Did not even want to give 1 star, but it is compulsory. I am still awaiting my July box since the last month, the customer care has been of no help. I had been eagerly looking forward to receiving the box. Even after paying an additional tracking fee, which is bonkers and absurd, I have been told it is not possible to provide one after the box has been shipped. I have been asked to check in the local post office, and there are many post offices here, which one do I check at? It is impossible to call each and every one. I have no tracking number to give them, so how do you expect me to check?
Very much disappointed with the delivery process. This is very tough and tedious for me, being an international customer. The customer care has been of no help.
I am ready to check at my local post office. But do you understand when I say that there are many? I need to know which one. Also, I tried calling some, they asked me for a tracking number, because of course! How else will they check for my order?
It is not my responsibility that the parcel did not arrive even after I gave the exact address and phone number. No one contacted me either. I could have paid the tracking and insurance option way before had I known about it. Though paying for tracking is bonkers, since this is what happens if you don't. There was no indication or knowledge provided to me that I will have to PAY to get the tracking. Then needlessly I paid for it as soon as I was enlightened. And again, AFTER PAYMENT, I am getting to know from you that since the July box has been shipped, I cannot get the tracking. Who are you fooling, saying you have no tracking number? Is the company that careless to not get a tracking number for their reference at least before shipping?
Since this week is the 5th week, it is almost over. I hope you understand that.
You have lost a customer due to your lack of communication. A customer, who as you may notice, was more than excited to get the box! It is not a small amount that I paid for this subscription. I should have given it some consideration before trusting in the company.
Review by KirDog2 months ago
So Kawaii has amazing adorable kawaii items that are usable in your day to day life as well as being aesthetically pleasing!! I love their brand so much!!
Review by Chikaodili2 months ago
They always have the cutest things! Im an anime nerd who absolutely loves the boxes!
Review by Raymin2 months ago
Haven't ordered yet but it looks awesome
Review by DarkDogYT2 months ago
Such a variety of adorably cute little items.
Review by Plau2 months ago
Cute and affordable collectibles from Japan! I recommend to everyone.
Review by Thekev2 months ago
Very cute and high quality!
Review by Kotesh2 months ago
loved it, cant wait to go back
Review by Snoma3 months ago
Great product selection and everything is so cute!
Review by Syraii3 months ago
Great products for a good price, love it all.
Review by Brendao3 months ago
Love this so much thank you
Review by Zikute3 months ago
This subscription box is the BEST box I’ve ever been subscribed to! I look forward to it every single month and I’ve loved every box I’ve gotten! The items are always great quality and from so many great fandoms! If you love most of the fandoms they include in these boxes, you’ll love getting this box. I highly recommend.
Review by Samenta3 months ago
A curation of really cute stuff fresh from Japan!
Review by Gammel3 months ago
Everything is so kawaii!
Review by Chasper3 months ago
Got my first box today and I love it so much!
Review by Olugbenro3 months ago
I just ordered my first box today.
I chose SoKawaii because I like cute items.
And from what I saw from the past box, I think it's worth it.
I want to unbox my first box soon.
Review by Ratfink3 months ago
I just ordered my first box and I am so excited! The items are just the cutest and so worth it.
Review by Dilena3 months ago
Such cute items at an unbeatable price!
Review by Idas Ghere3 months ago
LOVE THE BOXES , THERE´S SO CUTE STUFF
Review by WeeLes Poplos3 months ago
I've loved every time I've ordered from them, it was shipped on time and quality was there
Review by Rasshin Røhr3 months ago
Me and my kids love it so much it's awesome
Review by Susanna3 months ago
I love everything they give me
Review by Toccara3 months ago
everything is so freaking cute honestly i hoard plushies and everything cute and this is just right
Review by Herjeczki3 months ago
I can't wait to receive my first ever Sokawaii box! From what I've seen from passed boxes, it looks amazing!