Sample shipping and delivery was speedy and efficient. The contacts calling from Eastern zone to Pacific zone had great hours but they seemed difficult to reach people.
Review by ATufano2 years ago
Jenn was fantastic, helped me to get the highest quality fountain for the best price. Made sure I picked my stone. Excellent service.
Review by RaffaeleMastroianni2 years ago
Kayla is the kindest most helpful person ever! She made the entire decision process so easy. Look forward to our fountain installation.
Review by Realistic2 years ago
Item was out of stock and staff (Jen) was right on top of helping me to identify a substitute.
Review by Funmilade2 years ago
We bought a wall fountain from Soothing Walls and had professionals install it. There was a hole drilled for the electrical connection, but none for the water, so consequently you have to fill it manually with a hose. Though it's very pretty, I think it's poorly constructed. VERY DISAPPOINTING!
Review by Tiahrah2 years ago
Great customer service! Jen responded very quickly to my concerns. The fountain is lovely, small issue with splashing.
Review by JElwin Derrow2 years ago
So far the purchasing portion of the experience has been great. Loren is extremely knowledgeable and has been able to answer my questions, which can be complicated, given my technical background. Conclusion; I got the information and advice I need to make the right choices. Not once did I feel someone was trying to sell me anything.
Review by Neilus Kabongo3 years ago
Customer service was top notch. The salesman who assisted me was very knowledgable and helpful with the large fountain I ordered.
Review by Tishauna3 years ago
The fountain is nice, but the two middle pools are too shallow and the water continuously splashed out onto the floor. I adjusted the water pump multiple times, but the problem persisted. I finally bought two ceramic bowls and cut the bottoms out of each and have the water flowing into the two bowls so as not to splash. This system is working fine now.
Review by Daniser3 years ago
The fountain I purchased is beautiful and the company was pleasant and efficient to deal with. They made every effort to ship the product quickly, and I received it before expected! Thanks so much!
Review by Katorra3 years ago
I just received my Soothing Water Fountain and just LOVE IT!! The price was much more affordable than others I found when I was researching my purchase. It was delivered quickly, easy to put together, very well made and worked as soon as I turned it on. The sound is loud enough but not too loud. What a great addition to my office to provide a calming effect on my otherwise stressful job as a lawyer!!!
Review by Gamich3 years ago
Like a lot of people I hesitate to order online from unknown companies. But, I had researched the products, knew what I wanted and Soothing Walls had the best price and good reviews so I ordered my waterfall wall from them. When my waterfall wall arrived there was some damage. The Soothing Wall people (Lindsay) immediately took care of me and got me replacement parts. I would definitely recommend them and use them for any future needs.
Review by Stesen Gavrilenco3 years ago
You place the fountain ,you plug it ,you move it against the wall and then how do you turn it off? Do you have to move it everytime you need to turn it off ? Poor design .!
Review by Elieth Alsalman3 years ago
We wanted to have a wonderful experience, but unfortunately we hadn't.
We were one of the customers that had the misfortune of receiving an item with a flaw.
Loren was not helpful in resolving the matter and handled it in a most unprofessional manner. He did all that he could to avoid taking responsibility and left the burden on us for getting it resolved.
I imagine if your transaction goes through flawlessly, you will be pleased.
If there is an issue, one should expect that they may not receive the support they thought they would receive.
Review by Nilux4 years ago
Review by Theakster4 years ago
I have used many times Soothingwalla and it's really Good website for purchasing. I have not seen any credit card payment issue.
Review by Chaketha Hardeweg4 years ago
Our water fall arrived well packaged in an array of boxes on a flat. So easy to uncut the tape holding them all together and bring each piece inside. Yes the assemble was very easy. Now we have smooth, flowing water delighting all who enter our home. Yes you can see through the glass as the water descends, awesome we love it!
Review by RJoseph Cristallo4 years ago
I was searching for American made tabletop fountains and somehow got to Soothing Waters. I bought a tabletop fountain thinking it was USA made, found it was from China. Entirely my error. The fountain is ok. It doesn't make as much of a water sound as I had hoped for.
Review by Bulle4 years ago
Would turn to them again.
Review by RaeMcElroy4 years ago
The Soothing water fountain with our company logo is a big hit with our business, Yoga in the Center. It provides real class to our studio as our customers enter and we have received many great comments. In addition, it is a favorite for individual and group photos.
On the business side, the support in purchasing the fountain was excellent. We had a short time frame to our grand opening and the on-line and phone support provided prompt solutions. We received the wall fountain with time to install and ready for our grand opening.
Review by Novais4 years ago
They were so helpful and made my experience easy!
Review by Riha4 years ago
The product we defective and did not work when we received it.
Review by Syla4 years ago
I'am very mush looking forward to my new piece of furniture, Lindsay made it sound like there is no other. Truthful and prompt are very good qualities to have knowing the product is also a good quality ! Made me feel if there is a problem not to worry, I would be looked after very well, you stand behind your product..
Thank you: Gary Wood.
Review by Torz Saponari4 years ago
The girl that helped me seemed to know the products well. She offered sound advice and was very pleasant. I expected an email confirmation soon following the order. When I did not receive I called the company concerned about the order. The manager returned my call. He then sent me an email with a description of my purchase.
Review by Afrimi4 years ago
I love my fountain. Pretty easy to put together too. The light makes the fountain. Problem is if you overfill the fountain, the light will short out.