A sign of a good company is what they do when things go wrong not when things go right. Bought a freezer seal because mine had split and getting bigger as I opened and closed the door. When it arrived I noticed it had a twist in it but tried to fit it anyway because my freezer was forming ice all over- but if a panic really- didn’t want food to defrost and motor running nearly constantly.when fitted I could see it wasn’t a perfect seal but thought it might ease out now it was out the box. Unfortunately it didn’t and ice built up. When asked for an exchange was told because I had fitted it they couldn’t send another but could supply another if I bought another. When I explained I had no choice and disparate they said because I had noticed the damage I should have rang for a replacement and not fitted it. I should have read their terms and conditions- yes, we all do that. After e- mails and phone calls they dismissed all efforts to comprise by meeting them half way.would stay well clear.
Review by Nelzy9 months ago
I should have read reviews before ordering. Like others here, I placed an order for two items that were listed in stock. I received and order confirmation and the payment was taken, and then shortly after received an email saying that the cost had risen due to price rises from the manufacturer. Clearly the items were not in stock and this appears to be a regular occurrence. In their favour the communication was quick and when I cancelled the order and requested a refund it was processed promptly.
Review by Thomesen Kierman9 months ago
Ordered my part on sun night, arrived with DPD on tue pm, cannot reccomend these guys enough
Review by EGus1 year ago
Do not buy from here!
This company will hold your money for as long as possible!
I have now been waiting on a refund from this company for nearly three weeks. I have emailed them 3 times. The first response said it would be processed within 7 days. The second response said my refund would be processed within 14 days. I am awaiting a response from my third email.
They acknowledge that they have received the part back from me, but are not processing the refund.
Review by Alius1 year ago
I have contacted this company on many occasions but always get we are busy leave a message but never receive a callback, sent an email last week no response from that either.
I ordered 2 knobs for my cooker they sent one in silver and one in black so need to return the wrong one. but I am unable to agree on the return due to no communication at all.
Trade with this company with caution, there is definitely an issue here, I went directly to Hotpoint and have had the correct part delivered today for the same price.
Review by Optuitions1 year ago
Brilliant! Excellent customer service. Sourced everything I needed at a great price and super speedy delivery. Would highly recommend. A very happy customer
Review by Iciar Malstrom1 year ago
I ordered a washing machine door and glass which the website said was 'in stock'. So I paid for next day delivery. ((order 251393).
Got an email back, which I saw few hours later saying they didn't have the part and no idea when it would be in stock.
So the website isn't working as it should. This doesn't happen at Argos or Amazon, they know how much stock they have.
Please don't waste my time, please don't take my money for parts you don't have.
Refund came three days later.
Review by Omayasan1 year ago
SHOCKING SHOCKING SHOCKING - please DO NOT get lured in by the fake good reviews. I ordered a freezer draw panel and realised I put the wrong address on my order (simple mistake) - I then rang to rectify the issue and after 37 phone calls and 4 emails I have not managed to get hold of them. I have now accepted that I've just lost £28.
Review by Pach1 year ago
I would not recommend this company to anyone. They have horrible communication and the process of shipment is awful. They do not stand behind their commitment. Stay away and order from somewhere else.
Review by Leonore1 year ago
No reservation about using spares group uk again. The process was easy and painless. Ordered the part on Thursday and delivered Saturday. I spoke with a friendly customer services lady. She sent through pictures for me to decide which I item I needed to order. Exactly what I wanted. Would definitely use again.
Review by Ribatutta1 year ago
Order a handle for my washing machine last week as next day delivery and it still hasn’t arrived, I’ve not been able to do washing in my own home due to this. I’ve called them countless times and every time the operator says they are ‘busy dealing with other customers’, I have left voice messages aswell and I haven’t heard off them once and haven’t even received an email to confirm the dispatch details of the part. Very unprofessional and will not ever be using again.
Review by Squigglepop1 year ago
I needed parts for a Hotpoint oven urgently. The website stated that they were in stock. Having ordered, I received an e mail confirming the order. Later that day, I was sent an e mail which unfortunately I did not read until the next day. It stated that the parts ordered were not now available but that new similar parts could be provided at an additional cost. I spoke to Natalie who effectively blamed the supplier and could not guarantee next day delivery.No hint of an apology. I felt that they couldn't care less.My options were to pay the extra or cancel the order; I did the latter. I subsequently spoke to a very helpful supplier in Birmingham who were superb. Just like the numerous other earlier comments on SparesGroup UK, my advice would be to give them a wide berth.
Review by Drahoslav Aristidou1 year ago
Don't believe the "In Stock" on the website! They took payment, confirmed order then emailed to say "With regards to the above order, unfortunatley this part is no longer available, manufacture have now changed this to a more expensive part, if you owuld like to continue we would require a further £23.83, please contact the office on 01489 782492 to clarify how you would like to proceed?" [spellings theirs]. TWO DAYS LATER THEY ARE STILL LISTING THE PART AT THE OLD PRICE - Scamming searches??
Stay well clear - but watch out - they have many different websites - but only one lot of stock!
Review by Alkhalidi Weixel1 year ago
Ordered washing machine belt online on Sunday. Its states 'usually dispatched within 24 hours using Royal Mail'. It is reasonable to assume that being a small item, it could be posted in an envelope and it would be dispatched within 24 hours as it was shown 'in stock'. Tried calling all day the following Wednesday but no answer. Had a reply to my email 'Your order was placed on standard delivery and usually arrives within 5 working days of dispatch although this can occasionally take slightly longer. Unfortunately we cannot give a specific date'. In other words they can't tell me if it has been dispatched or a delivery date. Tried to cancel but they have stated I cannot cancel because the order has been 'processed'....note it has not been dispatched, just processed, whatever that means! I just hope that people do their homework and look at the many complaints about this company. My advice is avoid at all costs, seriously. Sparesgroupuk is a poor excuse for a properly run business that sells over the internet. Try calling the number; that should give you an idea! Hopefully when internet business disappears, the person in charge may do something about the pitiful service. The website is just deceiving and will be reported to trading standards.UPDATE: received the item on Friday (5 working days). Why cant they just be up front? Why state 'dispatched within 24 hours'? Misleading and annoying for not answering the phone...ever. Sticking to 1 star for bad customer service and misleading website.
Review by Szabone1 year ago
This is, more or less, a 'cut and paste' review, copied from a customer who recently had exactly the same experience as I did. :- Don't believe the 'Genuine spare part' or "In Stock" on the website! They took payment, confirmed order then emailed next morning to say "With regards to the above order, unfortunatley this part is no longer available, manufacture have now changed this part, at a more expensive price, if you wish to continue we would require a further £34.02, please contact the office on 01489 782492 to clarify how you would like to proceed?". IT IS MEANT TO BE A GENUINE HOTPOINT SPARE! No answer when you telephone! Machine says that they will get back to you - when??? THEY ARE STILL LISTING THE PART AT THE OLD PRICE - Scamming searches??
Stay well clear - but watch out - they have many different websites - but only one lot of stock - not the stock on their website!!
Review by Yuntao Poladro1 year ago
I needed to purchase two drawer fronts for a freezer. Unfortunately the information I had was not correct and I had to return them. Sparesgroup UK went to very considerable lengths to identify the correct items for me. I paid them the difference on Tuesday and the parts arrived this morning. That is what I call service and particularly so during the run-up to Christmas.
Review by CDawg Zylkiewicz1 year ago
Ordered a belt for my Hotpoint tumble dryer of which i paid £9.24 plus £2.95 p&p. Took a week for it to arrive but unfortunately i didn't need a belt I needed a Jockey Wheel. I phoned them but i was on their website as well and enquired about the part. She told me the price was £17 plus £2.95 p&p but on the website it was £11 plus p&p. When i questioned this she said that the prices were increasing that day and i should refresh my webpage. For the refund i needed to send the part back signature required which costs me £4.40. I have indeed received a partial refund of £9.24 and when I phone them nobody answers. So i'm out of pocket £7.35 for a £9.24 part. As it turns out they have increased all their products by 55% overnight!! Please please please don't use them go to the main dealers of your appliance it may well be cheaper!!!!
Review by Tolyanchik1 year ago
Also Still waiting, This title seems to be a common review title for this company, they have taken our money but still no sign of the item ordered< I am beginning to think I have been ripped off along with many others it seems.
Review by Nuttz2 years ago
Ordered a part, paid for express delivery. They sent confirmation email then the next day an email saying unfortunately they haven't got the part in stock neither has their supplier and how would I like to proceed. Replied but heard nothing back. Didn't even get an apology!
Update I've now had a refund but still very poor experience with them!
Review by Lycka2 years ago
I ordered two fridge shelves on a Saturday but received no email confirmation of my purchase. They took the money from my account on the Monday and I was expecting the delivery by Wednesday. Come Thursday I still had no form of any communication from them about my order so I checked my bank account again and they had put my money back into my account!!! Not once did I get one piece of communication from them during the transaction! VERY POOR CUSTOMER SERVICE!!!!
Review by AceKaraoke2 years ago
Web site claims to have stock. they don't. They simply contact the manufacturer. As the part I need has been discontinued this resulted in a waste of my time and significant inconvenience (this wasn't a simple situation ).
In this day and age this kind of behaviour is unacceptable. If they are prepared to lie to you when you order what hope is there?
Do your self a favour and go elsewhere .. plenty of decent honest spares parts out there.
Review by Doogiela2 years ago
Don't order from them.
I ordered some water filters and shelves. They duly arrived but the door shelves were wrong. By email I was given a part number which I understood to be correct. It wasn't. They have not yet sent me a prepaid returns address label and so I have 4 shelves that I cannot use. Don't try to phone. you won't get through.
Review by Florian2 years ago
wouldnt order anything with this so called company ever again TOTAL SCAM. I ordered a main oven thermostat (which was supposed to be in stock). It didnt arrive so tried about a dozen times to call but not one of my calls were answered. My only saving grace was that I paid through PAYPAL and managed to get a refund through the complaint procedure.
Review by Melwin Tillmon2 years ago
Small, friendly, family run business. Part arrived swiftly with no problems. Would order from them again.
Review by Aldevianka2 years ago
I ordered a part several days ago and have not had any notice of dispatch ot tracking number. No way to trace invoice numbers on the site.