I bought a "sturdy" cat tower from Songmics after reading reviews, I was looking for a hard wearing one as our kitten is a Main Coon, this was the one that came highly recommended for large breed cats--while I'm sure it would be for a normal kitty, it is NOT suitable at all for a large breed cat. I bought it last September, roll on 10 months (and my cat still has at least another year of growing to do) and one of the supports for the platforms ripped in two, now when I first bought it, it looked like it was all made of plywood, but the supports are nothing more than cardboard rolls-like an extra large empty toilet roll! Now for nearly £90.00 I thought it would be made of quality parts but it hasn't even lasted a year!! To say I'm disappointed is a massive understatement. £90.00 for cardboard is a rip off, so if you are thinking of buying this for any large breed cat.... Don't! Apart from anything, your cat could be seriously injured.
Review by Tigital Kondres4 months ago
uncomfortable cheap trash
Review by Laumanu4 months ago
I posted a review a couple of days ago.I checked my email and found I did get an email response on 8.27.19. Songmics promised that it will send me a new one.
Review by Hugill6 months ago
I've had an excellent experience with Songmics! I would certainly purchase future orders with them without hesitation!
I had to order parts for a storage closet. Customer service went above and beyond to ensure I had the correct items and ensured I received my order promptly.
5 Star Customer Service!!
Many thanks for an outstanding customer experience!!
Review by Keeling7 months ago
I bought a chair from SONGMICS via Amazon. The chair seems fine, but unfortunately, is not really suitable for LARGER people and I found it a bit narrow, and the padding went flat after no time at time.
I did not complain, as I suspected the chair was fine for an average sized person, and the other reviews were positive, so I simply wrote an honest (not negative) feedback pointing out the above.
After seeing my review on Amazon, SONGMICS gave me a full refund and let me keep the chair. That kind of customer services deserves 5 stars in my book.
Review by DogsAreBest10 months ago
Made a purchase of shelving from this company thru Amazon nwas supposed to been delivered on Wednesday October 18th have not seen it have tried tracking thru Amazon,ups,songmics,no luck would really like to receive it if not I would like to be refunded,I have contacted every source I know of no luck.thank you Joann Morris
Review by Khalik11 months ago
I have been so impressed by this company. We bought a clothes airer/drier and were delighted with the quality of design and manufacture. (I love German companies, and now proudly own the equivalent of a Mercedes clothes airer!) I noticed a small issue with the packaging and let them know - it didn't affect the product in any way. The Customer Care department sent a 'thank you' to me and promised to pass on my improvement suggestion to Quality Control. These days, finding a company that really cares about its customers and its reputation is so rare. I'd buy from them again in a heartbeat.
Review by RonCustomer2 years ago
Purchased a shelving unit through Amazon, they are like blocks you click together so you can fit them in nearly any space, very sturdy, I imediatly purchased this product again as it's one of cleverest inventions I've seen in a long time, and I can just expand on the existing shelves, "being used as a book case" love this purchase
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4215 East Airport Drive