They’re out of business now I think but they had accepted payment for an order which never arrived. MasterCard reimbursed me, thankfully.
Review by Negar Coffell2 years ago
Sofa ordered on 1st April 2017. was told it would be 12-14 weeks. At 12 weeks we contacted them and they said it wasn't ready and they would contact us about delivery. now 14 weeks and after not answering the phone on numerous occasions we decided to visit the Belfast store -Closed. Notice to say to contact Omagh banch. Guess what, not answering their calls again. £800 gone.
If you are reading this message DO NOT ORDER FROM SMITHS FURNITURE!!!!!
Review by Nicholsons2 years ago
Ordered my suite on 11 March 2017 and after trying to contact them by phone my hubby drove to their Belfast Store-The Shop was Empty no furniture in store !! No Sign to inform customers of how to get their furniture!! Where is my suite and my £700 deposit that I paid Smiths Furniture ????
Review by HCElford2 years ago
smiths have gone bust insolvency notice in omagh gazette creditors meeting in arthur st belfast on 27/07 2017 hope this helps as i was one of the mugs who ordered a leather chair from them in january 2917 and like everyone else was fobbed off with lies
Review by Penpa Kongstad2 years ago
I wouldn't use Smiths for furniture again. I was told 16 weeks until delivery when we ordered our sofa, however, we've waited 6 months and still not received it. You usually have to call up 30 times before you get an answer and one of the phone numbers for their store has gone out of use which is quite worrying.
Their latest update said they've delivered the sofa already, when clearly they hadn't. Now they are having to check warehouses etc to actually locate the sofa.
The sofa could arrive and be the greatest sofa ever, however, until we actually receive it who knows??
Review by Silverkoy Rogates2 years ago
We have been waiting 12 weeks on a sofa which we were told would be here in 5-6 we haven't had any update and can't get any answer on the Omagh number or Belfast one as it is dead, and the Belfast shop has closed down. We've paid 750 deposit and it looks like we aren't getting our sofa or money as we can't even get in contact with the company. Absolutely disgusting company and people!!
Review by AlexRohin Vaccarelli2 years ago
So happy with my new table great service and very reasonable prices wouldn't hesitate to buy from here again!
Review by Caliesha2 years ago
I bought a leather suite of smiths in October 2015 and after a year the colour started to come out of the suite. I have been fighting with smiths or the past six months, and was finally able to get the chair fixed but now it is discoloured in another part of the suite. Rang them two weeks ago and they sad they would get back to me and I've just learnt today that they are gone. £2000 wasted on what I thought was a leather suite, very disappointed customer.
Review by Mzero2 years ago
Terrible customer service. I ordered a nest of tables, a couple of months later it still wasn't delivered and they couldn't tell me when it would be delivered. I had to get a refund. I decided as it was a local company I would give them another chance and ordered a table. Same thing. 9 weeks later they couldn't tell me when it would be delivered. I asked for a refund. Still waiting on refund. Looks like I will have to go to small claims court. Impossible to get someone to answer phone. My advice is to avoid this shop. I was able to get the items delivered by another company within 2 weeks.
Review by Bobeel2 years ago
We bought the Apollo dining set at a great price. Delivered on time for xmas and we're really happy with the superb quality. Thanks for everything guys! Happy new year!
Review by Lerich2 years ago
I purchased the Apollo table and chairs which is great quality and the price was surprising as it looks even more expensive than the price I paid. I also bought the livingstone suite which I am extremely happy with. The service in the shop was fantastic and delivery was very prompt.
Review by Hrucha2 years ago
My experience purchasing furniture with Smiths was an enjoyable one.
The quality of product bought was matched with the quality of service both in shop and with delivery and assembly of the furniture.
Review by Shemmo Kulandairaj2 years ago
I must say, dealing with Smiths has been a dream. I live in rural County Tyrone and order a new suite of furniture with them. Delivery was estimated at 3-4 weeks due to the finest leather sofa being shipped from Italy. And the suite arrived 4 weeks later on the dot.
I have bad knees so asked them to move my old settee,.... they did that too!
What a joy to behold.
Review by Vegasyarn Foultier2 years ago
I had a lovely experience whilst picking out a new sofa at Smiths Furniture Store. The staff are lovely and extremely helpful and there are a great selection of products. The sofa arrived in the time that I was told it would and is great quality and really comfortable. Would definitely return to Smiths
Review by Samindra Nordermoen2 years ago
Bought a leather suite of furniture from the omagh store. The armchair padding went all flat n the leather is all loose n saggy on it. The leather has faded on the arm's n where u'r head rests. Very disappointed especially when I paid almost £3.000 for it.
Review by JudyTidwell3 years ago
So pleased with my Chicago corner sofa - Amazing deal, fast delivery and great customer service. The product is so comfortable and i would highly recommend both the shop and the product. :-)
Review by Ilikat3 years ago
We're very pleased with our new dining table from smiths, good staff and great service. We'll be back!
Review by Schnakers3 years ago
I purchased the Simba mattress, I got this within the week. Great service and fab product. Very Pleased
Review by MartinsGualter Cunniffe3 years ago
Bought a 3 seater leather sofa, really happy with the quality and price, great service and helpful staff.
Review by Fowaz3 years ago
Delighted with my beautiful dining table. Great service.
Review by McGeer3 years ago
Friendly and welcoming staff with a great choice off sofas and furnishings
Review by Bafford Derrow3 years ago
Can't fault the service and the sideboard looks great in situ.
Review by Derine3 years ago
Local shop advised me item I was asking about only available on line . I sent an email to the company from website asking one question about the colour of the item and didn't get a response and that was a week ago. I've ordered the item and hoping the colour is suitable for me when it arrives.
Review by Caroleannie3 years ago
We purchased a Patna Sideboard from the Belfast store and cannot speak highly enough of the sales girl who assisted us. If you're looking for that personal touch and assistance with furnishing your home, try Smiths! Delivery was on time, and the delivery team were very helpful and courteous. Oh, and the sideboard looks just perfect in it's new home!