Don’t buy a gift card they didn’t send it for a while and customer service was hard to deal with.
Review by Yaga3 weeks ago
Major technical difficulties receiving my gift card. Had to call customer service and have it re-sent. Did not go to spam, junk or any other folder. Too much trouble.
Review by Folke1 month ago
Ordered a gift card online & never received a confirmation email. I submitted a customer service request since the charge showed on my card - no response for 3 days. Followed up again and they issued a ticket (after 3 days!). A day later they replied that the issue had been resolved without contacting me at all. Had to contact the recipient and she ultimately found the gift card in her spam folder, but totally took away from the spirit of gift giving making somebody dive into spam, and customer service was non-existent.
Review by Brewmaster1 month ago
Wish the rewards program was still active, and provide better coupons please!
Review by Lejani1 month ago
My daughter works most of the time, so for her birthday I love to give her a spa finder gift card. That way she gets to choose where to use it. I’m impressed that this gift card is accepted by so many places. It is an easy, safe way to send the gift of being pampered.
Review by Gulfem Incleto1 month ago
I purchased a gift card online for a friends birthday. The confirmation wasn’t sent until I called customer service. Even then it was sent to junk. The email with the gift card was also sent to the recipients junk. I had to ask if she received it and it was only then when she was able to dig it out of her junk folder. I submitted an online customer service ticket. Never heard back. And then you email me asking for a rating? LOL
Review by Funkycolmedena Ravnitzky1 month ago
Company failed to deliver product then refused to refund payment. Customer forced to order a 2nd time. Still awaiting refund. Total lack of customer service. Totally inappropriate.
Review by Holdsworth Massages1 month ago
If I could give a zero star I would do it. Our salon accepted a Spafinder card as a payment in June-2019, and we've been fighting to get money from them since. As of now, the end of October, we still haven't gotten any money yet.
Review by Yurisa1 month ago
Review by Navski1 month ago
Simple & easy to get the gift cards
Review by Garthia1 month ago
Should have better instructions on how to use cards.
Review by Vermelha Cazenave1 month ago
Needed a special gift for my daughter, who lives in Atlanta, GA. Spafinder enabled me to find a unique gift quickly.
Review by Faridullah Dvorkis1 month ago
The process was fast and simple!
Review by MarijaPaula2 months ago
Spafinder is great. It helps me find spas I would have never known about. The spa we went to was Relache Spa and it very relaxing. I’m looking forward to returning.
Review by Trevino2 months ago
Easy and efficient!
Review by Gilpatrick Mutunga2 months ago
Super easy to order online and the recipients got them on their special day and were very happy.
Review by Killian2 months ago
I ordered a Spafinder card online and it said It was confirming my info and that I would get a confirmation email. I never received a confirmation email so I called customer service. The guy said that my order went through and so I requested a confirmation email. He said he would send it right away and that I would also receive an email notifying me when thee gift was sent. I never received a confirmation nor did I receive any notification that my gift was sent.
Review by Harnamdeep Petelin2 months ago
Great message by Sandra
Review by Hlewam2 months ago
Very easy to maneuver your website and purchase a gift card.
Review by CustomerNancy2 months ago
I had a promo code that I used for 15% off at checkout. The discount applied at checkout, but I was charged the full amount. I reached out to spafinder, they said that they saw the promo code there, but it was never taken off my bill. Due to their site's glitch, I had to pay the full price, even though the promo code was applied because all sales are final.
Review by Karlisa2 months ago
Had to call to get the certificate, online did not work.
Review by BZia2 months ago
Never felt the desire to write a bad post about a business. If you don't like it, don't buy again or don't go back. There is an exception here and I'm writing this bad review about Spa Finder Inc. I signed up for an e- gift card to be sent and delivered by email within a few hours as stated on their web site. I received a "rejection" for my order because of an incorrect expiration date on my credit card. I called Customer Service and gave them the correct exp date. Rejected again. Reordered with correct exp date....rejected again. Ok, use a different credit card...rejected again. Call Customer Service for a reason.
Ready for this......"it's the system that decides to process the credit card and allow you to purchase" THE SYSTEM?? NOT A HUMAN???? Ok, still ticked off but really wanted this gift card for a dear friend. So let Leigh (my husband) try and order the gift card with his email and different credit card. REJECTED!! Mind you, we keep zero balances on our cards. SPAFINDERS YOU SUCK! I don't understand why you have a customer service if they can't service a request. I think your service is a scam!. The C.S. Reps aren't very nice or knowledgeable. They have no answers other than blaming "the system". Take no responsibility for helping a customer who is trying to give you money for a simple gift certificate!! I had to cancel a birthday luncheon twice because the order would not be fulfilled. I was embarrassed by this as it was a milestone birthday gift. I will never use this service again and will gladly tell anyone and everyone how poor service is at this company.
Review by JillianJ2 months ago
Unable to leave adequate gift message due to character limitations (like no message with any special characters such as “&” or punctuation)
Review by GMark2 months ago
I received a gift card for $100. I live in a very nice area of LA and saw only low-class or cheesy spas were contracted with SpaFinder. Most were several miles from my home and seemed "low-end" if you know what I mean. Some did not have reviews and/or had a home address which is creepy to me. I looked at the reviews on amazon and boy o boy you'll read some weird stuff about how unreliable spafinder spas are. Many spas try to bait and switch their services when they find out you have a gift card to spafinder. Seems like a scam to me-- that's my personal opinion.