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Review by Elle Smith1 year ago
I posted this a while ago and i'm pretty sure you can no longer view it because SFH thought it wasn't genuine due to this email not being the one I placed my order with. Note to the company: You should have returned my email and phone calls, NOT ask me what the issue was though TrustPilot after I posted a bad review. I have no further need to speak to anyone since my card company refunded me. Shame on you for only "caring" after this was posted and not the first email or call.
After waiting 4 months with no returned calls or emails and with the website saying that they have 30 in stock items of the table I bought I did some digging. I called the brand that made the table I bought and was informed they had never received any orders from this company or even heard of them. At this point I don't know how this isn't a scam, if you have also had your money stolen then please alert the Federal Trade Commission (FTC) and the Internet crime center (ic3.gov) of this "company" since South First Home refuses to pickup and return calls. I really have a hard time believing these positive reviews are real after this whole ordeal.
Sourced from Trustpilot
Review by Amanda Nash1 year ago
UPDATE - DO NOT ORDER FROM THIS COMPANY!: Have tried contacting South First Home all of March via email and phone. The phone auto message for nearly two weeks was that the company was closed for "a company holiday." Then can't get through to a live person since (last week and a half). Have left multiple message and sent multiple emails. I have now filed a charge dispute with my credit card and have filed formal complaints with the Federal Trade Commission for online consumer fraud and the online fraud department at IC3.gov.
Purchased a coffee table last year from a Furniture store and absolutely loved the piece. I wanted a matching dining table and bench so ordered online in January 2019. Was advised the warehouse was closed in January for inventory but would open February 1st and would have the table and bench by mid to end of February at the latest. Today is 3/6/19 and I still don't have the pieces I ordered. I tried emailing and calling back MULTIPLE times leaving message after message for the last 2 weeks and can't get anyone to return my email or call. You never get anyone "live" on the customer service line and have to leave a message. Their message states that someone will "return your call in one business day." That has yet to happen. Although I love the coffee table I purchased at the store, I would NEVER order anything online from this company again. I have already paid over $3300 for the live edge table and bench and no furniture! I'm beginning to feel like I've been taken. If I do not hear back from this company soon, I'll have no choice but to resort to legal action to get the money reimbursed.
Sourced from Trustpilot
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