I am clueless when it comes to computers; SOS people were patient, persistent, and encouraging while walking me through what are not complicated steps - option after option was offered to help me configure (how do you like that word!) and schedule backups -YouTube videos, live help, etc until I got it.
Review by Jaquish5 months ago
I use 3 backup services daily for years. One is comprehensive but slow. Another is limited (not all file types get backed up) but fast. SOS is by far the best; i.e., both comprehensive and fast.
Review by Thayná6 months ago
Great product and terrific technical support!!!
Review by Wsp6 months ago
My experience3 has been great. I get all the help I need in a very friendly manor. I could not be more pleased.
David John helped me with a problem today and was absolutely excellent.
Review by Dawadrain6 months ago
the tehnician was great and patient but the service is complex
Review by Jamaine7 months ago
This company has awful customer support. They don't list any toll free numbers for support on their web site and, God forbid, you should want to cancel your subscription. I hadn't had a successful backup for over a month and only learned about it by accident. Steer clear of these people.
Review by Abadez8 months ago
David John was unusually helpful. Way beyond necessary. I am not computer literate at all. He walked me through it all and always with a cool head. So pleasant!!
Review by Notoeu8 months ago
Easy. No complaints
Review by Harlock9 months ago
I wanted to resell their services, they suggested I use commissionjunction.com, which I did and never received commission (CJ kept saying it's SOS not authorizing the commissions, SOS just ignored me). I then became a proper reseller, had some good and some bad experiences, though mostly bad towards the end - bugs in the software doing things like cache folders filling up clients' hard drives completely, and they HARDLY EVER responded on my support tickets towards the end (closed them without responses), so I had enough and cancelled. Then they kept billing me and ignoring all my requests to cancel - I eventually had no choice but to cancel my entire credit card to get out of it! I now use idrive.com instead.
Review by Arche9 months ago
Has been a great source of comfort knowing that I have this backup and can access it from anywhere. No problems using it.
Review by Afifa11 months ago
I've been with SOS Online Backup (consumer, not business tier) for 3 years. Everything seemed OK for general day to day backups and restores. Then, last week, the worst happened; I had to do a restore of 6TB.
Now, I'm not expecting instant restores and the data I backup I can live without for a week. So, when the restore started and I was getting between 50-200Mbit/sec restore times, I was happy. I monitored traffic and I could see the usual network peaks and troughs that you would expect with a consumer ISP, but I was averaging 130Mbit/sec over 3 days.
Then, after a few days, this dropped to 30-35MBit/sec with no peaks and troughs - I never got below 30Mbit/sec and never above 35MBit/sec for 24 hrs.
So, I phoned the support line and spoke to a technical support agent to explain that it looks like they were throttling my connection. The conversation went on for 20 minutes with the agent speaking to me like I was dumb and would just take his word for things.
The gist of the conversation was that they do not throttle connections and that 30Mbit/sec was considered an excellent speed and IF I was previously getting 50-200Mbit/sec then I was a very lucky man as this was not expected! I suggested that I must have been very lucky for 3 days; having traffic rates almost flatline from them (but not other sites I tested, e.g. speedtest.net & google drive) then surely this pointed to throttling? No Sir, this was down to my connection and usual internet traffic.
Now, I not a network engineer, but I have worked in IT for 30 years, so I know BS when I hear it!
So, for all the 5 star rates here, I suggest you test doing a SIGNIFICANT restore before making your mind up.
As I said above, it's great for restoring a few GB. When you get to a few TB, you're outta luck.
Review by Chaseroonie Quintrall11 months ago
Definitly would recommend it!
Pros - easy to use and reliable back up solution. And, as far as I know, it has the lowest price.
Cons - download sometimes takes longer than I would like and you can't download more than one file at once (only a whole folder content).
Review by Henny Rehwoldt11 months ago
Have used the back-up one time and was relieved to have my data restored. The customer service is great.
Review by Doresa11 months ago
I'm new with the company, but the sales and billing representative make me feel like I was a current client. Very happy with the company and its employees, Thanks
Review by Thiebaut1 year ago
SOS Is one of the best back up sources out there right now. Unlimited, private, and great support. We've been using it for 4 years now and don't plan on stopping!
Review by Fleur Sacchetto1 year ago
Great product, easy to use, and love the True Encryption!!
Review by Kiloecho Banagao1 year ago
I recently renewed and upgraded my subscription with SOS. I was notified by email and by phone that my coverage would be expiring "soon"--I had to ASK the rep when the actual expiration date was--seems this should be automatic.
Before contacting SOS to renew, I did a little research and found several independent entities endorsing their product so I felt ok about renewing. When I went onto the SOS website I could not find a way to renew online, nor were the membership tiers and benefits clearly defined. There was NO cost information whatsoever. Again, this seems a little odd, almost shady. So I called the company.
I found the experience a mixed bag. The rep with whom I dealt was polite, patient, and I could understand his speech (which is surprisingly increasingly rare). He responded to my questions appropriately and, when I said I was a technological Neanderthal, offered to send me an email explaining how to access SOS technical support to help with any difficulty I might have. I appreciated this, but again, shouldn't that info be readily apparent on the website?
The rep observed that I had recently exceeded my allotted backup capacity and suggested a couple of upgrade options. I chose to upgrade because I will need to buy a new computer soon (i'm still using Windows XP!) and figured there would be a lot of data that would need to be backed up due to a new operating system, programs, etc. The additional data I received was more than I expected for the increase in price, which was welcome considering SOS is one of the most expensive services available.
In summary, I'm comfortable with my decision to stay with SOS and to upgrade, but I still feel like the rep was managing me. I think SOS offers a very good product that is fairly pricey but ultimately worth the cost. However, both their website and their customer service protocol need complete overhauls to substantially increase transparency and to provide increased customer confidence.
Review by AlmightyZi Veselenik1 year ago
SOS backup service saved my small graphic art company. I had a hard drive disruption. After a major repair on my MAC, I was able to recover all my files from my most recent SOS backup. Great service and simple to use cloud program to download files and review usage plans.
Review by Passingham1 year ago
SOS is a great company They are there to help you with any questions or concerns you might have..it doesn't matter if you call them on the phone or by email. The service is fast. Thanks Dennis Mullin
Review by Sirinthorn1 year ago
Easy to work with and very affordable.
Review by Naza1 year ago
Great job SOS!
Review by Celias1 year ago
I have used SOS for a few years and been reasonably happy but this year's renewal has changed my view. I was given very short notice that my account was due for renewal, and as I was about to go on holiday I had no time to back up my data before the account expired (it includes my business archive) so I had to renew. I couldn't find any account details showing my renewal dates on the website.
I was told if I didn't renew there was no grace period and my data would be deleted. I reluctantly renewed. When I came back from holiday they had taken a payment higher than the amount agreed, which was already 3 times higher than the previous year's charge. After protesting they refunded the difference and only issued an invoice when pushed.
Don't use them.
Review by Violina1 year ago
So far it has been a pleasure to partner with SOS Online Backup. We reviewed several services and decided to work with SOS due to the security features and as a Medical Health Provider this is very important to us here at HCDC, MD. Jeff Hernandez and David John always provide professional support and are very proactive.
Review by Thiara1 year ago
SOS was easy to set up, including over mapped drives on Windows. I've needed to restore a backup copy a few times. Restoring is easy and intuitive.
Review by Fredinel Aeriela1 year ago
Good all around. Not intrusive. Easy setup. Piece of mind.