Kim was GREAT, understanding and very patience with me, So was so helpful and calling in reinforcements because I needed it. KIm was able to do everything for me. I feel so good about this process. Thank you so much Kim!
Review by Junedelle7 months ago
I had such trouble installing on my own and Joe was extremely helpful in getting me up and running! Thanks so much!
Review by Cesani9 months ago
patrick persevered and was very polite and helpful. a big thank you!
Review by Reach Epworth9 months ago
Without reservation, I recommend Arnie to support installation of software; Arnie did an awesome job after several failed attempts. Arnie was able to complete the install in a very short time. Since availability of Microsoft Project is critical to my employment, I sincerely appreciate the work that Arnie performed. Terrific !
Review by Lovetraveling Wisney10 months ago
5 Stars for Joe, who I spoke with via Software Pug online chat to help me with the install process. And 5 stars to the quick email sent with the prompts and info for the download and install process.
The purchase process through Software Pug was quick and easy! I received the email to download my purchase right away. I had a few glitches during my install process. The glitches were probably not on Software Pug's end, but either way, Joe was very patient and helpful via online chat. He helped me troubleshoot the issue and got everything up and running for me. I feel confident that if I have any more issues, Joe (or somebody) will be there for me to get me back in the groove!
Review by JennyEmily Derrow11 months ago
Technician solved my problem in two minutes. Great!
Review by Belmira1 year ago
Patrick found a way around a brick wall, so to speak and ensured my satisfaction 5* from me
Review by Rukminisai1 year ago
Technician was extremely knowledgeable and professional. Several issues with previously install software that conflicted with the installation of Publisher 2013. He was able to resolve everything and it is currently installed and working correctly. Spent all the necessary time to insure it work!
Review by Bafford Merrel1 year ago
Joe was amazing!
Review by ClarkeKent OBraan1 year ago
This was a very fast response and great work. i'll definitely recommend this technician to anyone. thank you again!!!
Review by Brewzilla Yaidande1 year ago
Joe's help today has been beyond all. He has been extremely helpful, knowledgeable, and it has been a true pleasure working with you guys through Joe
Review by Lubie Derrow1 year ago
I WAS HAVING PROBLEMS GETTING THE OFFICE DOWNLOADED.
THEY HELPED ME THOUGHT THE PROCESS. WENT SO FAR AS TO DOWNLOAD IT FOR ME QUICKLY.
Review by Mabelin Ddolan1 year ago
Excellent service making sure my Office was installed and looking great.
Review by Confessions Bredicean1 year ago
Patric was patient, knowledgable, and very efficient. My agent was quite likely the best I have ever experienced. His calm demeanor was also a plus, putting me at ease. I would hope that if you need help, you are able to get the same professional service that I received. I am grateful for this service.
Review by Achamrouk1 year ago
Thanks for the help. Joe was very helpful and patient, as I am not a tech geek.
Review by Reasreas Polevoi1 year ago
Needed to reinstall Microsoft Project. Mr. Bernard was quick and efficient, completing the task rapidly. I was impressed. 2nd part of my request was to "register" with Microsoft so upon 365 updates, Office software did not lock up -- Mr. Bernard said that was completed also in the short period of time he assisted me. If he is correct, an excellent customer service effort today.
Review by Merkulova Derrow1 year ago
Ela and Arnie were very helpful and able to return me to my productive day! Thank you, Dana Myers
Review by Holdenmy1 year ago
Had issues trying to activate the software. Technical support was outstanding to work with.
Review by Waldburg Vilkin1 year ago
I was having problems downloading software I purchased and I was connected to Mark to help me troubleshoot the problem. He was able to connect remotely and it took awhile but he figured out what the problem was and was able to download it for me. If it hadn't been for him, I would never have been able to figure out what I needed to do. I appreciate how much time it took for him to work with me to solve this problem. I definitely recommend using this site.
Review by Sigedno1 year ago
Did a great job helping me get my software loaded
Review by Shamayla1 year ago
this was one of the best assistance i have had. i was ready to want a refund and now i know that there is a complete program there and i can usr it, i give you a five star rating.
Review by Bafford1 year ago
I would like to thank Joe for helping me install Microsoft Office on my computer. I had a problem and he got back with me right away and completed the install for me. Thanks Joe for helping me out,
Review by Herryann1 year ago
Tim was amazing in helping when I had just given up. Very helpful and fast!!!
Review by Newsie1 year ago
DON WAS GREAT--WE HAD INSTALLATION PROBLEMS AND HE SOLVED THEM ALL. great EXPERIENCE.
Please give him a raise!
Review by Jungulio1 year ago
My install did not go easy. I had several email conversation and online chats before I went to online remote assistance. Jayson kept going until he resolved the issues and installed my software. I would recommend this company because they will be there for you and back up their product. Joy, Don and Leo were helpful as well.