Unfortunately I booked a taxi with sneleentaxi and it was a nightmare.
The taxi should have picked us up at Dusseldorf airport and after one week drove us back there.
Few hours before the pick up I called the driver to the phone number provided to confirm the flight was on time, the driver laughed and said in a very poor English "flight on time taxi on time yes yes".
When we landed I called him to ask where he was and he said he was coming in 10 minutes. After 10 minutes I called him again and he asked us to go from the arrivals where we where to the departures.
We went there and we called him again and once again he said that he was coming in 10 minutes.
He showed up after 45 minutes without apologies or give any explanation.
We were 4 adults and 2 children. He didn't help with luggages, even a 5 months pregnant women and a very old lady carried the bags by themselves; he sat at his place until we finished to put all the luggages inside the taxi.
He spoke and laughed on phone with someone and once he finished he started the engine.
I called the customer service and I asked to have a different driver for the return.
The other driver showed at our place at 4 o'clock in morning of the wrong day.
I called again the customer service to assure a driver was coming to pick us up the correct day. They apologized and gave me 7,50€ of credit to use for my next reservation.
The day of the pick the taxi was not on time. I tried to call the number they gave me but it was the personal number of the first driver who shouted at me, hang up the phone and switched it.
We saw a taxi driving on the street opposite ours, we ran behind it and we discovered it was our taxi but the driver got lost.
Luckily we arrived to the airport on time.
I paid 180 euro for a taxi who drove us from Dusseldorf to Venlo and back.
Next time I'll rent a car or I will use a better and more serious company.
Never more with Sneleentaxi taxi.
Review by Matxalen2 months ago
Everything went as per the plan, very smoothly.I booked the taxi 2 times from Home to Airport and then from Airport to Home both times taxi was there on exact time..As I landed on Schipol, i got message from chauffeur and he waited till i received my luggage and told me where exactly to come.
Experience with (Snel een Taxi) was very nice and made my trip more pleasurable.Since travelling with 4 children it was really helpful !!
Review by Clayjeffery2 months ago
Perfect experience. Easy to book, friendly driver and some free water because of the hot weather. Low prizes.
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