I just purchased Microsoft Office for my Mac. I had trouble with install so phoned and talked to the agent, Anne. She got online and installed it for me. It is so nice that your company has a phone number where you can actually talk to a real person and get real help instead of fishing around on a website to find the help you need.
Please keep up the good work. Talking to a real person makes all the difference. Software keep.ca is the company.
Review by Shauntinez1 month ago
Review by Jarielis Glassley1 month ago
I bought the 2016 office a couple of months ago, but just recently I found there is a alert to ask me to reactivate the product, I called the support and the problem has been solved right away. Thank you very much!
Review by Tashierra2 months ago
Arnie you were very helpful with your tecnical support . awsome work thanks again buddy
Review by Nafikovtt2 months ago
Initially the product did not download or install correctly (I had purchased Home and Student 2013 - not Office 365, but the offline one; when I installed it it thanked me for downloading the trial for Office 365 which would expire in a day, letting me know I would have to repurchase it, etc. Various other problems as well). I got in contact with tech support though who did a remote session (for an hour and a half...my computer did not like it apparently haha) and eventually fixed it. Even though I wish it would have worked from the start, I really appreciated tech support (I think Rob and then Allan were their names) and their patience and ability
Review by Peper2 months ago
I ordered MS Word and they didn’t have it so they upgraded me to a full suite package. I had problems installing it so asked for help in the chat. Spoke with one technician who took 2 hours to try and figure it out and then eventually he disappeared from the chat, wouldn’t reply when I talked to him. So I started a new chat and the new person was rude and disappeared after a half hour. He asked for my Hotmail and Gmail passwords and I refused and I was too suspicious to continue. They were accessing my computer remotely from Philippines and they weren’t helpful when I needed them. I brought my computer in person to a store where it is being reviewed right now. Wouldn’t use again.
Review by RVWilks Brabo3 months ago
Upgraded me to Office Pro Plus since they were out of the product I was originally looking for. Had issues with installing since MS had already installed trial version, but remote assistant Allan fixed it all up for me in a couple minutes! :)
Review by Grabham3 months ago
Excellent. Great support from Edward. Thank you!
Review by Bugmomma3 months ago
Best customer service I have ever had!!! Mark was fantastic and helped me with the software and installation. He was very professional, knowledgable, kind and patient.
I would highly recommend SoftwareKeep!
Thanks again Mark!!!!
Review by Nicolecarroll3 months ago
Very satisfied. Everything works better, than I can imagine. I got problem with installation and it was fixed by chating with service in couple of minutes.
Review by Chrisospathis4 months ago
Allan was so helpful!!
I would have been stuck till morning without his help
getting the download right. THANK YOU ALLAN!!
Review by NSomerville4 months ago
Kim was very helpful-installation was quick and easy.
Review by Justus4 months ago
Ed was super helpful and patient with me. He made it simple and easy for me to download the program I need. Very good technical support. appreciated all his help.
Review by QuiNina5 months ago
I was having trouble downloading the software, and Joe was able to fix this problem for me without any issues. He was so fast and efficient and very professional. If it wasn't for him, I wouldn't know what I have done.
Review by Kenshia5 months ago
Thank you for your assistance, awesome service and so fast.
I will recommanded you for sure!
Review by Kindsey5 months ago
I used this type of service before but it didn't run as smooth as SoftwareKeep. It took no time at all. The download and installation were made easy and easy to follow as well. I'll do business with again.
Review by Garang5 months ago
great service, I just sat there and watch it load. Never had a program load so easily
Review by Bhavanthini6 months ago
Ordered software, had some issues activating it, got technical support from Jayson, he was fabulous, took the time to make sure everything was working. Very courteous and fast!
Thank you for wonderful service.
Review by AnetaNANO6 months ago
Online support was quick and called a set up time and resolved issue promptly.
Review by Bafford Moriya6 months ago
This company is responsible and responsive to requests for assistance. I would not hesitate to trust their ability and desire to keep their customers satisfied with their service and their purchase. Each staff person I have encountered has the same high degree of responsiveness. They provide excellent service.
Review by Phennapa6 months ago
my service was excellent. Patrick called me back promptly at the time I requested and stayed with me until it was completed. He was very patient as I hunted for my passwords.
Review by Gtlenise6 months ago
My experience with buying MS Project from SoftwareKeep was great. I must admit I was very skeptical. I followed the instructions, downloaded the program. When I faced an issue, Ed (software assistance) was able to help me immediately. 5 stars. Ken
Review by Dapree6 months ago
Quir was extremely professional and very knowledgeable.
Review by Keyette Wojnarski6 months ago
Arnie was a most helpful and knowledgeable support person who know how to get things done, and who to contact for even more assistance when necessary. He stayed with me until everything on my system was resolved and really took responsibility for the issue that I called about; SoftwareKeep is fortunate to have this individual available to help its clients.
Review by Gro7 months ago
I am giving 3 stars because it three calls to fix my problem. 5 star for joe who actually fixed my problem