I like SM Seruya because they are one of very few stores in EU that sell & ship Benefit cosmetics at affordable prices. But that's about it for the good part.
I find it unbelievable that in such a competitive online market, it takes them so long to ship & deliver products within EU.
Placed my order on Thursday, Sep 28th. Got an email on Monday Oct 2nd saying that my order has been shipped. Unfortunately, the order hasn't been shipped and the tracking number I got wasn't working till Friday Oct 6th, which is when the order has actually been shipped. It's deceitful to send an email on Oct 2nd claiming the "order is on it's way" when it hasn't moved till Oct 6th.
This means it took them 6 business days to even send the package which is insane.
Finally, order arrived today October 27th. So basically, one month since it's been ordered.
Order only if you're willing to forget about what you ordered for a month and definitely take tracked shipping.
Review by Lavenia2 years ago
Excellent service and quick delivery hope to deal with you again.
Review by Temeca2 years ago
Placed my order and within an hour I had an email saying it was ready for collection. I hadn't expected it to be ready till the next day
Review by Himavat2 years ago
Very user friendly website, good choices. Would be good if you could choose the store you want to collect from as I was given just the One option.
Review by CuteMichiyo Dybdahl3 years ago
Very competitive price and quick delivery, very satisfied,thankyou.
Review by Running3 years ago
Excellent experience. I ordered 2 Clarins products which were much cheaper than buying on the High Street.
I am very pleased with my order.
Review by Vaughn Williamskhan3 years ago
Prices are very good and delivery always comes in time.
Review by NadrenaKerr3 years ago
Excellent communication from start to finish.
Best price online.
Review by YellowDiggerboy3 years ago
I ordered 2 products from them very early in May 2016. After one month of still not receiving thhese I was sent emails to rate my experience with them. I desperately tried to get in contact with them for a few days via their website and using my account and when I got no response I emailed them from my personal address to no response. I then had to search and find them on fcbk and write a very angry letter asking why no one was replying to me. I finally got someone to reply to me to say they responded to my emails on their website, which basically means that when I log onto my account on their site I had to go searching for replies. Even after three or four very angry emails (and by then concerned fraud was involved), they made no effort to contact me via another route. Anyway, the person on fcbk convinces me to have my order resent to me at no extra cost (though i feel they should have given me a refund for the massive delay and not holding onto their promise of a 15day worldwide delivery). It has been OVER ONE MORE MONTH, and my package is STILL on transit and I have again been emailing them via three routes for two days now with not ONE reply. There are a lot worse ills in this world, I know. This is a classic first world problem. But they need to be held accountable for lack of customer service, terrible attitude, making service promises they failed twice to keep and not replying to a paying customer who is now asking for a refund and getting no reply.
Review by ACody3 years ago
Will buy again from company. Great service!
Review by Icha3 years ago
Lovely product, great price & fast delivery, highly recommend this company
Review by Amanda Feuillette3 years ago
My order came through speedily seeing it was from Gibraltar. Also a lovely surprise, as well, when I found a little sample product in the packaging. Will certainly use again for price & speed.
Review by Jolyane3 years ago
Great quality of service- prices, delivery and online chat. Order was delivered to my address, not to postal office, which was great. Had problem tracking my order, however, but personally for me not a big issue.
Review by Andreta3 years ago
I've been shopping at S.M. Seruya in Gib for 35 years. The in-store personal service is always excellent and I was delighted to find out that they offer mail order. I placed my first order on 19th May and received it on 24th May. It arrived beautifully packaged and presented. This is a brand that you can wholehearted trust.
Review by Srikesh Lobsenz3 years ago
bought 2 products - one came within a reasonable period of time, the other took about 3 weeks for delivery
Review by Elianne3 years ago
first purchase for me. Clarins handcresm very competitively priced. No problems at all. Would definitely recommend.
Review by Com3 years ago
Can only comment on Clarins Super Rich Body Lotion and their Hand Lotion & Foot Lotion set. Both really lovely, and at a great reduction compared to the high street. Even with the 'email me when in stock' option, you have to be so quick to catch the products, as it took me 3 attempts to order these, so I would say if you see them, then order them promptly.
Having said that, once available, the ordering was quick and painless, and the items arrived well packaged, and really promptly as promised.
Have already recommended to 2 of my friends. Will definitely be shopping here again.
Review by Newvey StGeorge3 years ago
Well-package product arrived within estimate.
Review by Pjsw IHarp3 years ago
Absolutely TERRIBLE service. They do not reply to emails, only a 'read receipt' email has been received. They claim to reply when they have not. They have still yet to refund me MY money despite returning the product unused and in the same condition as it was received. (Royal Mail tracked delivery). I do not trust this company. I am now £57 out of pocket and have still yet to hear from them in any other capacity than in response to a trust pilot review.
Review by Yameka3 years ago
My product's came nicely packaged, with a few Clarins tester's. Took a little while to arrive from Gibraltar to Spain, but wouldn't hesitate to order again.
Review by Bridgette3 years ago
Will definitely use the site again. Easy ordering, no problem with delivery and definite savings made.
Review by Med Zdaniuk3 years ago
A brilliant experience buying from S.M.Seruya! Quick replies to queries on email and delivery was received promptly.
I will definitely be buying from here again :-)
Review by SKaza3 years ago
Excellent seller quick deliver will deff buy again
Review by Marzell3 years ago
Really good prices on my Clarins products combined with fast delivery. Thank you
Review by Jannefer Pierlot3 years ago
My husband used this product before and I spent some time looking for exactly this item until I found it here. Great service, fast delivery. Thank you