I am requesting to don't order in soin et nature its very poor service, ones i place the order they said minimum 10 days product will reach to my place, i order on july 10th till today i am not get my product, requesting to everyone don't order in soin et nature, so many times complaint also still there is no update from customer service.
Review by Rubina Erbelding3 months ago
Very bad customer service. I received an empty product package and now they say that I am lying and that they won't refund the money or sent me the product. So I paid for a product which I never received and even worse is that the costumer service says it is my problem. Something like this never happened to me before. Don't buy anything there!!!
Review by Sock3 months ago
I did find the prices OK, however, my experience ended up being negative. I ordered an Avene retinoid product, which is supposed to be used 2-3 times a year per instructions, although I do admit I use it 1 a month. When I got it I noticed that the expiration date was in just 4 months and the product was from 2016 (we are in 2019). Considering you are supposed to use little product when it comes to retinoids, this means by then I will have half if not more of the product still left. When contacted they simply said that they only remove products 3 months before expiration date and I could return it for a refund. I feel like this was "dumped" on a foreign customer, as we don't have it as easy to ship it back for a refund, because shipping prices for outside your country tend to be a bit on the expensive side. If it is a cream and you are going to use up right when you get it, it's OK. However, if you are stocking up or your product is supposed to be used for a longer time, be careful with them.
Review by Cinel4 months ago
As per your earlier mail on 23rd, you people are committed my amount will be credited on next 5 days, as on today almost 7 days completed?? till today my amount is not credited, requesting to you people look into that or else share me your any top management employee contact details and email id.
Review by Ininving4 months ago
This my more then 11th mail or review, still my order not reached my place, my order no NFQMNQKMA, Even i cant trace in carrier also, what kind of service you people are providing to customer, almost 1 month, No one is updating properly??
I am requesting i am facing huge miscommunication from this store, requesting all of you don't place any order in Soin Et nature, after the delivery they will update carrier report, we are placed order in your company and its your responsible that product should reach customer.
I am requesting and shared my account details, i don't have any hopes in your company, Please refund My full amount today.
My Order NFQMNQKMA
Review by Azwindini4 months ago
There is no update refund of my amount, how many times should i request??? do you people have common sense?? its almost 40 days, I paid my amount for medicine, still there is no update about that??? Customer care team please give me your top management team mail id? and don't give me carrier unwanted reasons,
Hope you people Understand, Refund my amount Earliest.
Review by DOUGLASBennett5 months ago
Bad bad service. For the second time not received my order. They do not answer emails!!
There goes my money!!
Review by Rezart Shamaly5 months ago
I have had a great experience every time I’ve ordered. You can tell that they pack the packages carefully. I always get the items that I order on time. Every order has been accurate. Thank you!
Review by Jiafei6 months ago
My order came in ten days, in Croatia, everything went ok. I'm very satisfied with this shop and will definitely shop again.
Review by Claytan Bathmanathan6 months ago
A good service fast shipping & handling time
i have been buying from this website since 2017 till now there's no problem
Review by Jinsy Derrow7 months ago
Sent expired Pommade A313 product, probably because im living outside of france.
thought it was a mistake, but it seems like im not the only that got that treatment.
Review by PavelB7 months ago
Ordered tick collars for my two dogs and they cost less than half the price I would have paid in Scotland. Only took 6 days to arrive and was kept up to date at every step of the shipping process! Amazing customer service and amazing prices. Would recommend to anyone and it is no problem being shipped from France. Will be back in the future! Thank you!
Review by Iridian8 months ago
The worst pharmacy I ever dealed before! They sent me a medicine that is expired in 4 months ( that is carbolevure) that can be valid for many years (not months). They replied on our complain that they follow the rule (law). Never order anything from them if you want to have a medicine with proper valid date. TOTAL CRAP AND SHI...t COMPANY!!!
Review by Motas8 months ago
Terrific company. Fast shipping to Wales, UK, uber affordable products, well packaged, and great customer service (though I have not really needed them). Have placed 4-5 orders, for Plasma de Mer, homeopathy, and more, and Soin et Nature has great prices and my items are well packed in heavy duty cardboard with paper for protection. My recent order of Quinton Isotonic arrived today with unexpected 20% extra product as a bonus. C’est fantastique!
Review by CoreyHamill Krejzar8 months ago
I have been waiting for 7 days for shipping. I wrote 3 times message. No response ?????
Untrustable company.. No replies to my e-mails.
Be careful if you order products from this site.
Review by Resim Varosx8 months ago
Saved lots of money on my pets' flea treatments. The ones I buy had almost doubled in price in the U.K. so I looked elsewhere. No problems at all with my order (I was worried because of some of the reviews and never having ordered from a French pharmacy!). Was great to have tracked delivery; I chose the "signed for" option for a couple of extra Euro so I got a delivery window from DPD.
If you can cope with the English translations on the site not being totally A1 then go for it. I hope Brexit doesn't mess this up!
Review by DLeggett Kekkas9 months ago
Very, very low shipping to other European countries - product reasonably priced - arrived in less than a week PLUS customer service got back to me within 24 hours of sending a question. Thank you!
Review by Ewert Veen10 months ago
Untrustable company.. No replies to my e-mails. I haven't received my products and asked for a refund.
Be careful if you order products from this site.
Review by Fereday10 months ago
Few days ago I order a supplement for my joints. I have arthrotis pain in more spots of my body. I found a product on Soin Et-nature and I bought it immediately with the fastest delivery they could offer.
Today I received an email from them saying that the productis out of stock! Why don't they keep the web site updated?! Not a good way of dealing with clients...in addition to this, they are offering me another product as alternative not the refound. This is unbelievable...
So at Soin and nature they sell products which they don't have and then when the purchase is done they take you to another product!!!
I wrote them because it's urgent for me to start taking some supplements and the automatic answer was that it may take 24-72 hours to get an answer...that means three days...
I highly discourage to buy products from Soon e Nature!
Review by LauraLoo Mijac1 year ago
I did NOT receive the order, nor the refund. The contact center team did NOT reply to my e-mails after I asked for a refund.
Unreliable services and company.
Review by Richard Jones1 year ago
I buy my Androlistica from this company which is an overall much better deal than buying them in England even though the postage is much more.
They take about 10-14 days to arrive which, if planned, is fine.
Review by Smitan1 year ago
Received my order in a timely manner and at a good price. I had faced some issues with the website regarding payment at first, but their customer service was helpful and it was quickly sorted out.
Review by Carmeta Menjo1 year ago
Terrific product and terrific service. Highly recommended.I will definitely order from Soin Et-nature again.
Review by Sardesai McLurd1 year ago
The customer service is bad and the shipping they have is very slow and expensive
Review by Caverion1 year ago
I never received the goods nor the money back. Be careful, it is a Fake company and a Fraud.