use again.
Review by Vicshopper5 months ago
Ordered boots from Spartoo and had a very good experience. Good communication and service, delivered in good time and product very nice. I didn't have any of the problems like in the bad reviews ive seen on here. I would use again and recommend Spartoo, From my experience a good decent company.
Review by Wui5 months ago
I ordered some shoes a few weeks back, and was recently notified that the order was canceled (apparently I took too long in responding to their request). It appears that this company requested to “verify” the last 4 digits of my card number, in addition a copy of my utility bill.
Now...I’ve been reading most of the reviews here, including one that is similar to my current situation. I would reccomend that Spartoo weighs out the pros & cons of their request. I’ve reads that his practice is often done in France, but perhaps they should tailor their request to those who reside (outside) of France. This request comes off as scam & it’s very off putting.
All of this being said, their request & canceling of my order has given me enough time to “vet” & “verify” THEM. Too many negative reviews, too many wrong orders, too many returns & the cost of those returns, too many requirements & jumping through hoops in “vetting” the consumer (me). Too many red flags; I don’t need anything that bad!
Sorry Spartoo, you (almost) had my business; it appears that you’re not worth the headache.
Review by Umansky Amthor6 months ago
Prompt efficient service. I was abit nervous about my order after reading some negative reviews. However,I needn’t have worried, my order was despatched promptly and it arrived at my home in Western Australia in 8 days. I was able to follow its progress with the tracking number I was provided with.
I am very happy with my purchase and I would use Spartoo again.
Review by Becca6 months ago
I don't know why there are so many horrible reviews!
I places an order with them on Sunday and it arrived Tuesday they said estimate arrival was Friday and it came early. Don't know what everyone elses fuss is about.
Great service and experience. Will sure to use again.
Review by Mavji6 months ago
I ordered without first reading reviews for this company. I wish I had read reviews FIRST!
I placed an order, they immediately took my money from my card. Then I got an email from them stating that my account needed to be validated first before they could send my merchandise purchased. They wanted me to send them a copy of my credit card exposing only the last 4 digits and name and exp date.
I have ordered online for years and have NEVER been asked to do something so “fishy”. I found that they had already charged my card so I called the credit card company and had them dispute the charge as I had emailed the company and told them to cancel the order. The card company took care of it right away and credited my account while they give spartoo 15 days to give my money back. If they respond by refunding my money then problem solved. If they do NOT my card company will go after them for the money. It’s a win win for me because I was already credited by my card company .
As soon as I read their email asking me for copy of my card OR I could send them a copy of a recent utility bill if I had paid thru PayPal which I did not, I knew this was a fishy operation.
Review by AGoldsmith Chooi6 months ago
Very poor quality of shoe, right one is not similar as left one 🙁
Review by Sebastion7 months ago
Shambles now my girl has no birthday present coz of the shoddy couriers they use which is namly Hermes if you’d like to receive item use a different courier service spartoo ere very apologetic but still unable to sort out this issue very concerning in a world of courier services and internet shopping that this item was sent back to sender after three attempts with no correspondence
Review by Cynistrelle7 months ago
Placed my order and took my money 7 days ago. And today they cancel without any reason given and i have to wait until the 21st of this month to get a refund.
AVOID THIS COMPANY!!
Review by Deby Tumas7 months ago
It was a good first impression..Happy to review again when the parcel arrives.
Review by Phillog Though7 months ago
I never subscribed or heard about them but they spammed my mailbox with newsletter ads as if I did. When I went to their site to unsubscribe, the unsubscribe button simply did not work, did nothing. A super scammy and fishy site that makes me think I need to scan for malware.
Review by Kard Tailliar9 months ago
I recently used this site for the first time as they were they only site that stock a pair of Dr Martens that I wanted in my size. I was a bit concerned as the site suggested purchasing a size smaller than usual. I did so but was worried that they would be too small. The shoes arrived and they fit perfectly. The entire transaction was faultless, I would use this site again.
Our reviews are aggregated from multiple sources to give you the best overview about spartoo.co.uk.
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