Smileworks Liverpool Reviews

I’ve been going to smileworks for a couple of years now Mj is amazing she is a very friendly , professional, informative and genuine lady. I’m very happy with my treatments.

I went to Hannah for the first time yesterday for a peel and again another friendly professional lady so easy to talk too .

I would definitely recommend them to anyone wanting to freshen up their appearance and feel younger , overall a lovely team of people five star treatment all the way .

I went to Smileworks for the first time yesterday and will be making this my go to dentist now. The amount of information given to me was wonderful and I really understood what was going on and what had to happen next. I am very happy with the level of commitment and sincerity that was given during my appointment. MJ and Kerry are absolute sweethearts and I have never felt more comfortable at a dentist! Thank you!

So I'm going to start with some honest constructive criticism. I understand that things are a bit strange at the moment, but it would be helpful if patients could be advised ahead of their appointment about the need to wait outside (I have a back problem which means that I struggle to stand for long periods).

Similarly, I understand why appointment cards aren't being provided, but it would be helpful if information about scheduled appointments could be sent to a patient's email address instead. (By the time I get home I've already forgotten the date and time that I agreed to!)

Also, it would be helpful if phone calls could be returned, although the current situation might be impacting on that too.

Finally, with extended courses of treatment, I'd like to say that in my view, it's absolutely essential that patients receive a full explanation of options, costs, and what it is that they're paying for at each appointment. I was given a hefty bill (£1000) and paid it with the blood draining from my face, without fully understanding what I was paying for! The circumstances (masks, screens, somebody queuing behind me, and an assistant waiting to escort me outside) felt overwhelming and made it difficult to push for further information. It was stressful.

Having said all of that, I've still given five stars. That's almost exclusively down to the staff! Dr Abd and Kerry in particular are absolute sweethearts. Masks make communication difficult, but they still manage to be approachable, empathetic, professional, and friendly. They smile beautifully with their eyes instead of their mouth 😊 Smileworks, these people are your best asset! The lady who takes the consent form (don't know her name) is also so lovely, and so helpful.

Another great experience with MJ! Im really pleased with my lip fillers. They have made such a difference to my face whilst looking natural. MJ is open and honest about the best plan for the best results. I would highly recommend! 👌

I have been coming to Smileworks for many years and I love the service and attention to detail. I respect MJ’s honest approach to her work and value her opinion about my treatment plan. Hannah is professional and like MJ she is honest and I respect her views when we discuss treatments.

The front of house staff are polite and always take time to ensure you are okay on arrival and on your departure. I have to say I miss Ed who had a manner which put you at ease.

I cannot recommend Smileworks enough.

I visited Smileworks after my own dentist said they could not save a tooth after 3 attempts at root canal.
My first appointment was with Pinar and we both agreed on a plan. This involved root canal on a couple of teeth which was successfully carried out by Patri. Firstly they saved the tooth that I was told I would lose and it went from there. Over a 12 month period, several procedures my treatment is now complete.
The professionalism and care off both Panir and Patri was next to none and I can’t thank them both enough. All the other members of staff are so nice, helpful & friendly also.
I would not go anywhere else now for dental treatment hence me taking out the monthly Dental Patient Plan with Smileworks.
Thank you both again Panir & Patri , I have finally got that smile I’ve always long for x 😁

I have Invisalign braces and I can honestly say I've never been so impressed with a dental practice before!!! My teeth are amazing! I can smile to everyone and everywhere !!! 😊 I’d like to thank Laurence for everything (YOU are my hero!!!) and everyone else who has made it such a lovely experience 😊

Complaint pending relating to safety of practice.
Update: For those of you who use the site for checking out a business, be aware that when Smileworks say 'there is no such complaint' it is actually now in the hands of lawyers. In the response, readers can notice the manipulation of a complaint about patient safety into a personal attack by Smileworks.

Can’t recommend this place enough!! Thank you so much MJ & Paula! Absolutely love my new smile. Was really unsure about having a brace as an adult but they made it so quick and easy! Amazing knowledgeable team an so professional!!

AMAZING TEAM! So happy with my teeth thanks to the very talented Paula Reed! Thanks for everything!

I recently visited Smileworks for a gum treatment necessitating 2 deep cleanings. Paula, my dental therapist and her lovely assistant Nikola are very gentle and looked after me very well throughout the whole process. I could already see a definite improvement in my gum after the first deep clean treatment. Paula is very thorough and has done an excellent job!
I very rarely write reviews unless I believe it is worthwhile. Having said that, I couldn't recommend Paula more.

Absolutely amazing service, the staff we're so friendly and welcoming and MJ made me feel so at ease. She explained my treatment and made sure I was comfortable with everything. Cannot recommend enough.

Great service from Zoe and Nikola. They were friendly and professional.

Hygienist visit pre braces, looked after by Aniesa and Tamsin. Friendly, professional and thorough. Highly recommended!

Had semi permanent brows done today, before hand I had almost no brows at all and I was a little nervous going in but Hannah was amazing and made me feel comfortable straight away. She made sure that I loved the shape and found the perfect colour. She was so so lovely throughout the whole time and I love the result so much I cried when I saw the end result. Hannah is so talented but also such a lovely funny person, I cannot recommend enough x

Charlotte

I recently had a root canal treatment done by Patri and Ewa and it was absolutely fantastic. I used to be extremely nervous at the dentist and the thought of having this procedure done had scared me senseless.

The staff at smileworks are all super friendly and had a great deal of patience for me. They explained each step of the process and made sure I was comfortable from the moment I got in the chair. I couldn't believe the whole experience was completely pain free even after the anesthetic had worn off. This is no exaggeration and I am still surprised at how painless it was.

Patri and Ewa have done an outstanding job and I highly recommend anyone to visit this place for any kind of dental work even if you are anxious. They have changed my mind about dentistry and put every other dentist Ive had previously to shame. I will definitely be going back to get the rest of my teeth done here. Thank you!!

I recently had jaw and chin filler carried out by Dr MJ, the results were beyond my expectations. I was apprehensive about the treatment, but Dr MJ explained everything I needed to know and put me at ease from start to finish. I can’t recommend this place enough, best decision I made. Thank you!

Sorry to say but had a TERRIBLE experience from waiting time to the treatment. Won't be returning I am afraid. I wanted to leave a review on google too, but couldn't find a way to do so, I am wondering if all those positive reviews that they brag so much about are actually fake..

I don’t think there’s anywhere in the uk that can beat their results or value for money

After bad experiences with dentists in the past, I decided to try Smileworks due to the encouraging online reviews. I received treatment from Zoe who is so lovely, chatting throughout the sessions and talking through each part of the treatment, she really makes it a calming and pain-free experience and I have never had any problems with any treatments I've had. Thank you, Zoe! The front of house staff are also extremely friendly and very helpful, an all-round, great dentist to go to!

I didnt have any eyebrows as i put hair removal cream on them when I was a child so that was a challange having nothing to work from but
Hannah was amazing from start to finish. She did my eyebrows EXACTLY how I asked. Spent time getting them right now I have perfect eyebrows. Smileworks team called me before my appointment to confirm I was still all set and ok on the day we had made the appointment for. Thanks Smileworks I would definately go back and Hannah is fantastic

Fantastic team with exceptional customer service.
Very modern upto date facility which Immediately puts you at ease.
I had dental improvements and teeth whitening and I have to say the results have certainly exceeded my expectations

Honestly - a superb place, team and result

Thank you

Too expensive and poor quality

I am a 60 year old woman and I look 20 years younger and this is all due to the wonderful M.J. I am always getting compliments, I have fillers and I have always been so pleased and happy with the results, all the team at Smileworks are fantastic, professionals to the core!

Probably one of the happiest places I've ever been to. Made to feel at ease as soon as I arrived- first time a dentist has ever gone out of the way to explain my teeth to me and wasn't rushed for time. Actually looking forward to my next visit. Thank you!!!