Really expensive and poor quality tvr. A year out of the warranty and leaked all over my ceiling and wall below. They can’t do anything as it’s out of its measly 2 year warranty for the £90 they cost. Don’t bother by the cheapest on the market - it will probably be better quality
Review by Lienka Derrow6 months ago
Ordered a cast iron radiator with a delivery time between 7-21 days. Radiator was delivered a little over the 21 days a couple of weeks before Christmas partially disassembled which is normal for a heavy cast iron radiator. I noticed straight away that there was no gaskets supplied for the assembly of the radiator. Contacted SMR Bathrooms and was asked to take a picture of all received item and send them over which I did. SMR then contacted the supplier who said there would be no gaskets until after new year which to me was unacceptable having no heating in our living room throughout the Christmas holidays. I said I would need to return the radiator as it no use to me without he gaskets. After me saying this the gaskets somehow became available again and were delivered a week after the radiator arrived.
I started to assemble the radiator when at the very last section I discovered that there was also a connector missing. This should have been noted with the pictures that I had previously emailed in. Tried calling SMR again but got a message saying the office will be closed till after the new year. This left me with no option but to plumb in the radiator one section short in order to have a functioning living room for Christmas and New Year.
After new year I contacted SMR again with my new issue and explained I will now need a new connector and this will require me to drain and plumb in the radiator again with the new section added which will also require me to drill more holes in my hardwood floor to relocate the pipework in the final position.
As all of these problems would have been avoided if someone had checked the order before shipment I assumed there would have been a discount applied to my account but I'm told there will be no discount as SMR wouldn't have advised me to plumb in the radiator until the final connector was received (I only received the connecter on the 11th January) meaning the advise was to not have a functioning living room in my house throughout the festive period. With a young family this was not an option for me.
This experience would have been a one star rating had it not been for the good customer services I received during this problem with prompt email and phone call replies keeping me updated on what was getting done.
Review by Khamaryn7 months ago
Quick, easy to deal with, reasonable returns policy, helpful.
Review by Gamletrap8 months ago
The website was easy to navigate and track down exactly what I wanted. The girl on the phone was helpful with my order and the next day delivery allowed me to plan my work. The prices were lower than their competitors and there wasn’t a hefty delivery charge. I would recommend SMR Bathrooms. Kevin
Review by AmandaE Patzel8 months ago
What excellent service. Item delivered in less than 24 hours and is exactly what I needed.
Review by Cappello9 months ago
Competitive pricing, clear website and fast delivery
Review by Squizz11 months ago
Good value radiator, works well
Review by Sdragoon1 year ago
The website seemed well organised and easy to use. However, when I mistakenly put 2 of one item in my "basket", it took 3 attempts to correct the quantity of the item to 1. Then, when I checked out and paid ( stupidly without checking the maths first ! ) I was charged for 2 of the items. Although 2 of the item were delivery, it is annoying to have to keep one in stock on the chance that I may be able to use it in future. Also why oh why con we not get radiator valves singly so that we can use an angled thermostatic valve with a straight lockshield valve when installing an dual fuel towel rail with pipes rising through the floor ? As things are, we have to buy a pair of angled valves plus a pair of straight valves which is a waste of money (and resources) and increases our stock-holding of redundant valves (the un-needed valve from each pair bought).
Review by Jaroslav Kazi1 year ago
Very helpful, and good customer service
Review by Arkeos1 year ago
Your company was recommended to me by the builders merchant on Acre Lane, Brixton. Praise indeed. Your chap on the phone was knowledgeable and polite. I was comfortable in dealing with him.
Review by Insuredforadayyay Kerzhner1 year ago
Liam was excellent to work with and very efficient!
Review by Sudev1 year ago
Great products and service
Review by Bafford Mithun2 years ago
The radiator arrived the next day in an allocated afternoon time slot.
Fitted the next day and looks good.
Review by Avree2 years ago
The plumber is due to fit the bathroom dual heater radiator tomorrow.
It looks good quality etc and I'm happy with it and the additional accessories etc. The reason of my 3 Star rating is all down to delivery. The TRV, Dual fuel element, and accessories came via DPD and they sent me a txt with an hour window for delivery. However, the main radiator was delivered on a separate day - and there was no time allocation - ie from 9am till 6pm. This means overall I've had to take a lot of time off work waiting for the delivery. It's a shame as there is technology out there to make the customer more informed. Maybe they should look at this - as waiting in ALL day for a delivery is very frustrating.
Review by NicAndrea2 years ago
Helpful and prompt service
Review by Hongduc2 years ago
Lovely radiator. Very fast delivery
Review by Stamping2 years ago
Used them before and will have no hesitation using them again
Review by LJohansson2 years ago
No problems with order, delivery or cost.
Review by VanLan Olise2 years ago
As the title says, staff (Nick) very helpful and sorted out my purchase efficiently with delivery as promised and on time. The showroom has examples of various column radiators in all price ranges and is well worth seeing just to understand the differences and options. We will use again.
Review by Dalyd2 years ago
Delivered straight away, good quality shower rail.
Review by Motco Abhi2 years ago
Very fast and efficient
Review by Kprim2 years ago
Good quality product and good customer service.
Review by Ythfdf2 years ago
Very good product, easy to use website, competitive price and delivered as arranged.
Review by Silklover2 years ago
Communications were excellent. The shower curtain rail is good quality.
Review by ToBeke McKen2 years ago
From start to finish, this company helped me purchase the correct equipment to complete my sister's wet room and helped with paperwork required for VAT exemption. Delivery was free and made the next day to order being placed.