i really wish i had seen these reviews sooner. worst experience, no value and currently impossible to cancel my subscription due to a set up fail on the website that is probably intentional (because it literally prevents people from cancelling). these people are criminals.
Review by GwendolynAllen1 month ago
DO NOT USE THEM!!!! We paid two full accounts and 3 months later. Both stopped working and did not perform much. We requested the refund and the money was never returned. Worst customer service and terrible too. DO NOT USE THEM!!!!!!
Review by Tgi1 month ago
Good day to all, DO NOT PAY FOR ANY OF THE SERVICES THIS PEOPLE OFFER, i just find out about this review page because i was looking for an answer for what is happening to the service that i paid from SOCIALCAPTAIN, it is a shame, there has been 4 days of the week i paid for trying out the service, and i havent get ANY ACTION OR ANSWER FROM THEM, the client support (mail, chat, etc) never answered me, and as i can see they never will wither, dont waste your money and time.
Review by MotoJoe1 month ago
Needs to be taken down, has stopped working! Despite my contacting support several times, I'm not receiving any response. Don't spend your money here! It's a scam!
Review by RaulMD Derrow1 month ago
A site with no owners, no address, no telephone number, no email, is fraudulent. Because you cannot hold them to account.
Review by Nyabye1 month ago
Been Blocked on the IG, and no Refund issue, SCAM!!
Review by Kist2 months ago
Instagram account blocked, no support, not performing.
Review by Strega Theelke2 months ago
Instagram banned me in less than 24 hours after signing up! I now can't like, comment or post anything on my account which is crippling us as a business. I have emailed three times customer support and had no reply and been waiting on their live chat for 2 days now. Noone is ever online.
They offer a refund in 48 hours if you contact them - good luck with that!
All their promises about it being effective and within the instagram rules seems untrue. I'm out of pocket, got an MD chewing my ear for making a bad decision and we can't access our account.
Don't go near!
Review by Bergeon2 months ago
An unfortunate waste of money. Caused issues with my account and ‘liked’ so many awful and inappropriate posts.. something like over 50,000 likes. In the end I cancelled mid-way through a subscription. I asked via email why the likes on my posts didn’t mirror the followers. After waiting forever for a response I was answered by some guy who was quite rude in informing me that they never promised to get me likes, just followers [fake ones from the looks of it}. No Hello or Thank you for using our service. Horrible attitude, work ethics for someone in customer service. THESE PEOPLE ARE CROOKS. BEWARE!!
Review by Tellymoore Derrow2 months ago
Worst service ever. You account will get flagged then you won’t be able to log back in. Scam artists. They won’t respond to any messages after the fact.
Review by Dabsy2 months ago
It doesn't work anymore. You better use instasky.io. Better pricing and features!
Review by Armee2 months ago
We sent an email to cancel the subscriptions but nobody answers us. They keep charging us for nothing. They are spammers. PLEASE REFUND EVERYTHING!
Review by ZombieWulfgrl Lets2 months ago
ALL the negative reviews about this site are true! signed up to this piece of rubbish for one day and never saw anything of any sort of interaction to my account at all! Lies and More lies! Thankfully it was supposed to be the trial and then the fake email comes through to tell me that pointless trail is over and that i should sign up!!
Please do not use this site as you cannot get hold of anyone, you cannot remove your instagram account from their portal, you do not get the automated service AT ALL, so not likes and no follows etc..Your account just sits there doing nothing, there is not live chat or support so do not let the live chat box deceive you, they claim they will respond to your messages when you input your email but never do. ABSOLUTE WASTE OF TIME..PLEASE DO NOT ATTEMPT TO GIVE THEM ANY MONEY!
Review by Shameaka Baludu2 months ago
I found this service recommended in Forbes article and was stunned, it looked too good to be true so I tested it. First I stumbled with the trial. There was only 1-day trial offered which was little weird, I even asked one week trial but customer support denied it.
So I paid a one-month subscription to test it out. All looked good for that trial period although not much progress in that short time so I thought month would be adequate time for test it thoroughly but for my surprise it took only 2 days that I got notice from Instagram that I'm using third party software which isn't compliant with their TOS, exactly opposite what SocialCaptain service tells. Even when you're going to terminate your subscription&account there will be notification that if you have got notification from Instagram to change your password you can just ignore it.
Of course right after I got issues with my Instagram account SocialCaptains customer support disappeared. Before purchasing a subscription they will answer in few hours, now after problems they have giving silent treatment for over 4 days.
I have trusted articles and recommendations in Forbes before and it is a shame that I didn't check Trustpilot carefully enough to find out how bad reviews it has got.
Definitely, don't fall for this service. There is a reason why they give only 24 hours trial. You will get problems after that. It might even get your account closed if you push hard enough as they tell you to do, ignore those Instagram notifications.
Review by Dvincible2 months ago
Charged way more than what they were supposed to and didn't proceed with any refund etc. Basically can't contact them in any way or form.
Review by Mwangianthony2 months ago
absolutely useless. I have received 1 new follower in 10 days and i gained 135 by myself
DO NOT SUBSCRIBE
the new ai story is a hoax also Use Jarvee maybe but really i am getting better growth from using the same techniques for 20 minutes/day. better than $40 for 1 follower and a TEMPORARY BAN
they wrote and promoted a fake review saying they were not affected by the July changes and spend alot of money in ads making sure that is the top result when you search for them
SCAM SCAM SCAM
Review by Kaedon Hongvanthong2 months ago
With the new Instagram algorithm its almost impossible to use these kind of softwares...yet they claim to be able to provide more than 1000 followers a month with the basic plan. It doesn't work anymore.
Don't do like me and waste money on it.
Review by Audilio2 months ago
Trash, no customer support nothing. Better to use InstaCaptain.com
Review by Nasiru3 months ago
No response from support. 3 accounts are unusable and inactive with no way to connect back to instagram. We are out several hundred dollars for this month alone.
Review by Kevyox Inthedell3 months ago
A serious scam. My account was not working due to a confirmed error on their side. They told me they would get back to me once their product team has fixed the issue, and nobody ever contacted me. I’ve tried multiple times to contact them to no avail. It has been impossible to get my money back.
Review by JenniferNarberes3 months ago
Went from AMAZING to terrible overnight.
To anyone who is looking at jumping on SocialCaptain, please read this review! I want to help anyone avoid the same problems that I ran into.
I was using Social Captian at the beginning of this year and saw tremendous results. I was on their top plan and seeing between 30-50 new followers per day. It was one of the best automating software that I had come across and their support was hands down, better than anyone else out there. Everything was going great UNTIL the end of March/beginning of April when Instagram began implementing 'automation detection' into the application.
At that point, I had over multiple accounts on SocialCaptain and I was very happy with the ease of use, customer support and results from the software. However, when Instagram made that change, all of my accounts began receiving pop-up alerts from Instagram to 'stop automation'.
SocialCaptian immediately emailed all of their clients and said, "don't worry, we fully comply with Instagram's ToS and you are not in risk." I did more research and realized they definitely WERE NOT complying with Instagram. I immediately contacted SocialCaptain and asked to cancel the accounts. This is when they began ghosting me. When I tried offloading all of my accounts they didn't respond to me.
This began a month-long process trying to reach their support to cancel the service. I turned off all automation for my accounts but couldn't get them to take my CC off file. They said, "Angely is in charge of that, she will get back to you within 24 hours". Well, Angely never got back to me, even after I kept hounding them for WEEKS. I finally had to contact my bank, refute all charges from SocialCaptain and provide photo evidence + invoices to get out of their contract.
All in all, the process wasted a lot of my time.
Okay. Here is what you need to know though if you are looking to get an automation software.
First off. DON'T! Honestly. There are about 3-5 services that I did research on last year and I liked them a lot. I tested out different ones and they all worked out very well.
The time of automation is over. I know multiple people that generated 10's of thousands of followers using automation. This has stopped for all of them in the last 2 months. Instagram has cut the plug.
Secondly, and most importantly, automation is DEFINITELY against Instagram's ToS, any service that says its not is lying to you and wants your money while risking you to get banned by Instagram.
If you sign up with SocialCaptain, it will work for 1-2 weeks while Instagram begins figuring out if the increased activity is automation or human behavior. Once it determines it's automation, they will begin hounding you about it and if you don't get off, they will ban you.
During that time, SocialCaptain will happily collect your money and leave you to the repercussions. This company is in its last leg of survival, they should be out of business for violating Instagram and being dishonest to customers. Let this company face natural selection and engage with people in a human way. You will get the same results, actually meet people through Social Media that you will like and not violate Instagram's ToS.
Hope this helps with your decision process :).
Review by Mickyla3 months ago
Australia Based Service, Buy Instagram Followers asutralia Get FREE likes! Secure Payments via PayPal, Instant Delivery and 24 7 Support, Trusted By Celebrities!
Review by Wilmina3 months ago
A lot of the reviews here claim that Social Captain is a scam, but I'm not 100% on board with that. The growth I had for the first few days was frankly pretty amazing. I hadn't achieved that with any other growth service.
But as other reviews indicate, it seems to be no longer functional. After about a week of using Social Captain, my growth completely stopped. It stopped performing any actions on my page and I received about 5-7 alerts from Instagram prompting me to change my password. Social Captain insisted that they were perfectly legal and that you didn't have to change your password, but these alerts continued until I finally deactivated my Social Captain account.
On top of the lack of actions, I started having trouble updating my password on the account. I reached out to support and received a response only after a week. Even then, I could tell it was an automated response and was unhelpful. After I ran into more technical problems, support simply stopped responding to me at all.
In my opinion, Social Captain is just another one of the many automation accounts that is going under after being banned by Instagram. It just seems like they haven't bothered to tell their customers or deactivate their site. Don't waste your money on a broken service.
Review by Herkulo3 months ago
DO NOT USE.
At first everything seemed fine. the calm before the storm. They have a nice login portal. We managed to build up a few followers across 3 of our pages. Then we began to get messages from Instagram saying our account had been compromised and to change the password. We would change the password and have to repeat that 10-12 times a day!!!!
By the way; we had the setting on slow, so putting Social Captain into anything faster would be utterly pointless.
Social Captain claimed it was not them, nothing to do with them. NONSENSE! So, as a test we paused all 3 of our insta accounts in Social Captain for a week. No issues with Insta.
One week later and we enabled Social Captain on one of our pages. Guess what? Within a few hours our account has been compromised and we are asked to change the password. Social Captain (the only person in support who has ever answered us is Maxine) claim profusely they do not break the terms of Insta - THIS IS NOT TRUE! They are a BOT and these are entirely banned by Instagram!!
Their model seems to be to take your money until Insta realise you use Social Captain; then you are left with an account which Insta blocks, removes users and penalises. This account has lost 500+ followers in a week and has no engagement at all - Instagram are blocking activity on it. Social Captain claim they don't know anything about it; but a 'pop-up' on their own website says "don't worry, you don't need to change the password" which once is again is nonsense (and not possible btw).... if they knew nothing about it why have a pop up?!? #cowboys
Thanks Social Captain - You have set us back months. You take our money and leave us with a compromised account which we are now unable to grow!!! AVOID AVOID AVOID
Review by Munchbug Yevitskyiy3 months ago
Do not sign up!! its a scam! they dont reply to any of my messages and its near impossible to cancel my subscription