We decided to go with Smith Thompson after considering a variety of home security companies. Their install process was cheap and professional and their monthly monitoring fees are extremely reasonable compared to the competition.
Review by Adkhalimova Vargas1 month ago
Love this alarm company and the ease/convenience of the mobile app! It's really simple to use and gives me the feeling that I'm safe. Haven't had any troubles with this company so far!
Review by TMcN1 month ago
What a great change! I switched over and am so much happier with Smith Thompson Home Security. Before, I was getting ripped off. I wish I knew earlier what I know now. They are the best. From sales, to installation and service, they rock. Love this company!
Review by Adaley2 months ago
After thorough research, we have chosen Smith Thompson Home Security for monitoring and we are happy with their service for more than two years now. They have communicated their services clearly with no hidden costs or false promises. The technician was able to hook up the system with the existing keypad and wiring in my house saving us a lot of money right from the installation. They have been very prompt when we accidentally opened doors and that makes us feel more secure. We know we are in good hands. Highly recommend!
Review by Nikkla3 months ago
After research and a few friend referrals, we chose Smith Thompson after our recent move. The install tech was very helpful(ADT was previously wired), and the install was quick and painless. I've only had to call a few times, and I appreciate being able to speak with someone local and not an answering service. We've had the service now for 6 months and love it. The price can't be beat either. I would recommend them for anyone looking for a good reliable security system. Thank you!
Review by ThinkTwice3 months ago
I researched a lot before choosing a security company. Smith Thompson has the best prices by far. We also loved the representative who came out to install - very friendly and competent. You can tell when someone likes their job and company and it definitely seemed that way with Smith Thompson. Would recommend to anyone.
Review by Redhanded Trajnowicz3 months ago
My experience with Smith Thompson has been unbelievable. Everything from low price with no contract to wonderful customer service. I would highly recommend them.
Review by Qirong Faatih3 months ago
I had another home security company for 35 years, they kept going up up , until I met SMITH THOMPSON. I scheduled an appointment (at my convenience) a skilled technician came out did the job, i was so pleased , everything works "GREAT"
For the money , the excellent service , you just can't beat it !
Thanks Smith Thompson, marion
Review by Mggaf3 months ago
We are a new family in the area and wanted to protect our home. We used ADT for more than 10 years, but wanted a personalized service. Found Smith Thompson Security is a local company with really good reviews and they took care of us as soon as possible. The installation process was a breeze, our technician was very knowable and explained easily how the system work.
Thanks Smith Thompson Home Security for making our home secure.
Review by Azerie4 months ago
Smith Thompson is great! I was referred by family friend. The scheduling was easy and quick, no contract which is great. Our technician came and got it done very quickly and then took the time to explain everything!
Review by Sreenivasu4 months ago
I have had excellent service from Smith Thompson home security. The customer service is really good. They are always available. The installation process was easy. I would highly recommend using this service.
Review by Tingbao4 months ago
Super happy with my new security company, Smith Thompson! I was referred to them by a friend. The tech who did my install was friendly and professional, and you just can NOT beat their monthly price!
Review by Yoboue5 months ago
We recently signed up with Smith Thompson Home Security. The technician was great and very patient with all my questions. They have great reviews and now I see why. Thank you for making our home feel more secure.
Review by Mrs Sadler5 months ago
I love Smith Thompson. They are honest, accurate, super responsive, reasonable and fair. I would encourage everything to give them a call.
I'd not work with anyone else.
Bob Garrett - Carrollton
Review by Safha Anindiya5 months ago
This company does an excellent job. I would highly recommend their security service. They are really easy to work with and it is nice to know they are overlooking my security system.
Review by Larc Vegito5 months ago
I love their service! I used to use Smith Thompson when I lived in Dallas, and now using them here in San Antonio. Always a low price with fantastic service. Fortunately, in over 3 years of service, I've never had situation where alarm went off so no real life experience with their monitoring speed. However, setting up was easy. Their installation fees were reasonable (forgot that had a new door with no sensors), and no one beats their monthly monitoring fee. I highly recommend them.
Review by DavidRodgers Faleapa5 months ago
Great pricing and no-gimmick service! We went with home monitoring and mobile app service and the installation pro was very quick and courteous. He did not try to upsell, but instead explained the pros and cons of all options for our requirements. We'll definitely be looking into other Smith Thompson services after our positive home alarm experience.
Review by Klm6 months ago
I had been with ADT the previous 4 years, and service kept getting worse, while price went up. I changed over to Smith Thompson and have been very impressed. The Technician kept their word and gave me a call 30 minutes before arriving at my house. He was very friendly and knowledgeable. Things were installed quickly at a very affordable rate! I am very happy with the move.
Review by Sandrahaynecustomer6 months ago
Never had an issue with the service. They call promptly to check when my alarm goes off and are helpful when I need to change a setting. The Pest service hasn't let me down either. They uphold their warranty.
Review by Winvad Boerdonk6 months ago
Wow - not sure they could have been more helpful or responsive. No contract terms too. Easy to schedule an appointment and they arrived on time as well. System was explained and questions answered. Thanks!!
Review by Customermggmale7 months ago
Great company! Super responsive! They provide professional service at a very reasonable price. I have been using their service for about a year, and never had any issue with the service. When the alarm goes off, they always call promptly to check. I am very pleased with their service.
Review by Teresa Nichols7 months ago
Smith Thompson made my first time home security set up process smooth and painless. They worked with my schedule, helped me understand the process and described the options available to ensure the level of comfort I needed to know that my home is secure.
Review by Ahdemar7 months ago
Wow. Just wow. I had an excellent experience in getting an existing alarm set up with this company. The initial phone call and quote was a breeze and when the technician arrived, he stayed true to the quote and got me fixed up quickly. The technician was on time and knowledgeable and the monthly fees beat anyone around. I highly recommend this company!
Review by Pilky Tshidibi7 months ago
We recently purchased a new home. The company that installed the alarm system was very expensive for monitoring services so I contacted Smith Thompson. It was a great decision. The sales person on the phone was able to determine that they could monitor my system. The technician that came for the installation was exceptional. He totally checked out the system to ensure it was working and then gave us a very clear walk through on how to use the system and set up its features. I would recommend Smith Thompson to anyone needing alarm monitoring services.
Review by Miatha7 months ago
We have really enjoyed Smith Thompson Security over the past few months. Customer service has been great, the installation process was seamless, and we have referred our friends and family. Cost is much more efficient with SMith Thompson compared to other alarm systems. And they are very dependable. Definitely recommend.