Everything was as expect. Customer service was very helpful and product was easy to set up. I would recommend this company.
Review by Yukti4 months ago
Very pleased with my experience and even happier with my fountain. The company even sent me color samples to help with my selection. I will definitely be using them again for my next client's project.
Review by PKil4 months ago
Very pleased with my fountain purchase. Installation and delivery had not issues. I appreciated the customer service with helping me select a color. So nervous to order something this large online but everything went well.
Review by Senal5 months ago
The company provides misleading and incorrect information regarding the detailed specifications of their products (i.e., water fountain) causing the customer to incur significant additional cost. In addition, when it has been proven the product is not what the customer thought it was, they do make any reparations.
They take your money upfront 4-6 weeks before delivery. This policy does not leave you any leverage if the product that shows up is not what they claimed it was supposed to be.
The sales staff is professional and friendly but unfortunately, they are uninformed regarding the product they are selling. I would not recommend this company.
Review by MellowMelly7 months ago
I am a consumer that does not like to write negative reviews, however, I have to write on in such an instance. Initially, the customer service was excellent with Sara. I was very excited. When the product arrived the first time, the slate was damaged. I immediately took pictures and contacted Sara. They issued another slate to be delivered. This one arrived damaged as well. The process was repeated. Another slate was ordered. Again, it arrived damaged although it was with a different carrier. The problem was the Soothing Company did not properly package the product for long distance travel. For the life of me, I could not understand why they would not secure a fragile material more securely. I will not discuss that I had to re-schedule my grand opening because of the three attempts to deliver the slate which is an integral part of the product. Nor shall I mention, this is a very expensive purchase, cost close to two thousand. For that price, you think they would get it right. So FINALLY, on the FOURTH attempt, the slate appeared properly secured, however, I had to accept the delivery without inspecting as the carrier would not allow their driver to open it. I immediately called Sara and advised her of this. She stated that I had 48 hours to inspect. Now the problem is this.. my contractor cannot come until after 48 hours and I will not allow any one other than a professional to open this package as long as it took for them to get it right! Loren and Sara advised me basically I am on my own. To sum it up, I am sooo sorry I started this journey with the Soothing Company and once I have this installed, I am praying it looks magnificent for all the trouble I have been through with this company. I would NOT recommend them to my colleagues.
Review by Yakub Clincher11 months ago
Excellent response times, assistance and professionalism throughout the fountain purchase process. Products are as described and customer service is beyond reproach.
Following the recommendations provided by Soothing Walls, fountain was very easy to install once site prep work was completed. We purchased a very large, 4 tier fountain, which did require ground prep and a large front-loader fork lift to assemble. My landscaping professional was able to accommodate all of the prep and assembly. Looks beautiful. An amazing addition to our home.
2 Recommendations to potential buyers:
-Take the time to order the stone color templates to ensure the correct color choice. The on-line colors are a bit off, which in my case worked out well. Could present a problem for some if you choose a color based on digital media alone.
-When receiving your shipment, it may not be possible to immediately open and inspect each and every piece. As was the case with my shipment, my landscaping company was not on hand to open the packaging and inspect each piece at the time of delivery. (Some of the pieces weighed 450lbs). That said, be sure to write "pending inspection" on your delivery receipt. This covers you should you later discover damage to your shipment.
As a business owner, I appreciate good service more than most and also understand the power of positive feedback. I could not possibly be more pleased with the process and end result.
My thanks to the team at Soothing Walls.
Review by Aneem1 year ago
I bought a fountain from them. It doesn't hold water in the basin. They are refusing I help because I didn't cover the fountain in the winter. They never provided a cover or said one needed to be used and I live in Texas so ice isn't really a problem.
I would recommend staying away from them since they don't back their products.
Review by Nizzen Schudel1 year ago
Very helpful staff. I received our fountain fairly quickly. It had a small piece damaged because of shipping but Soothing Company was very quick to fix the issue. I would recommend this company if you are looking to purchase an indoor fountain.
Review by Jinnur Munyaka2 years ago
We were reviewing an outdoor fountain that was listed at $500. We worked with one person, and had emails about the cost and the color. We called back to order and were told the other person was gone, and the cost of the fountain was now $750. We sent the emails to them to let them know what we were quoted, but we were told that the price was the new price!
Review by Bafford Lockdown3 years ago
The website store is ok, I mean it’s awesome! Actually, you will generally find an excellent bargain, and they are good when you want something different, something new that will surely match with your garden accents. If you are looking for a wall fountain or tiered outdoor fountains for your garden, you can actually contact their service immediately!
Review by Faiileono4 years ago
I was amazed when I look for their wall art, seems different and unique. I have ordered the outdoor wall art and wall fountains and I have found a better deal on average. I got free shipping that arrives at my door within 3 days. Well, when they have a sale you can’t beat them!
Review by PabloD4 years ago
So far a good site for me: not the best, but overall has free returns. I consider this site as a partner, since my experience purchasing a floor fountains and making a transaction with them is easy. I got the order right on time by the way.
Review by Maiju4 years ago
I always wanted to have an aquarium at home and they made my dreams come true.
Review by Iven5 years ago
I am an avid online purchaser. Often I will order a mid range priced product initially to see how the quality fairs prior to making any large purchase, in this case I ordered a table top "fireplace" as a gift. I made the mistake of sending the gift direct to the recipient.
The overall quality of the product was cheap. The saudering of the rivets was not tidy. The rivets were around the metal cylinder or base not attached. The overall esthetics was disappointing. The price point was too high for the quality of the item. The edges of the glass cylinder were rough and a safety concern to display around unattended children. Therefore the product has never been used.
A phone call to customer service lead nowhere, basically that their product quality met their expectation. Unfortunately for The Soothing Company, the customer service agent making the decision to dismiss a customer who spent $200 missed a potentially valuable client. This past year we added landscaping, an outdoor kitchen, pizza oven and firepit of which we ordered more than $75000 of online pieces. Many items we purchased are carried by this company who could have supplied them had we been satisfied with our first purchase.
Additionally we live in a new development of homeowners all doing renovations and or building new homes. All of our neighbours get ideas from each other and share their suppliers for ease of purchasing which is an exponential loss to a supplier like The Soothing Company that did not deliver and therefore would not be recommended.
Review by Ismaill Florek5 years ago
I had terrible experience with this company, I bought a big joe bean bag which was utterly overpriced, too small even for a four year old and when I attempted to return I had to pay $30 for shipping it back plus I was charged 15% restocking fee and another $30 to cover their original shipping costs!! essentially this ended up costing me $70 for nothing... Complete disaster, will never order from them again.. Same bag chair on amazon twice the size is only $45 with free shipping and reasonable return shipping. This company should do a better job negotiating with shipping companies and do better job at customer service. The 15% restocking fee is ridiculous especially in cases like this as the chair was brand new! not used at all! there is absolutely nothing to restock..
Review by Prabash Khadka5 years ago
you have to buy one this is the best thing i got makes my living nice everyone loves it
Review by Kylea Negraia5 years ago
I had the very bad surprise to find out after a little more than a year that my marble slate was of very bad quality. Not using it very much and never for a long time, in a few days, it was covered with a lot of holes in the stone where the water digs up very quickly. I thought that this problem would be considered as a hidden defect and of course, the Soothing Company would replace the slab, but surprisingly, the manufacturer covered himself behind the warranty which ended only few months ago. $2,000 for a piece of junk ! Very mad and disappointed ! I will never buy anything anymore from this company !
Review by Aquawash5 years ago
I ordered an aquarium for my office that is also a coffee table. It has been a great conversation piece, and looks beautiful. A few weeks after I got the aquarium, I had a question about the sides of the tank bowing slightly. I called the soothing company, and they were very helpful. They even called the manufacturer to make sure the bowing was natural and normal. I would definitely recommend this company and their products!
Review by ChristyAnne Hokera5 years ago
I purchased a fountain from Soothing Company for my lani, I received the item in record time and was very pleased that it was exactly as the discription had discribed the product. The pump was missing from the order so I called Customer Service who was courteous and responsive. The pump arrived two days later and the fountain is simply beautiful and a conversation piece from all who visit. I would highly recommend this company for any future needs.
Review by Jimagine5 years ago
I'm happy with my purchase. It was affordable and the shipping was good. It was safely delivered and boxed with care
Review by Chrissey5 years ago
I set it up just 3 days ago . Easy installation and works great. I had to insert some plastic to cover up middle holes as water wasn't getting out to the ends now it works great!!
Review by Greentek5 years ago
The sales people at soothing company were absolutely wonderful to work with. Everything they promised was done to perfection. My "logo water wall" was amazing and the installation video complete and easy to follow. One of the best experiences and investments I've made!
Pure Skin LLC
Review by Duquesne5 years ago
The contractor that installed the waterfall was really impressed when he saw the stone. This waterfall gave my Spa the relaxing feeling & elegant look I was looking for my clients. I'm really thinking about buying one for my home.
Review by Adm Derrow5 years ago
Our fountain has leaked since we received it and we can no longer even use it as a fountain because of the waste of water and effect on the ground around it. when we first received it I tried to make several complaints with the company with very poor and limited responses. I would not recommend the company and regret my purchase as I essentially have a large bird bath and have only used the fountain 3 times in the last year and a half.
Review by Eastbay5 years ago
My orders came very timely and well packaged. I had to return one of my purchase as it did not fit, and it was a "no hassle" return. I highly recommend Soothing Company to family and friends.