I bought a small pair of fairly expensive end-cutters from snap-on uk - £70 for the cutters + £10 for shipping, I needed high quality cutters that would last and not dull when cutting wire. When the cutters arrived, they had no edge on them, wouldn't cut anything so weren't fit for use.
I phoned snap-on back to return the blunt cutters. They emailed me a return form which I had to fill out and post the cutters back at my own cost. I heard nothing back from snap-on for several weeks, until I eventually found a partial refund in my bank account.
I queried this with customer services because faulty items should be refunded in full, including original postage and return postage according to EU law. But 2 months on, I had had no response from Snap-on. I can't recommend this company and I'll never use them again.
Review by Crecenciana Hoinville5 months ago
I won’t use any other ratchets other than Snap On after having 2 other brands (other tool trucks) fail on me causing physical damage to me. I’ve yet to purchase anything from them that is subpar, and my dealer is top notch, even taking care of warranties on tools I own, but didn’t buy from him. Corporate has been easy to work with when I’ve needed to directly contact them. I have nothing negative to say about the company, my experience has always been positive.
Review by Elzeibak6 months ago
Do not buy snap on tool's over priced and when you need anything replying under warranty it's near on impossible. And the Burnley dealer is a smug wast of time .(Ian Spencer) Best advice is go to halfords and buy halfords advanced tools they still have a life time warranty at a fraction of the price and when you need them replacing under warranty just walk in and they replace them .
Review by Barbski1 year ago
Top notch recommended A+++
Review by Prospectus1 year ago
The kit has most tools I need to keep n my car for auto repair and having tools handy when a family or friend working on something. It's very handy!
Review by Suditu Wheldale1 year ago
Snap on tools are the best tools on planet eart. Best warranty – tools best everything and it’s a pleasure to hold them in your hands
Review by Herakless1 year ago
These are the only tools that we trust in our shop they’re worth every penny work and work and work and more work never fail us
Review by Trudyann Genney10 years ago
Have always used snap-on tools, they are the best.
Snap-on Tools is rated 4.0 based on
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