Not a great experience. They take forever to ship a product to Europe (more than 3 weeks) and their return policy is rubbish (a customer has to pay) and they claim natural origins to their products but they contain petroleum and silicone. Won't be buying from them again. Avoid!
Review by Tameika Reiz3 months ago
Soko glam is altering the formulas sold on their site with cheep petroleum based fillers. Take a look at the swanicoco peptine ferminatation eye cream there is glyercin and other fillers added and the peptides are lower concertation. These fillers are not in the formula sold on swanicoco yet Soko glam claims to be the same product! I posted a review about this which they refuse to post and they will not answer my question on why the formula lists don’t match. I also emailed this to them and they told me they contacted swanicoco and that the formulas are the same! But when I sent back swanicocos formula list and Soko Glam’s formula list with the clearly different ingredients they never got back to me. Shame on you Soko Glam for misleading your western consumers and lowering quality with crap fillers!
Review by Johnbobs Czermak5 months ago
If you live in the US, then go for it, but if you live in Europe as I do... It's not worth it.
The shipment here was $40! And the products... well, they are legit, and there's extensive info on the web, but they are way overpriced, compared to the prices in Korea and to the ones in similar websites. One of the main attractions of k.beauty is the great quality for a lower price, but they sell them for a price that is too high, to the point where it's not worth it anymore.
It isn't somewhere I buy anymore, I found another shop that is more convenient for me!
Even so, the service was good, the products legit, and the website with a pleasant layout, that's why I rated it 3 stars.
Review by Emorn5 months ago
I have always loved how I can just go to SOKO GLAM and they would have everything I need for my skin care. However, their delivery had me usually anxious because it just seem to take forever. This didn’t stop me from coming back. However, when my last order failed to ship in a considerable time, I emailed them right away. In the same day, I got a very kind, professional response from Mel and she did her due diligence of investigating what happened to my order. My order was dealt with and shipped the same day I sent my email! So kudos to Mel of Customer Experience department and the fulfillment team of Soko Glam! Hands-down the best customer service I have ever received from online shopping. Two thumbs up! And 5 stars! ⭐️⭐️ ⭐️ ⭐️ ⭐️ Only good (skin) days ahead and will keep coming back! 💜
Review by Jizela5 months ago
I used to absolutely be in love with this website, however it takes them FOREVER to restock their products. Every time I find something that I want to buy, it always has the same message on the "Add to Cart" tab, which is the annoying, "Email me when the product is in stock". One of the products wasn't renewed for an ENTIRE year! Anyway, I found a new website that I would recommend called OHLOLLY. So if you are sick of Sokoglam, you may want to try this instead.
Review by Clera Kitsios6 months ago
Sokoglam does not ship in 1-2 business days as advertised on site. The only way to reach customer service is through email with a 1-2 business day wait. Definitely not customer friendly policies which demonstrates that sokoglam does NOT put the customer first.
Review by Shruthikaa8 months ago
Horrible customer service.
Review by Qinglong Woolia8 months ago
Lovely products and professional email advertisements
Review by Reakta9 months ago
Soko Glam was the first k-beauty online shop I bought from and still continue to. There prices are reasonable for the amount of product you get, plus you get free shipping on US orders over $35 and free samples with every purchase. I get my products in a week with standard shipping. I love the products they have! I have oily skin and deals with acne. American products just didn't like my skin; they were too thick, too creamy, too strong and dried my skin out. I gave up and only used my acne wash. I decided to try korean products and they have been a blessing! My skin is looking better with every use. I haven't had any major issues with any korean products that I bought. My skin feels so nice and it looks so much better. My mom even stated that my skin looks "glowy" now. The website is very user friendly. If you don't know your skin type, they have a quiz you can take. You can shop for products by skin type, skin concern or routine. If you're new to k-beauty, they have a section explaining what the routine involves. You can even subscribe to their blog, The Klog, to learn so much more about korean beauty. Every product has a description and how to use. They even say who the product is more suited for. I do wish they had an app but it's very easy to shop on their website. I haven't had any issues shopping from them. I recommend them to anyone who is new to k-beauty or wants to try new korean products.
Review by Yatarra9 months ago
They have great products but they are pretty expensive, I want to order from the again but, after like a month or two I got my package so the shipping was really slow. But a couple weeks I got my package they started to take money from my bank account, it wasn’t a big amount of money but they drew like 10$ or so, and I didn’t understand why because I already paid for everything thin shipping, tax, fees and the products. They never gave back the mine but,
It’s not that, is the fact that they had my bank info and that they could draw my money was scary
Review by Recuiter Kochhann9 months ago
Update as of 2019: After my last experience with Soko Glam (slow response, lack of return shipping label or covering return shipping cost), I didn't want to do business with them. But I was forced to purchase something to use my store credit. Unfortunately the product didn't work for me and I requested a return, the improvement since last time that they generated a shipping label, but it is poor customer service to make me pay return shipping fees in 2019. I understand they may have policies and revenue models but not footing the return shipping fees only makes them lose customers. I am going to pay for the return shipping this time and get the rest of my money back so I don't have to do business with them ever again and will share the same with friends in my social circle. Soko glam products are great but definitely more expensive than what you would pay in Seoul. There are many sites out there that have similar products and better customer service.
Review by Cenydd1 year ago
After reading the reviews, I decided to order and give it a try. Horrible service. Ordered $32 worth of products from them and received nothing but a sample. When I emailed the proof to ask why they simply told me it is sold out and only offered a refund when I brought up this issue. If I haven't emailed them, I wouldn't have gotten my refund.
They refunded me short of $2. It's not about the money, it's the inconsistency. I emailed them again, and it has been no reply for 13 hours. #scam #fraud
Review by Podkopaev1 year ago
Fast shipping. great products. will definitely repurchase products from this site.
Review by Genovia Buckholz1 year ago
Charlotte Cho and company have the best K-beauty curations online! SokoGlam is the site I recommend to newcomers to K-beauty with the top brands, promos, fast and free shipping, and impeccable customer service. I'm repeatedly asked why my skin looks so incredibly fabulous at nearly 70. I reveal my K-beauty regimen which has made an amazing difference in my skin! I'm often mistaken for a woman in her 40s -- and as the mother of my three grandsons. My gratitude to SokoGlam for upping my skincare game!
Review by Bryvad1 year ago
Amazing experience. Fast shipping, great products at great prices.
Review by Lellie1 year ago
I've been following this website and blog and I've learned so much useful information about Korean skin care as well as skin care in general. It really inspired me to take better care of my skin. Also, the shop is very active on social media always feeding you with news and information and interacting with its followers via polls and questions. You'll get to learn a lot! I can see that the owner Charlotte is truly passionate about skin care giving this site so much more than just being a shop. I've tried several products that are offered in this shop and I've been loving Korean skin care for 3 basic reasons: reasonably priced, really working but less vicious and more subtle than western skincare (at least for me). I wish I can try more products from this website in future!
Review by Coppice Gwyneth1 year ago
Very interactive website. There’s a quiz you can take to find out your skin type. Every product has a description that specify what it does and skin type it’s suited for. Great selection of products. Items are packaged securely and shipped as promised. Love how there’s different posts that explain the steps each products are used and what it does. Pretty educational. Great for anyone who’s new to skincare or Korean skincare in general.
Review by Duh2 years ago
SokoGlam, yet another South Korean company proving their worth in an international market. With awesome perks, like free shipping for US orders $35+ and free samples with every order, who wouldn't want to shop for their skin and beauty product here? Their website is once again just a delight to browse, with a pleasing color palette and layout that makes shopping an easy, stress-free and joyful experience. Plus, Korean skin and beauty products are famous for their quality, making everything here an absolute bargain! I've always had problems with pimples, oily nose, chin, and forehead, and periodic redness which I have battled with American and European skincare products with mixed success. I find it extremely difficult not to pop my pimples, especially when they're causing me pain. But the products on Soko Glam, about which the website often includes helpful and informative videos, make me believe and hold on to hope, that by using one of the extensive, but simple Korean skin care routines, I can eventually achieve the clear, blemish free, and soft skin I've fantasized about. Thank you, Soko Glam!
Soko Glam is rated 3.0 based on
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