They send you fake item and stop replying. Bad customer service.
Review by Bobbette Chaudagne3 months ago
Bought a km hookah, received a km vase but the hookah stem\top was a knockoff. It had no branding, feels very light and cheap and has bad airflow. Also it came in a km box but it was destroyed and taped together. I am not happy with my order and I wouldn't recommend southsmoke
Review by Jordy3 months ago
I think the reviews posted here are for southsmoke.com not south smoke shop or is it the same place? If it is then I would like to add.
Voice your opinion! Review South Smoke.com now.
1 star: Bad
Placed 2 orders with them they voided both. Called my credit card company and they said that there are no issues with my card. Then I told them I will give bad review and the response was as follows: Dear Valued Customer, Thank you for contacting the SouthSmoke.com Customer Service Center! Our security team uses data to determine if a transaction is high risk. Unfortunately there is a ton of fraud in todays world and sometimes computer analysis makes mistakes. Instead of jumping to conclusions, allow us the opportunity to assist. Please supply us with a photo copy of your ID along with a photo copy of your card account and we will be glad to submit this information to our security team for further review. Thank you and we look forward to serving you in the future. Sincerely, Customer Relations SouthSmoke.com Toll Free Customer Service 888.57.SMOKE (888.577.6653) Fax 305.402.2300 Sound like an identy theft to me. Never in my whole life of placing orders on line was I ever asked for such info. They can keep their products. Be aware.
Review by Neckline5 months ago
I was doing some affiliate marketing for them, but they seem too slow and hesitant on proceeding to payments. I have never had the same issue with any other company that I work with! Don't do business with these people!!!!
Review by Jhinka Kyungsil6 months ago
Only ordered from South Smoke once and won't order from them ever again. I ordered a hookah for my boyfriend for Christmas and as soon it came in I knew it wasn't fitting together right. I ended up giving it to my boyfriend early and he knew there was something wrong too. The bowl wouldn't fit over the rubber gromet and it wouldn't slide down all the way so the bowl was hardly connected. It looked like it was going to fall off and as we looked closer the ceramic bowl wasn't in a circular shape, it was shaped like an oval so that's why it wouldn't fit correctly. We tried calling to get a different bowl and they told me to take wet paper towel and wrap them around the stem and slide the bowl over it. I never heard of this before and kept asking for a replacement bowl. They said they'd send one out after I called 5 times and emailed them. They said I'd have to buy something else before they'd send me a new bowl.
So my boyfriends Christmas was instantly ruined and I had to find a different bowl elsewhere. We tried the wet paper towel thing and it shattered the bowl that came with it. Thanks for the crap bowl and the even shitter advice 🙄
Review by Hothi Longfils7 months ago
Very bad service.
Review by DBunch Alborz8 months ago
they send me two rutten double apple al nakhla tobacco,was chip $12 ! this was my first and last, i contacted them regarding ,after 3 attempts, they email me with such return policy!!!
Review by Ygal1 year ago
Our hookah arrived and the box had obviously been opened and resealed. The ceramic bowl has large chips and two places where the glaze was missing. The metal stem has the plating peeling! The water bowl also has a chip. When we called, they said they have a disclaimer that handmade products will have flaws! LOL. They are obviously selling seconds for sure! We sent pictures of the defects. Three phone calls and several emails and they finally promised to refund our money but we have to pay shipping! This is a 22" hookah! Stay clear. Less than quality and they make it extremely difficult to get a shipping label and refund. Horrible customer service and dishonest company!!!
Review by DonkeyPunk Karthiban1 year ago
Was a customer for years. Would have a few crushed coals now and then but never had to deal with customer service. Until they sent me the wrong order. First they call me and tell me that i have to send my package to the right customer. And the otber customer would send me mine. After thinking about it, i decided to just return it. I dont want someone else touching my stuff like that. When i asked "what if the other customer doesnt send it?" Im told "then i will be even greater in your debt." The most unprofessional thing ive ever heard. I was told they could not overnight me a new package. After dealing with them for a few hours Im told the fastest they can get me a new order is 5 days because "our packages have been picked up for the day". The irony in the fact that i have to go to the post office now just to get my own money back but they cant send me a new package is insane. Just find another company.
Edit: they contacted me again and told me they may be able to get it to me quicker
Review by Minniemoo1 year ago
South smoke house is the best been going over there for like 5 years now ..The workers help u the fast and so nice. Can't bet it .love them
Review by Pendar1 year ago
Review by Sapaspice2 years ago
Terrible customer service. Representatives so not know how to treat new clients. Have an awful system in place. Tried to set up my account for almost 3 weeks! DO NOT DO BUSINESS WITH THEM. Go to hookah wholesalers or Hookah Shisha.
Review by Eliyan2 years ago
Sometimes it would not work and they are expensive at that shop
Review by Strephon3 years ago
"I have been using this company for years. They have great prices and quick delivery. I recommend them to all my friends. Truly an outstanding company."
Review by Wanica Alverman3 years ago
Always delivers great quality, and the service is brilliant
Review by Chouxie7 years ago
have always been totally satisfied with my purchases and their products !!!!!!!!!!!!
Review by Lunney7 years ago
price great and shipping average with a wee bit high cost.
Review by Drankis7 years ago
Couldn't ask for any better service than SSS provides. There aren't any "smoke shopes" in Gainesville, therefore I have to use SSS.
SSS for your prompt service.
Review by JoeyB7 years ago
My order is always processed and shipped quickly so I receive it in the minimum amount of time. Prices are usually the lowest for the products I order and free or discounted shipping costs occur quite regularly.
Review by DaveTheBuskerUk Garelick7 years ago
I have been offered great recommendations, over-the-top service when concerns arose, speedy delivery and terrific prices.
Review by Rickcheryl7 years ago
Great merchandise great prices great customer service
South Smoke Shop is rated 3.0 based on
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