All these people are looking for is a sale. They have no interest in dealing with any issues that arise after installation once they've been paid, they'll tell you it's not their problem. We've been ignored for weeks on end until we eventually had to pay an outside plumber to come in and deal with their shoddy workmanship. Would strongly recommend anybody to stay well away and take your money elsewhere.
Review by Trizza Hoyerova3 months ago
My parents did little research into this company before signing up, so hopefully you’re reading this before you have landed in a similar situation. They installed solar panels in our house in October 2016. Unaware to my parents, the steel pipes were installed awkwardly around the chimney breast in the attic such that over time, the expansion and contraction of the working wipes has caused the pipes to wear against the corners of the chimney breast and the coolant has slowly leaked out. This was discovered by a local registered plumber in the summer of 2019, who explained that a properly trained plumber would never have installed the plumbing in this way and that of course this would have happened. We contacted solarcraft and found it very difficult to get anybody to speak to us, with repeated promises that somebody would call back but nobody ever did. Eventually, we were asked to send pictures of the damaged pipes. After the pictures were sent on, a text came through that the damage was definitely not their fault and it looked as if the pipes had been ‘struck’ in some way. This explanation is farcical and an insult to anybody’s intelligence. Now that we have read other reviews, it seems very common for them to wash their hands of any responsibility in issues that arise with their products or workmanship. They subsequently avoided speaking to us over the phone any further. We were now without hot water for nearly three weeks so eventually had to pay for a local plumber to come and fix the plumbing. This is simply not good enough. Based on both the quality of the service provided and the way they have subsequently treated my parents over this issue, I would strongly recommend that you take your money elsewhere.
Review by Lenius1 year ago
I had paid my deposit but cancelled my order after some investigation into this company , It seems that this company will try to charge you up to 100.00 when they have to come back to fix an issue in your home and you will be told that the issue is not the companys problem and it existed before they got there. You have paid probably paid 5 or 6 thousand at this stage. Also ask for 20 customers phone numbers and see how happy they are or not? I have been advised this company had its SEAI reg suspended . The installers who work for this company are not plumbers,before you decide to go ahead with this company ask for the installers paper work before they go near your home proving they are qualified to work on your home.
Review by Lodesani1 year ago
This company cold call from another company named Energy Craft , saying they are offering you a free energy survey . They advise the guys will come into your home check radiators and Insulation . They guys come into your home and glance at this stuff and very soon your told you need solar panels and what solar can do for you that you will have hot water every morning ect this doesnt happen. You are then subjected to hours of a sales technique with a sales guy cursing at you through out the process. You will be told they are looking for a few people in the area and if you live in an area with some traffic that they will give you a sign for your front garden , you will be told they have other people in the area to see. They are only there to sell you solar panels nothing else. They take your number from the eircom directory they have your name , address and phone number. Be Aware ...
Review by Menghai1 year ago
Installation involved moving water cylinder into attic - their choice not mine. All appeared to be fine but many days later a significant water leak discovered at 7.00 p.m. on Friday, and all the clothes in the Hot Press soaked through. Unable to contact them outside office hours. Extremely unsatisfactory and disappointing. Will always ask for out of hours contact number from any future installers of any system
Review by Koa1 year ago
I had a very negative experience with this Company. I certainly would never do business with them again.
Review by Homayon1 year ago
The install team are neat, tidy and very efficient. We have no complaints and the system is working great.
Review by Bobke2 years ago
I had solar panels installed by solar craft based in Dublin. My experience has gone from bad to worse they left my home filthy , my heating system has never worked since they were in my home. My local plumber fixed the problem for us and advised us that these guys were a pack of cow boys , when I called the office I was told this was not there issue these guys worked on my heating system and radiators. It was very hard to communicate with the crew on the day as they dont speak english really , when I called the office an asian man who advised he was an engineer told me this was not there issue and gave me some story about an air lock my system was re plumbed wrong, I do believe this engineer is the owner of the company. I feel so disappointed , save your thousands dont go with this shower of cow boys.
Solar Craft Ireland Limited is rated 2.0 based on
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Unit 51 Canal Walk, Park West Business Park