I paid for a 3 year plan with new equipment with Smith. After my contract was over I tried to contact them to renegotiate. I wasn’t able to get in contact, so I went back to ADT. I just had their service people here, and discovered that the window sensors that I have been paying for, for 3 years, were never installed. I would give them a minus rating if it were available. Apparently, you can’t even trust your security company!!
Review by Nazza Leverne2 years ago
It's a mistake going with Smith Monitoring. I ahev too many false alarms.
Their service is awful.
Review by Jenerator2 years ago
Amazing job! Central Security Group! Great security system, excellent price and fantastic service from Sean at Central Security Group-Nationwide INC!
Review by Dominant3 years ago
I called Smith, they said: $17.95 using my equip. then they changed it to $24.95 during the install. The final price is almost $40.00 and it took them 12 days to get back to finish and that was after several calls. Now, the system is still beeping and I can't get them back.
I will be notifying BBB and the FTC.
Review by Taoh3 years ago
David Lee was awesome. He explained everything to me thoroughly. He was professional and courtesy. Great guy! Thanks David!!!! I now feel safe and secure in my home!!!
Review by Raymondeo3 years ago
Mark was awesome, the service was completed on time, He explained all the features with a lot patience. He displays a commitment to excellence making sure we were happy with the service.
we are excited to start using the system.
Review by Teej3 years ago
Chris did an awesome job very knowledgeable and explain in detail how the system worked and made sure I was comfortable with everything before the job was completed.
Review by Dunira3 years ago
Jose was prompt, provided great service and explained in detail all steps of the operation of our new alarm system.
Review by Kinsy3 years ago
Setting up home protection was an easy process with Smith Monitoring and our technician, David Lee was extremely friendly and helpful! I will recommend Smith Monitoring to all my friends and family.
Review by Gared3 years ago
Jesse was on time, courteous and answered all my questions. He was also extremely upfront and honest about the things i did and didnt need to protect my home. Thank you Jesse for getting me secured!
Review by RicoZ3 years ago
Called for security spoke with a rep about service n installation. Setup immediately. David Lee was the tech that did the install. I couldn't have asked for a more professional, friendly and knowledgable person than David Lee. He answered all of my questions effortlessly. I would recommend this company to anyone!! Rick👍
Review by Sundee3 years ago
David Lee was very straightforward, and helped us make an informed decision. I highly recommend Smith Monitoring.
Review by Farzand Kanters3 years ago
My tech Robert gets 5 stars! He was very helpful explains everything to me and very professional! Thank you Robert for all your hard work!
Review by Koesha3 years ago
Chris was prompt, courteous, friendly and helpful. He was knowledgeable and did an excellent job. I feel like he went above and beyond with this installation job and I can easily recommend his work to anyone. Thank you!
Review by Rocker Rebell3 years ago
Great work and great installer.
Review by Fasmin3 years ago
Tech explained everything well and was very friendly. Took care of all our questions
Review by Shibbychiz Baccin3 years ago
tech was very informative and knowledgeable about the product and services. very polite attitude. very east to talk to. Would recommend Smith Security to anyone.
Review by Saddique3 years ago
Joe was absolutely awesome!!! Very through and explained everything to us. So grateful for the outstanding customer service!
Review by Boardmans3 years ago
Smooth, informative installation process. House has a lot of windows, but they were all covered thanks to the various offers at no extra charge. Installer was patient, courteous, and friendly with my mother-in-law who struggles a little with technology. I was pleased with the results.
Review by Ekwid3 years ago
The installation was quick, they know what there doing you just got to trust them. Really would recommend them to anybody that wants a house system
Review by Korrinn3 years ago
Thorough and courteous. Two thumbs up.
Review by Basat3 years ago
Do not sign a 3yr agreement with this comapny, whatever they tell you. They do not provide the level of service they say they will provide.
Review by GorS Chabek3 years ago
Great Tech (Mark Bryant) very professional. Installation looks great and worked the first time. Mark took his time reviewing system with us. Very knowledgeable about all aspects of system and App's. I have had several tech come to my home and most of the time I know more about what they are doing than them or they just don't look the part. It was great to finally have a tech that presented himself very well and knows what he is doing and takes pride in his work.
Great Job Mark
The Melancon Family
Review by Weldo3 years ago
They have excellent costumer service, did the job with perfection, and did the job fast. I would recommend them to everyone.
Review by Baydu3 years ago
So far, so good... Thanks to Sam, the customer service rep that provided me with outstanding customer service. Akeem came to my home as scheduled, he was very professional and thorough. I'm very pleased with the installation. Akeem and Sam are a great asset to your company. GREAT JOB!