I ordered a laptop online because the one I wanted wasn't in store. It arrived very promptly and it is great however I found the sound store staff member I dealt with was very rude. At first he was polite but when he brought my box from the back he just dropped it on the counter without another word. I stood for a few minutes wondering whether I needed to get anything else. I was very embarrassed. Not a thank you or a goodbye. I did have manners and say thank you. He never asked if I had any questions or if I needed help. I can only assume that he was annoyed that I purchased the laptop online but not in store and I didn't require word because I get it with work. Definitely will not be shopping in that sound store branch again.
Review by BLONDcook3 weeks ago
The product was good and it was good value but I gave two stars for two reasons:
1. Blatantly inaccurate advertising- it states ‘next day delivery’ on website. It has an asterix beside it but I couldn’t see any other asterix to explain the details. The product actually took a week to arrive! The lady on the phone was very nice and explained that it was next day delivery from cork warehouse but this is nowhere stated on the home page of the website and therefore this advertising is incorrect.
2. Customer service manner- the lady I dealt with initially was very nice. However when I rang the Waterford store on the morning of the delivery day and man who answered was incredibly rude and short on the phone. It was appalling.
For those two reasons I will not be buying from Soundstore again. I am extending my home next year and won’t be buying any goods from Soundstore.
Review by RealBox4 weeks ago
Product was out of stock. They said it would be back in stock the next day. A week later I had to ring them 3 weeks it would be put of stock not good enough that I was not left know this.change for another one. On day of delivery told 40 minutes 2 hours and 40 mins later it arrived!
Review by Zebbie Chandra4 weeks ago
Very efficient and took away extra recyclable machine as well. Thank you
Review by Rietta1 month ago
Excellent service quick delivery quality goods thanks for your service will be back
Review by AChav1 month ago
Excellent prompt service.
Review by Coatbridge Kaczowski1 month ago
I just want to voice my opinion on the excellent service I received while printing phots (would not be very high tech in this area ) so was very greatful for the help of Katherina in the photo center she was so helpful and took me through each step . I also had had pictures that I wanted copies of and some to get enlarged no job was to big for her . I think these days it needs to be appreciated as it's not everyday you come across a person like Katherina that is so willing to helpand make you feel like a valid customer . Highly recommend photo printing in sound store with the expertise of Katherina you can't go wrong .
Review by NomDePlume Zgunea1 month ago
Quick delivery, easy to order and pay online.
Review by Bamin1 month ago
Ordered a dryer in the morning and it arrived that evening, very quick, hassle free, great service.
Review by Naoui Depasois1 month ago
Fast delivery when compared to pcworld , easy ordering process
Review by Endalyn1 month ago
Great service - efficient
Review by ThonetViande1 month ago
The TV I ordered arrived damaged, which I was very disappointed with, but Soundstore wasted no time replacing it - they responded to my email within just hours and exchanged it the very next morning. Very well impressed with the speed and quality of their customer service
Review by Gabrielle1 month ago
Found the same product in my local electrical shop for €35.95 cheaper.
As soon as I informed soundstore they immediately issued a refund. Excellent service.
Review by Santacruz Lauener1 month ago
Had some issues with using a soundbar with it and the white light at the top of the screen can be annoying
Review by DanRS Omeire1 month ago
Got notice when it was being delivered. Very helpful. Would use them again.
Review by SHeart1 month ago
We found the website really easy to deal with, the staff were very friendly over phone and delivery came on time. We would highly recommend.
Review by LDellie1 month ago
Great 👍 was just perfect service and speedy communication
Review by AmcOscar1 month ago
Great staff, very knowledgeable
Review by Rozalin1 month ago
Ordered a fridge online and it was delivered within the week on a Saturday which was very convenient. Fantastic value and a €50 cash back on the appliance from manufacturer!
Review by Summayya1 month ago
Excellent service and really fast delivery, would highly recommend.
Review by Chrislene1 month ago
Got exactly what I ordered, so no issues.
Review by Siukei1 month ago
Good advice in-store. Good value on price
Review by Shaquille Paulakis1 month ago
Great value. Quick processing. Clear communication. Received a phonecall on delivery from warehouse. Delivery came when expected and delivery guy was very friendly and efficient.
Review by MShopper1 month ago
Great service and very fast delivery. Thank you!
Review by Nexar2 months ago
could not be happier with the service i received both
online and in the shop.