Lack of responsibility and terrible customer service. I ordered a pair of soludos espadrilles (UK store) and the size wasn’t quite right for me. I returned them promptly and the package reached them on 06 August. Even after 3 weeks, there is no sign of the refund despite repeated emails, which have not been answered. Will never purchase from this company again, be aware!
Review by Marya8 months ago
Love the item, even though it doesn't fit - but delivery and tracking needs improving.
Ordered the 'Feminist' espadrilles for delivery to the UK. Order hadn't moved for two days so contacted customer services who advised that for international orders it usually takes longer.
Tried to track again and it said delivered to somewhere in the USA. Emailed customer services who said they'd find out what had happened but nobody got back to me.
Had to chase again as tracking updated but it was impossible to follow, tracking number changed once parcel got to the UK.
FEDex then delivered to completely incorrect address and had to spend 1 hour and a half chasing them to find out what had happened to my parcel.
Finally, got my parcel and now need to send them back. Reordered form Revolve as their delivery and service was better.
Don't feel like as the customer I should have to chase my parcel so many times. Wouldn't use them again.
Review by Evs Taillie8 months ago
These espadrilles are fantastic but didn't realise they came from the US! I ordered at weekend & they took my order but no confirmation email! I then read the one review which said their delivery and returns system was poor. They finally responded 3 days later & said they didn't work weekends. I did receive my order 2 days after this and thank goodness they fitted & I liked them as they do NOT do exchanges. You have to return and re-order which is so unnecessary.
Like the previous review, Revolve seems like a good option & is more like a normal operation. NB There is also NO PHONE CONTACT!!
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