Normally I would give SnowPak 3 stars on this matter, but because they reacted so quickly and refunded the booking charge, I am providing 5 stars.
Through SnowPak, I booked a bed and breakfast room as well as two skiing packages to Killing ton Vermont Resort - and was charged beforehand for the skiing package and booking fees. When we went to go skiing, there was no record of us in the resort's system so we had to pay out of pocket.
After the vacation, I called SnowPak to indicate what had happened and a representative had not only refunded me for the skiing tickets, but also their booking fee. They really went beyond what was expected of them to make things right -thank you for a wonderful/head ache free vacation!
SnowPak was incredible! Super easy and helpful for booking, and phenomenal with additional help throughout our trip and with some hiccups we stumbled upon. One of our guests could not make it last minute, and SnowPak was wonderfully accommodating. I will definitely be using them for booking my next ski trip!
Review by Akshatha Adinets4 months ago
Really outstanding customer service with attention to detail for our entire reservation. Assisted us with every aspect of our trip and even provided us with a lower price for lift tickets that we had missed when securing our purchase on line. We received detailed correspondence from start to finish and all of our arrangements were as we expected upon arrival at our lodge and with our lift tickets. This is the service that you should expect and Snowpak delivers. I highly recommend their service.
Review by Pinner4 months ago
This was the first time I booked a room through SnowPak. I have an IKON Pass, so I didn't want a package deal, but the freedom to ski at multiple locations. I found a really nice room at a great rate and had a wonderful experience.
Review by Nirajan4 months ago
Great company. Easy website. Would recommend to anyone.
Review by Caelin Dettering4 months ago
We have now been to snowbird twice from Australia and would come again. Despite all the other USA ski destinations we could have chosen we chose here because we enjoyed it the first time and loved it again the second time.
Review by Mateffy4 months ago
Snowpak was super helpful with booking my trip! Everything is very well organized and staff is very helpful. I would recommend this site to anyone. Very easy to use and GREAT deals !!
Review by Sudbury4 months ago
We have stayed numerous places in and around Winter Park. Fraser Crossing is by far the most convenient and best. The ski lockers were on the first floor and we didn’t have to stash our gear in our room . We were literally steps from the base lift . If we got hungry or thirsty, we simply parked our skis in the racks and walked over to the room . Small fridge, toaster microwave and even grills by the lovely pool. We didn’t need to leave—EVER The underground parking simply spoiled us ! Check in and out was quick and simple . FRASER CROSSING will be our Go To for many trips in the future
Review by Clémencece4 months ago
it was very good and fun!
Review by Gemb Otubaga4 months ago
We took a late season SnowPak ski trip to Aspen. It was a great value and easy to figure out how to get the ski passes and rentals on site at the Inn at Aspen/Buttermilk, where we were staying.
Review by Terrena4 months ago
We had a great experience and will be back anytime soon.
Review by Romaie4 months ago
Great first experience to Breckenridge! We used snowpack to build a package deal that got us lodging, ski pass, and ski rental in one. The reviews helped me pick a location "family friendly" for my son's first true ski trip which directed us to Breckenridge. Once in the system, everything fell in place and the snowpak staff answered several questions for us which prevented several mistakes. Instead, we had a great trip and were skiing within 30min of arriving in Breckenridge.
Review by Katby4 months ago
the place I stayed in Sunset Resorts Canmore and Spa was really affordable. I was there for a sky vacation with my sister, her husband and their 3 kids. The place was quite spacious for 3 kids and 3 adults. The resort was kids friendly, a nice pool and great indoor/outdoor hot tub.
The kitchen was updated, the place was cleaned, nothing to complain about! :)
Review by CustomeJanet4 months ago
Everything worked out great with no issues and a great deal.
Review by Sithosh Derrow5 months ago
Easy booking. The whole process (except for redeeming my lift ticket at Park City) was a smooth process.
Review by Sadhana5 months ago
Great company to work with. Customer service is friendly and timely. The prices were good. Agent worked with me to find hotel with hot tub outside and it worked out great. Will use them again.
Review by Diona5 months ago
Gave 4 stars because the website was a little awkward to navigate. As an IT professional myself need to make it a little easier but the price and product was just what was needed. You need to negotiate better deals on ski boots and skiis though, they were overpriced.
Review by Sov Ngapera5 months ago
Great place. Heated outside pools with view of the mountain is amazing.
Review by Jamaal Hardtke5 months ago
Trailhead Inn was an awesome place to stay while visiting Winter Park Resort! The rooms were very nice and very clean, the service was great, breakfast was served each morning, and the Winter Park Shuttle was able to bring me right near the hotel from the base of the mountain with ski equipment and all (I didn't have a car)! There is plenty to do in the downtown area where the hotel is located, and the nightly rate was very reasonable compared to several of the more expensive locations one could stay at the same distance from the mountain or further! I would definitely recommend Trailhead Inn to anyone heading to Winter Park Resort for a ski trip!
Review by Holliday5 months ago
It is a nice hotel, with good breakfast selection, a big and relaxing lobby area. The check-in and check-out process, was easy and hassle free. It was my first time up around that area and we went skiing, it was just an overall good experience and made everything, just less stressful
Review by Artcil Alaezi5 months ago
SnowPak made everything about our trip easy and stress free. I will absolutely book through them again.
Review by Carrigan Penstone5 months ago
First time I used Snowpak and they were fantastic! Reserving the hotel and the life tickets was quick, easy, and had all the information I needed. More importantly, I had a travel/luggage issue that caused us to lose a day on the slopes. Snowpack customer service rep (Shannon) was excellent and helpful; and was able to work with me to get a partial refund for the prepaid tickets where I only was able to use 2 of 3 of the three days.
Review by Astridur5 months ago
Love the updates, love the deals
Can’t wait to use the app again for our next trip
Review by Sciva5 months ago
Excellent deal on lodging and ski passes! Tons cheaper than all other offers I could find! Definitely recommend!