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Review by Frances B.11 months ago
I ordered a speaker from the Sonos website a month before Christmas. As the weeks passed and no speaker arrived, I heard nothing from the company. So I contacted them and got a vague reply that it would ship soon. The speaker did finally ship, but on the day of delivery the truck driver could not find the parcel in his truck. I contacted Sonos (by email) to notify them that the parcel might be lost. This is an excerpt from their reply:
"As we state on our website, we unfortunately cannot take responsibility for any lost packages, however, if it is lost we can assess if there's a way to help you out."
Really? They ship an item out, it will take no responsibility if it is lost in transit? How is that even legal?
I will never order form this company again. Horrible people.
Sourced from SiteJabber
Review by Rob NYC1 year ago
In the last few years Sonos has really gone down hill. I'd stay away from their products going forward.
Review by Lomas1 year ago
Your product will eventually stop receiving updates and die over a period of time...not bad eh for a purchase price of £500 see the BBC News: Sonos speaker update sparks anger https://www.bbc.co.uk/news/technology-51206604