I lost out on 2 books from this company. I ordered 3 and only got one. They ignored all my communications. Wowcher honoured the vouchers so I ordered from Colorland. Smiley Hippo was always good but in the end was total rubbish. I had to learn how to use the colorland technology. And now that particular style of A4 book is not on offer on Wowcher.
Review by Druka3 months ago
Was really saddened to hear that this company has closed. Had my 2018 photobook ready to go. Have had the pleasure of creating 7 photo books.
I loved the different styles fun and funky my favourite. Customer services always helped my technophobe self. Will be sadly missed.
Review by Johnyweth4 months ago
Ordered my book in December but have not received it. Could not get in touch with them as even their phone number is no longer connected. How were they allowed to still take new orders when they were going out of business?
Review by Siak5 months ago
Does anyone know whether 2nprint at the sam3 address have also gone out of business?
I have two Smiley Hippo gift cards and I am definitely not smiling!
Any help appreciated as to how to get compensation.
Review by Caloma5 months ago
Well, where do I start. Smiley Hippo were previously really good. I have had 3 books made without any issues. My wife spent hours on the A4 book weeks before Christmas. We received an email stating that due to the high demand, we will do our upmost for you to have it at Xmas. They also sent a £10 gift voucher as a sweetener. It never arrived and now reading between the lines they have gone bust. I have contacted Wowcher who have been very understanding so hopefully get a refund.
Review by Farzam5 months ago
After finding out this company has went out of business, an order i placed in November has been sent to me. I got a card from the post office advising a parcel need £3 postage to get delivered! I went to sorting office and paid the money to be handed my photo book! No postage was on it at all, just my address.
Hopefully some of yous guys get yr orders too. I still have another book outstanding but at least one has arrived. I am now using colorland. They are okay but not the quality of smiley hippo.
Review by Kallutla5 months ago
Like everyone else I ordered a photobook in December which I never received. I’d spent hours setting out the pages and working out which photos to place where - and couldn’t face having to do it again with another company. But then, I had a brainwave... because I’d downloaded the (Un)SmileyHippo software to my PC, I logged into my account, did a screenshot of every page & pasted them into a word document. I then bought a voucher for Colorland through Living Social and it only took me two or three hours to create a new book as I already had the layout of every page & just replicated them. The Colorland book arrived today and am pleased with it. V impressed with Living Social too - they refunded the cost of the Hippo voucher and also credited the postage to my Living Social account.
Review by ReviewsForYouUK Kosted6 months ago
I placed an order with this company in November and have not yet received my order I have called the number continually and sent numerous emails and nothing
Review by Babaska6 months ago
Smiley Hippo doesn't even deserve a 1 star rating...aweful experience. Spent hours creating a calendar as a gift for Christmas only to never receive it! Woucher refunded my money back but in the end I still lost the delivery payment. Scam never order from this company. God knows how many people have been out left out of pocket. I hope watchdog hear of this.
Review by Djamila6 months ago
so sorry to hear they have gone out of business had a book about a year ago and was really pleased with this so ordered another this year what a same I will not get it.
Review by Ksea6 months ago
Awful service brought 5 photo calendars from wowcher was not able to make 5 individual ones they all had to be the same.
After ordering them on the 15th December I still have not received them my online account says in production. I have sent countless emails and phoned with no answer.
Spent over £40 and still have nothing to show.
Review by Berlinerin6 months ago
IF I COULD LEAVE NO STARS I WOULD - THEY DON'T DESERVE ANY.
Bought a calendar on 3rd December as a Christmas present and despite several emails I am still waiting. It is now 4th February! The telephone number is unmanned. There is either no answer or it is permanently engaged - which I believe is probably other unhappy customers trying to chase up their orders.
Steer clear of this company. Do not buy from them. SERVICE IS NON EXISTENT AND SADLY SO IS THE PRODUCT.
Review by Madlinedancer6 months ago
Well thats 8 days of my life wasted making 3 photobooks. Ratbags didnt take my money until after they knew they were going down the pan. Any clever person reading this know how to get the made-up books on my PC transferred to another manufacturer then Im listening...think most people here would like to know if it can be done.
Review by Raisner6 months ago
Same as everyone else have used in past and have been fine. Now had no xmas presents for relatives, wasted time etc... Wowcher said didn't think gone bust and have emailed for me - not holding my breath!
Review by Marieanna6 months ago
Does anyone know what official body/organisation in UK we can report/complaint about this fraudster company, which scammed us all?...
Ordered a Photobook on 24/12. Over a month has past already, and I still haven’t received the order.
No responses to my repeated emails.
Do not ever order from Smiley Hippo!..
Review by Hemita Vankan6 months ago
After reading the reviews of the above company, I felt people should have the opportunity to read and hopefully understand that yes, not getting your photo book order(s) is terrible, out of order, paid money for items not received and unable to contact anyone at said company is disappointing, a disaster etc etc.... Now! please consider the staff, who are hardworking, care about their jobs/work that they do had NO idea what was going on and were just told not to turn up to work (full stop). They are UNEMPLOYED!!!!!!
Review by Yumm6 months ago
Never had any intention of supplying memorial book that took hours to create
Hope they rot in hell
Review by HostSailor6 months ago
I ordered 5 calendars beginning of December. No replies to emails no answer of phone calls. Then found a number on a forum, tel:01603%20408153 and MARK answered. He said company had a lot of people of sick so had a backlog of work. I then RECEIVED an EMAIL from them stating the same thing. Adding that my calendars had been printed and would be sent out soon. That was 3 weeks ago and still no Calendars!!! Have since found out thru reading posts that they have shut down. Money rubbing CaNTS
Review by JFarmer6 months ago
Ordered photobook in November through Wowcher and ordered extra upgrade through Smiley Hippo, hoped to receive it for Christmas, but got an email from them saying be patient and money off coupon for future orders. No photobook received by 22nd January, so contacted Wowcher who refunded my money immediately. Very disappointed as photobook took long time to do. See their site is still open even though I have read comments saying they have had Bailiffs in.
Review by Mayonnaise7 months ago
as previous posts indicate, if I could give 0 stars I would.
I purchased 3 wowcher codes to make personalised calanders for Christmas. only 2 of the codes would work. I contacted smiley hippo via email and phone with no luck! 3 weeks on still no calanders that I managed to pay for and order WITH DELIVERY ON TOP! still no response with regards to the non working voucher code. this company is a joke! AVOID!!!
Review by Finnola7 months ago
Ordered 3 x photobooks by the end of November and still didn't receive. Woucher refunded the money back, but I've paid £7.95 delivery for each book + £12 extra for additional pages. So I lost £36 + 1 week of my expensive time while creating these photobooks....horrible experience!!! If they closed down - at least finish with old orders and dont take the new ones like you did!!!!!
Review by Shellsis7 months ago
Awful customer service and no product
I wish so much that I had checked Trustpilot before ordering through this company. Everything the negative reviews say are accurate. This company do not stick to the delivery times, they send generic emails back to you when you query things, they have now shut down their phone lines until after Christmas (not that anyone ever answered anyway) and my product is apparently still in production 20 days after ordering. My gift was for a secret santa and so I ended up having to buy another gift so they had something. I ordered in plenty of time and I am so very disappointed in every experience I have had with this company. Do not order with them, find someone else. Just like me and lots of other people, you will most likely regret it if you don't.
Review by Mathisen7 months ago
Ordered 2 albums in early October, no response to our emails asking where they are. We had same problem with this company earlier this year. Terrible service which is a shame as the product is good. Will not be using them again. Would suggest others avoid also.
Review by Evalyn Belchev7 months ago
I only came on to the site by chance, as I had ordered a calendar through Living Social. The code would not work so I asked for my money to be refunded. I then purchased the calendar direct through Smiley Hippo. I am still waiting. I have been online several times to check the status and it is still saying 'in production'. I am so annoyed. I am fed up of being scammed and I will no longer be using these discount websites as they do not do what they promise. In addition to this. although the payments are made to them directly, they take no responsibility and never want to return your money. If I hadn't decided to check out the reviews I would never have known that the company had closed down. I suppose I have to kiss goodbye to my money. It's absolutely disgusting.
Review by Amalle7 months ago
I only wish there was an option for 0 or minus stars. This company is appalling. I ordered calendars through wowcher for smiley hippo as Christmas presents. These have still not been received and ibhave tried to contact them many times and either the phone has not been answered or had been fobbed off by the chat thing