I love their service! I used to use Smith Thompson when I lived in Dallas, and now using them here in San Antonio. Always a low price with fantastic service. Fortunately, in over 3 years of service, I've never had situation where alarm went off so no real life experience with their monitoring speed. However, setting up was easy. Their installation fees were reasonable (forgot that had a new door with no sensors), and no one beats their monthly monitoring fee. I highly recommend them.
Review by Sandrahaynecustomer2 months ago
Never had an issue with the service. They call promptly to check when my alarm goes off and are helpful when I need to change a setting. The Pest service hasn't let me down either. They uphold their warranty.
Review by Winvad Boerdonk2 months ago
Wow - not sure they could have been more helpful or responsive. No contract terms too. Easy to schedule an appointment and they arrived on time as well. System was explained and questions answered. Thanks!!
Review by Customermggmale3 months ago
Great company! Super responsive! They provide professional service at a very reasonable price. I have been using their service for about a year, and never had any issue with the service. When the alarm goes off, they always call promptly to check. I am very pleased with their service.
Review by Teresa Nichols3 months ago
Smith Thompson made my first time home security set up process smooth and painless. They worked with my schedule, helped me understand the process and described the options available to ensure the level of comfort I needed to know that my home is secure.
Review by Ahdemar3 months ago
Wow. Just wow. I had an excellent experience in getting an existing alarm set up with this company. The initial phone call and quote was a breeze and when the technician arrived, he stayed true to the quote and got me fixed up quickly. The technician was on time and knowledgeable and the monthly fees beat anyone around. I highly recommend this company!
Review by Pilky Tshidibi3 months ago
We recently purchased a new home. The company that installed the alarm system was very expensive for monitoring services so I contacted Smith Thompson. It was a great decision. The sales person on the phone was able to determine that they could monitor my system. The technician that came for the installation was exceptional. He totally checked out the system to ensure it was working and then gave us a very clear walk through on how to use the system and set up its features. I would recommend Smith Thompson to anyone needing alarm monitoring services.
Review by Miatha3 months ago
We have really enjoyed Smith Thompson Security over the past few months. Customer service has been great, the installation process was seamless, and we have referred our friends and family. Cost is much more efficient with SMith Thompson compared to other alarm systems. And they are very dependable. Definitely recommend.
Review by Py3 months ago
We are so impressed with Smith Thompson! We have been with ADT for 5 years and the price just kept going up and up each year. Once we learned that ST would monitor our home and could use the same equipment we already had installed from the other company, we were sold.... especially at such a low price! We are paying less than a third of what we paid at the other company but no contract and price will not change. ST came and installed within 10 minutes and we have been so happy we made the switch ever since:)!!!
Review by Tarolyn4 months ago
Smith Thompson Entire team deserves 10 Stars.
Easy to work with
No Long Term Contracts.
Friendly customer service.
Review by AThomas4 months ago
Wow, Smith Thompson Home Security is the absolute best! Fast call response, price, communication and customer service. These guys Rock when it comes to security. Keep up the good work Smith Thompson!
Review by Yourock4 months ago
The team and their services have both been great so far. The installer came within the window that they mentioned, and he called ahead when he was on his way. He was very quick with his setup work and he showed me how everything worked. He didn't even mind when I asked a dozen questions! He told me about some other things I could purchase but was absolutely NOT pushy at all when I said 'no'. And when we accidentally set off the alarm, the woman who called to see what happened was as nice as can be! They are very affordable and they don't lock you into a crazy contract either. Highly recommend!
Review by Marisola Or4 months ago
We were looking for a home security system and were told by several friends and family members that Smith Thompson, the family-owned company out of Plano, was the one to go with. We called and someone was out within a few days. He was at our home for about 30 minutes to set things up [there was an existing system] and he was very thorough and nice. I would recommend these guys to anyone.
Review by Ramudhi4 months ago
Smith Thompson is the only company out there that does not make you sign a contract for your home alarm security service. They only charge you a one time fee of $89 for the wireless transmitter device that they install--so you don't have to have a land line to have the service through them. I think I am paying only $16.99/month. No other equipment needed. This is what I like about Smith Thompson.
Review by Shamayla4 months ago
I am totally pleased with your company. Thank you Shawn for having great customer service and knowledge of my system. He answered all of my questions and walked us through all of the settings.
It's also great that we have NO CONTRACT & LOW PAYMENTS!!
I will refer my friends and family.
Review by MarkB Esquerdeiro4 months ago
I have nothing negative to say about Smith Thompson so far. Best prices that I could find, NO contract, and when I called to inquire about setting up service they had someone out within the hour. Great customer service and I feel much safer in my home now.
Review by Skincla4 months ago
This company is top notch. Our tech was knowledgeable and professional. Very good and highly recommend!
Review by Onibipo4 months ago
Friends and family of ours referred us to Smith Thompson, but we had locked ourselves into a 3-year more expensive contract with a competitor. The competitor reduced our bill and we decided to wait the remaining 16 months to avoid the hefty penalty. However, when the time came, we made the switch. The installation was quick yet thorough. We are beyond satisfied with the services Smith Thompson provides. We have and will continue to recommend Smith Thompson going forward. They were definitely worth the wait!
Review by Madhubabu5 months ago
We had a very professional and knowledgeable technician install a wireless alarm over our existing outdated system. He was great in helping us get the proper permits needed from our city. Would highly recommend.
Review by Customerrosa5 months ago
I am so happy that I chose Smith Thompson Home Security. Their prices are so affordable and competitors can't be beat. The setup was so easy and fast. There's also no contract with them and they give you one free month if you pay for the year. Smith Thompson is a great company and I highly recommend them!
Review by ShirleyT Panetta5 months ago
We are very pleased with the recommendation we got to choose Smith Thompson as our alarm monitoring company. Our initial conversation convinced me 100% that this was the company for us: no pressure just friendly information and Kevin was very professional in going through the know-hows and hands on instructions... will definitely recommend Smith Thompson to my firmada and relatives.
Thanks Smith Thompson
Review by Fabiuscm5 months ago
From the get go this was an amazing experience! From setting up installation to the technician. I was able to get the instillation within a couple of days of calling and the technician was in an out within an hour. Gary went over everything with me in detail and answered any questions I had. I added on the app as well. Not to mention the price all of this just for $23 a month and no Contract. I highly recommend this company!!
Review by Margmarisa5 months ago
You can trust Smith Thompson with your security needs! So professional! I would use them again and recommend them to friends and family.
Review by Webster Digra5 months ago
I was previously with a competitor home security company for years and finally took the leap and changed. I don’t know why it took me so long! The transition was so easy and the technician was prompt and pleasant to work with. And it’s a bonus that the rates are more competitive. I appreciate the ease of the change!
Review by Splashm5 months ago
I’ve had Smith Thompson's Home Security for a few years now, never encountered any problems. Great customer service, with a caring and courteous voice on the line whenever I accidentally set off the alarm. Which triggers a call from the monitoring center with a response time that is second to none. A very fair and comfortable price for an excellent service. Also payments are quarterly rather than monthly, which is another added convenience. Solid, economical, and highly recommended security – thanks!!!