We collate all the best reviews from around the Internet so you can view them in one place
Review by john1 year ago
Staff member at Queenstown branch did not know what she was doing. Took 3 goes to process us. Meanwhile the other girl processed 3 people. Our girl didn’t even say sorry. She was unfriendly and rude.
Also we still haven’t received our bond back. I had to chase it up and the girl on the phone said for some reason it hadn’t been processed. She did it but said it would take another 3 to four days to get refund. Still waiting.
Sourced from Trustpilot
Review by Visitor1 year ago
My expectations of hiring a car are to be simple and straightforward, and in my case, with Snap Rentals, it was. The car I had was fine. I would certainly recommend Snap Rentals to anyone.
Sourced from Trustpilot
Review by Tim1 year ago
Pick up service was very poor. I rang when I was ready to be picked up at 2.05pm. I waited nearly 30 minutes to be collected. By the time all clients were picked up and a patron dropped off at a hotel (???) and I waited in the queue to collect the vehicle it was nearly an hour from the time I rang. Not great.
Sourced from Trustpilot
Review by James Philip1 year ago
Good value and efficient
Sourced from Trustpilot
Review by Pilar1 year ago
Very nice and efficient team! Totally recomendable
Sourced from Trustpilot
Review by Karen1 year ago
Great clean facilities and friendly help if staff
Sourced from Trustpilot
Review by Shelley Buckton1 year ago
Great car, great service, super helpful.
Sourced from Trustpilot
Review by David1 year ago
Far better experience this time than previous dealings.
Great little super economical car as well (hybrid Toyota Aqua)
Hopefully the current location stays for a while!?
Will be back again.
Sourced from Trustpilot
Review by Barbara1 year ago
Very disappointed that their billing process was so opaque that we have ended up paying for the premium location and credit card convenience fee twice - once when first hiring the car and also at pick up
The car was also rather bashed up - the biggest thing being an huge split in the back bumper
Finally there was no spare wheel!
Sourced from Trustpilot
Review by Pavel1 year ago
Service and price was great, just the car was a bit scratched and not completely clean.
Sourced from Trustpilot
Review by Tina1 year ago
No problems or questions from snap staff awesome.
Sourced from Trustpilot
Review by ANDRIES DE1 year ago
Very good service!
Sourced from Trustpilot
Review by ANDREW J1 year ago
Once I found the new place it was short sharp and sweet. Cheep too!
Sourced from Trustpilot
Review by M Barlow1 year ago
Really welcoming, was no hassle what so ever getting to and from the intl airport. Everything was handled promptly, was great will definitely book and recommend this company. Big thumbs up?
Sourced from Trustpilot
Review by Kylie1 year ago
Pick up from the airport is slow, it would be good to get a text back saying how long the expected wait time is, we can then get a coffee or something to eat while we wait.
Sourced from Trustpilot
Review by TRAVIS1 year ago
Perfect! Will use SNAP again.
Sourced from Trustpilot
Review by Robbyn1 year ago
Hassle free good humoured service would definitely use again
Sourced from Trustpilot
Review by Chun Wai1 year ago
This shop have a good services ,but the car have some dirty, because when we get in the car ,have some chips on the car seat
Sourced from Trustpilot
Review by Anne-marie Brook1 year ago
Good deal, shuttle service not as speedy as expected, but otherwise all good!
Sourced from Trustpilot
Review by Jonathan1 year ago
The rental process went smoothly, and the drop off went even better. They quickly picked us up at the airport after we called them upon arrival, and they dropped us back at the airport very quickly right after we turned in the vehicle.
Sourced from Trustpilot
Review by Tim1 year ago
Frequent renter from Snap Rentals and very disappointed to turn up and the car i had booked not available, how was i able to book if it wasnt available? Downgraded instead of upgraded to a vehicle that was dirty and contained ants. Time to find another rental company.
Sourced from Trustpilot
Review by Maria1 year ago
Prompt pick up and drop off at the airport. Unbeatable prices. Genuine smiles. What else would a traveller ask for?
Sourced from Trustpilot
Review by Hiagi1 year ago
Awesome and friendly service. Keep up the good work.
Sourced from Trustpilot
Review by Sheree Menzies1 year ago
Excellent service. Quick and easy. Nice clean car.
Sourced from Trustpilot
Review by Allan Ronald1 year ago
Great and prompt service... would reccomend and use again
