Thank you so much Shazia (and Sonetel)!
Review by Manakedi Boduch2 weeks ago
Sonetel is a good service wirh good customer service.
Review by JhonnyRoG2 weeks ago
I can actually call and receive calls from my original number all over the globe with very low rates
and this is very easy to use!
great customer service! :)
Review by Latseu Brentana3 weeks ago
perfect services, really helpful.Thanks!
Review by Elli3 weeks ago
I've been using Sonetel for 2 years. The service has worked very well for me in Canada and the US. I've had no issues with receiving calls and voicemails. I have occasionally encountered a problem with receiving SMS sent to my Sonetel number. It seems some telcos can't send SMS to virtual telcos like Sonetel. But that has only been a minor issue that I occasionally encountered. Pricing is very competitive.
Customer service, on the few times I needed it, was excellent. A special shout out to Mujeeb who recently helped me port another number into Sonetel. He was courteous, professional, and kept me updated throughout the entire process
One thing I would improve is the website. It's not very user friendly and some information is not readily available. For example, I haven't found a way to view the subscription status for each of my lines without digging through the monthly bills to find the one where the subscription was billed.
So for these 2 issues (SMS and website), I'm deducting one star. I would have deducted half a star, but that's not possible on Trustpilot.
Review by Erickia1 month ago
Fahad was super patient and had a great attitude! Great customer service, and they walk you through everything you need to do.
Review by Seorcha Andriopoulou1 month ago
I had by mistake made a choice of a phone number on my free trial of a phone number. I had to go and finish my websites where this number was gonna go visible and live. So I went back to Sonetel when I was finished and to my surprise, I had a minus balance and I wasn't able to use my FREE TRIAL, needless to say, I was very disappointed and thought I wasn't gonna be able to try it out. I called customer service to explain the situation, I luckily had Devi K to support me all the way through, from picking a new number to giving an excellent first experience with Sonetel, definitely I am assured that I will have good quality customer services, I anticipate from this first interaction that SONETEL will have my business for a long time. THANK YOU DEVI K.
Review by Tashania Zabik1 month ago
Great service and very professional and efficient support . I would say best in class and recommend it
Review by Nozit Buncum1 month ago
I wasted half a day trying to get a number with voicemail with a personalized message.
First, it wouldn't send a text to verify my mobile number - without a doubt the easiest, simplest thing a telecomms platform can hope to do. I had to contact tech "support" to get a special one-off verification link.
Then, I found there is no way to personlize the voicemail message from the webportal... you have to download the app, and then enter a series of keystrokes, like on ancient pre-smartphone mobiles. The app then wants you to verify the mobile number again, without sending a text... and after that, there is nowhere to enter the key-strokes.
If this was advertised as in alpha testing, I'd be psyched with a promising idea... but for something they actually expect people to use and pay for, it's embarrassing.
Final cherry on the top - all the reviews in Google Play (apart from mine and one other) are clearly fakes from the company.
Review by Leeward1 month ago
The company( wait, are they a real company?) is like a scam.
Terrible service and they block your account for the god dam security problem. They won't unblock your account even if you supply enough personal files which they don't mention at first. Just a piece of sheet.
Review by Lakshminarayan1 month ago
Mujeeb from Sonetel has been very helpful in assisting me to set up my toll free US number ensuring everything was working perfectly. I can highly recommend Sonetel in particular Mujeeb for his knowledge and expertise.
Review by Niemrobi Zboch1 month ago
Spoke to Ms. Devi. She was so patient, soft spoken and lovely lady. She listen to me calmly and guided me in a nice manner. 10 on 10.
Above all Speaking to a Girl, name Devi, during Navratri Season itself is a Divine feel.
Thanks a ton Devi Ji :)
Review by Foxycook1 month ago
Amazing free app, works great, and has even better customer service. Very hands on and willing to listen to improvement requests then pass on to developers.
Review by Kylooe1 month ago
The lady I spoke to was very helpful and explained everything well to answer all my questions.
Review by Weazi1 month ago
Sonetel is providing me a good service. Shazia from customer service helped me resolve an issue I was struggling with.Now, I am getting calls transferred seamlessly on the desired numbers.
Review by Ninsemon1 month ago
It's great to be with Sonetel...
For basic tariff though I would request to increase a little bit of limit for talking.
Representative Mujeeb was awesome..he helped me every bit of it.
Review by Odor1 month ago
Thank you for taking almost an hour to help with my setup. Very patient and helpful!
Review by Dianasarus Derrow1 month ago
I use Sonetel's number is my main business number. I forward call to the cell number of the member of the team who's responsible for taking clients' calls. This allows us to receive calls almost 24/7. It's very convenient. Reasonable price. Great customers' support - I had a question re billing which was sorted out in seconds.
Review by Talwar Robishaw1 month ago
Very good service from Mujeeb and his team. Thank you for your efforts. Highly recommended.
Review by Abol2 months ago
Reply to my inquiries was prompt, efficient and courteous.
Review by JulyR2 months ago
Five times turned to support and each time received a prompt response. All questions were answered instantly in one response . My rating is - excellent!
Review by Shiam2 months ago
No hay manual ni explicación clara me descontaron 27 dólares sin nisiquiera perderlo usar
Review by SAWassenaar Caltarossa2 months ago
It is good for have a number everywhere
It is good for have a register of people who call you
Waste of time: you will receive calls that are calling to other numbers.
Really bad voice quality: I basically have to return every call from my landline because it’s almost impossible to have a normal conversation with their voip
Review by Abas DeBoard2 months ago
Bought a Singapore telephone number by paying $15. The number is not forwarding any call to my local number. Feed cheated.
Review by Bafford LCorneille2 months ago
I am using Sonetel to connect with Canadian recruiters and its helpful to have local Canadian number even though I am out of Canada with very economical rates. I found it very satisfactory and their customer service is great in case of requirement.