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Review by gaarons1 year ago
I have never written a review before but was so disappointed in what I experienced, I felt I had too. Especially because I see a similar experience to mine in the comments below. Customer service is friendly but very slow at responding at times. After making a purchase for a coffee table, my card was immediately charged in November with an estimated shipping date within 15 days. I was patient for while and began calling and was told I would be contacted on a shipping date. I noted in my e-mails if it was going to take a long time I would consider cancelling the order. This process took over 2 months and decided at the end of January to cancel my order. I did and after 2 weeks did not see a refund on my credit card. I called and they told me it was refunded and they were to send me a receipt. It never came. I called my credit company and disputed the charge and they gave me a credit until it was resolved. When you look at Companies like Amazon and Wayfair, they have top notch customer service. This will just make me wary on other companies I purchase from in the future.
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Review by jeanette gann2 years ago
Customer service is friendly but very slow at responding at times. After making my online sofa purchase, my card was immediately charged but I had no shipping notice. I was patient and waited about a week and a half before inquiring about the sofa. Two days later I get a message that they will look into it. Two days after that I inquire again after hearing nothing. This goes on for another 2 weeks or so until I finally I get info that they didn’t have the sofa in stock. They were very apologetic and thanked me for my patience, and even offered me a discount on future purchases. However, after telling me that they’ve refunded my card, I still haven’t seen the refund and it’s been 2 weeks. I will now officially contest the charge through my card, but I’ve now been paying interest for over a month on a charge that should never have occurred in the first place.
After inquiring Twice about why the charge hasn’t been returned, I get an unapologetic message that their system says the refund went through and they can print a receipt for me. However that still doesn’t help me, since I still don’t have my money back!
Be very wary of ordering online!
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