Could not be better Perfect correspondence & a perfect job done with great friendly trades people Thank you Solar gain. Rod Reynolds
Review by Laytonderek Gajanayaka3 weeks ago
Great customer service.
Review by Njazi3 weeks ago
We found Solargain were unable to deliver in any aspect of what they originally offered.
When agreeing to the quote, we were initially told our installation would be prior to Christmas 2018, however this date was moved several times with no reason provided causing us to move our work schedules to accommodate - the installer finally arrived around the 27th of January.
Once the installer had arrived and completed what we assumed was his site inspection, he stated that he required different brackets to suit our roof and these would need to be ordered in.
The second visit a few weeks later, we were told the brackets that he had ordered were and issue, and they would have to look at alternate ways to install the panels. The installer was unable to complete the installation. To save us the hassle in the long run (supposedly) he installed our inverter. The solar panels had been delivered to our property this date, we had only partial use of our garage in order to accommodate them.
The third visit was again a few weeks later, we were in mid-February by this stage, having missed summer sun for the solar panels and pretty annoyed. We were told that our roof was not suitable and was too slippery to complete the installation. It was at this point we were put in touch with Solargain, who said that the only position in which we were able have the solar panels was where we would lose approx. 30% sunlight or pay extra to get them installed. We stated we wanted a quote for all options and awaited a response.
After a week with no response we contacted Solargain again (as they had said they would give us the quote the next day) and were provided us with a quote, for the exact same installation but it was $1000 more expensive. We were also provided two other options for installation on our deck, which we were not happy with but sought more information about. We received no reply to our email and as a last resort had to contact the clean energy council. We never received any information on scaffolding and other options, or even a response to our email to Solargain.
At this stage we have paid over $8000, missed an entire summer of solar, had to be home from work several days for the installer and had no benefit at all from the panels for approx 6 months whilst waiting for Solargain to get their act together.
We were offered an uninstall and patch job for the invertor and removal of the solar panels. Or have them installed on our deck where they would receive far less sunlight than initially quoted. As solar incentives had dropped again by this stage, we had no option but to stick it out.
To add insult to injury. We eventually had the solar panels installed and only obtained 50% of what was on the quote for power generated and we are currently in the process of getting quotes to getting the panels put on where it should be.
TL:DR - Solargain stuffed us around, had little to no customer service and essentially pigeon-holed us into accepting their rubbish install. AVOID.
Review by Lothringen3 weeks ago
I could not have had better service from the beginning of consultation
to the end product,first class .
Review by Mickelly1 month ago
It works well.
Review by DerekD1 month ago
Very good experience with solargain, the installers were very professional and respectful and the sales team were very knowledgeable about solar.
Review by Petcharaporn1 month ago
System works very well after Western Power fixed their over voltage problems. The installers had the system in and running in less than a day. Very happy with Solargain
Review by Leontina Waszki1 month ago
The service was prompt and the panels are working well with a more than adequate supply of hot water.
Review by NessaEve1 month ago
great service all working well and saving money
Review by And1 month ago
Very happy with after service
Review by LadySuzanne Almashhour1 month ago
Excellent professional service.
Review by Jackfinal Sidesaddle1 month ago
We got our Battery and Solar system installed in June, after having ordered it way back in March, a 3 month wait, which given the current demand for battery and solar systems, is not unexpected, but the communication could have been better.
We did find it occasionally difficult to get a hold of our sales guy to get an update on the installation date, the other being that we requested a generator connection installed as well, but on the day the installation contractors used by Solargain were not informed of the additional request, despite the fact that we'd made it very clear several times before hand including during the two inspections that were conducted beforehand.
This did eventually get done by the contractors through a separate arrangement and since then everything has been great. For these reasons we've marked it down from 5 stars to 4.
When the mandatory government inspection came by to check the quality of the work (necessary if you get a grant and interest free loan from QLD govt), the inspector commended the installers on the quality of the work and that it was one of the best installations they'd come across.
Performance wise, the system we have received is fantastic, middle of winter we were getting well into 30kw/hrs generated (well above the estimates), and are making significant savings on our power bill.
Review by Blessen Jelene1 month ago
Pre and post sales service good, product does what is expected
Review by JillKaline Sundal1 month ago
Good price, Good system. Didn't have to do anything, they did it all.
My electricity company rang me about a new plan with input rates after Solargain contacted them. As I try and use my solar as much as i can during the day (dish washer, washing machine etc), my usage from the grid has nearly halved and so has my bill. Had a couple of issues that they rectified as quick as they could and have had no problems since. Would certainly recommend solargain.
Review by Gursharn1 month ago
No issues with ordering and being informed at all stages of installation, but noticed leak below hot water solar system soon after. Phoned solar gain who dealt with it efficiently. The leak was due to a broken tile right at the top of the roof which I found surprising was not spotted on the day of installation
Review by Iochebed Lidia1 month ago
Affordable, reliable and a pleasure to deal with.
Review by Ajitpal1 month ago
Quick and easy. All done over the phone.
Installers did a good job
Review by Sipper1 month ago
Solargain were prompt, efficient and the Solar PV system with Fronius Inverter and I-Store heat pump that they installed are fantastic! I highly recommend Solargain for your energy efficient system.
Review by Evorowy1 month ago
Excellent service and super happy with the quality of work. Our solar hot water system hasn't missed a beat. The whole process was hassle free. Will recommend to friends and family.
Review by Muntizi2 months ago
Prompt service competitive price
Review by Ambiah2 months ago
Solargain have been fantastic! The sales and support staff were always friendly and great to deal with. The quality of the install and the team that did it are top notch.
Whilst there were a couple of hiccups along the way, none of which were caused by Solargain, they were excellent at following these issues up and getting them resolved.
I’d have no trouble recommending Solargain to anyone looking for a solar installer.
Review by MattressUser Ezenagu2 months ago
Looking at solar, I found to be a bit of a mine field.
We discussed solar with four companies and out of these we chose Solargain because there was no hard sell and they explained everything well.
In particular they were the only company that told us that we were able to have a larger system (15kw) as opposed 10kw system.
The installation was professionally installed, no cowboys, I work in the building industry so I was pleased with the work.
It took a couple of weeks before will were able to access the panels by the app and it was found four panels were not working, a email to Solargain and it was fixed.
The system is now 5 months old and we are very happy with what it is producing.
Review by DanEarthquake Tcaci2 months ago
Excellence service, helpful staff and installer as well. Job was done smoothly and on time. Price is competitive.
Review by Brentigo2 months ago
Your company was great to deal with especially Eddie.
Great prompt and efficient service.